Trudy P Claspill Community Champion

Hello @kalyan_kumar1 You can use the portfolioChildIssuesOf() function to find all child issues at all levels (per the issue type hierarchy) of a single issue. https://support.atlassian.com/jira-software-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/#Child-work-items Theoretically you could use such a query…

Actually @Marc -Devoteam- that is not entirely true. Refer to portfolioChildIssuesOf("work item key") 

You are absolutely correct! I completely missed that statement in the documentation. Unfortunately I don't know the answer to your question. I would assume that Organization Admins at least receive the information. It would be logical for Product Admins to receive the information. But I don't know that for a fact. I…

To be clear, are the users actually seeing the message box shown in your screen image, or is that an example of what you are trying to add to the screen? You said that the Packages field was your attempt and it is not working. What is the field type of the Packages field? Do you have a default value set for that field?

Hello @Vaishnavi Deshpande Thank you for that additional information. Jira has an issue hierarchy that specifies which issue types can be parents (or children) of other issue types. The default hierarchy is: Level 1: Epics |-- Level 0: standard issue types (i.e. Story, Task, Bug) |-- Level -1: sub-tasks The parent/child…

Thank you for those screen images. Can you address the requests in the other two paragraphs of my answer?

Hello @JIRAUser209 Welcome to the Atlassian community. Are you trying to create child issues under the Epic based on the Components specified in the Epic? When do you want that to happen? * When the Epic is created? * When the Components field in the Epic changes? Is the creation of the new issues based solely on the…

Hello @Feroz Mohammad Welcome to the Atlassian community. If you are referring to the Release Tracks feature, it doesn't appear that notifications are sent via email. This page talks about how you can review what changes are coming:…

Hello @rmax In what way is the setup you created not working? What do users see when they start filling out the request? From what page did you get the screen image you provided? Is this for a Team Managed Service project or a Company Managed Service project?

Hello @Peter Welcome to the Atlassian community. To ensure that your request for assistance I recommend that you open a new post in the Jira Questions forum. Include a link to this article noting that you are trying to follow it. Also provide screen images of your automation rule, and a screen image from your Work Item…

Hello @Haile, Eskinder Seeing your answers to the other responders, consider trying this: project IN (PROJECT NAME) AND (resolution is EMPTY or resolution != Abandoned) order BY Rank ASC Resolution is a special field that is usually empty until it is set. When you use "resolution != Abandoned" that comparison can be made…

Hello @Vaishnavi Deshpande Welcome to the Atlassian community. Have you tried to construct this rule? If you have, please share screen images showing us the entire rule. If it is not performing as you intended, explain to us what it is actually doing and how that doesn't match your intention. Please also provide screen…

What happens when you click the "reactivate" option? Did you ever have more than 10 users? I personally have never had the exact experience that you are having and gone through the same scenario, so I cannot authoritatively say what should be happening, other than what I find available in the public documentation from…

Hello @Mohamed Salem One of the answers has been marked as Accepted. Have you found the solution to your issue? If so, what was it? If you are still trying to resolve your issue, can you provide more information? In response to @arielei indicating you need to set they Product Access to Agent or Customer you said that you…

Hello @Mohamed Salem Have you added the users to the Customer list for that specific Service Management project?

Hello @Anthony Bustamante Welcome to the Atlassian community. Can you share a screen image of your workflow diagram and point out the transition you have modified? Are you trying to prevent users from transitioning between two specific Statuses, or are you trying to prevent users from transitioning to a specific status…

Steps should run sequentially within the branch. Steps should run sequentially in the main line except for the branches, based on the kb article I linked. If you found that was not the case, I can't address what Atlassian may have said. If you find it is not the case for some rule now, we would need to dive into the…

No, you do not need to re-enter anything. Notice that there is a tab labeled "Board" at the top of the screen to the right of the tab labeled Backlog. So you do have the Board feature activated. Notice also that there are buttons labeled "Start Sprint" above the list of work items. That means that you have enabled the…

Disclaimer: I am not an Atlassian employee. I have no access to any of your subscription information. How long ago is "long ago"? If you go to https://admin.atlassian.com and View the billing page, what information do you find? Is there a next billing date being shown? A Premium trial last for 30 days. If you cancel you…

Hello @Jing Gu I am unclear about what you have actually done and what additional thing you are trying to accomplish. When you say your team "already created a backlog", what exactly do you mean? What steps did your team execute to create the "backlog"? Can you provide a screen image showing us your "backlog"? The term…

Hello Pablo, Unfortunately there is nothing I can do directly to help you. I am just another customer of Atlassian. I am not an Atlassian employee. I don't have any sort of access to other customers' accounts. One piece of advice I will offer is that when the issue is resolved for your Organization Admin, your company…

 Without seeing the entire conversation you had with Atlassian Support I can't really address what they said. But I suspect they may have been referring to this: In the automation, parallel execution of the branches (to main thread) can produce incorrect/unexpected outcome The steps within the branch will run sequentially.…

Hello @Haile, Eskinder What is the type of project this concerns? Get that information from the projects list available from Projects > More Projects > View All Projects. If you are working with a Team Managed Software project you will not be able to modify the filter used by the board as John suggested. If you are working…

Are they able to access the filter directly, from the Filters list, and view the results? Have you confirmed by examining the URL that they are viewing the same dashboard you are viewing? --- Yes, I have added them Have you confirmed that your teammate is assigned to the User role in the specified Project?

Hello @NoName Can you provide a screen image that shows your entire rule? If the rule you have shown in your response to @Lacy Saute is generating an error, what error are you getting? Please provide screen images that show all the details in the rule Audit Log for the rule execution. Make sure to fully expand each entry…

Hello @Brigitte Jackson Welcome to the Atlassian community. You said you could do this on "the Jira Reports page" where you worked before. Were you working with Jira Cloud then, or Jira Data Center? In Jira Cloud there is a Reports tab associated with each project. Those are usually reports scoped to just the one project…

Have you confirmed that your teammate is assigned to the User role in the specified Project?

Hello @Justice Castaneda Welcome to the Atlassian community. If your product subscription is currently suspended do you see any information in the Billing section for reactivating your subscription? You can find information on reactivating a subscription here:…

Hello @ruyu Can you confirm the type of project you plan to created - Software, Business, or Service Management? Note also that there are two different implementations for Issue Security depending on whether you are using a Company Managed project or a Team Managed project. You may want to review the material on each type…

Hello @keerthika Narra In what way did you check the permissions? Can you display the filter directly by access it from the list of Filters? Can your teammate display the filter directly in the same manner? To see the output of a filter within a Dashboard gadget the viewer of the Dashboard must have access to view the…