Trudy P Claspill Community Champion

Hello @Dixon, Delisa Welcome to the Atlassian community. We are a community of users of our own Jira instances. We have no access to the instance that you are using. Subsequently, if some fields are no longer visible in items in your Jira instance you may want to consult with the Administrators of your instance. If you can…

If it is a brand new account then it might be looking for the code sent to the email as part of account registration/verification. Otherwise I think It should not be asking for an auth code unless you elected to set up MFA on the account at some point. Or if it is an account that is Managed by a company that provided you…

I have not done anything. I am not an Atlassian employee so I don't have any access to your site or billing account. There may have been some sort of Atlassian Cloud incident that affected your access. If it happens again check their Status page: https://status.atlassian.com/

In the first Edit action, under the IF, you need to choose Flagged from Choose fields to set... and then select the value to which you want the field set; i.e. In the second Edit action, under the ELSE, is where the flag gets cleared if it has been cleared on the parent. So again you need to select the Flagged field but…

Hello @Jing Gu Given that the project is of type "Team Managed Software" 1. Navigate to the project (click the project link shown in your image) 2. Check if you see a Board tab in the display. Check if you also have a Backlog tab. 3. Board should be present already. But if it isn't then click on the ... button next to the…

Hello @Gajanan Munde Thank you for those screen shots. CPLAT and DELIVER are Projects in your Jira instance. With the Move Issue option you should be able to move an issue from one project to another. Click the ... button above the Details panel in the issue you want to move. Select Move. The next screen gives you options…

Hello @Sathish Chandran vijayagopal Be advised this is a user community, not a direct line to Atlassian Support. If you want to work directly with Atlassian support, an Administrator for your instance can raise a support ticket at https://support.atlassian.com/contact/#/ If you are not an administrator for your instance…

@Jasmeet Kaur If an issue was in "Sprint A" and then moved to "Sprint B" or the backlog, the Sprint field will show both sprints for that issue. That is not entirely true. If Sprint A is completed and as part of the sprint completion process the issue is moved to the backlog or another sprint, then Sprint A will be…

Hello @Gajanan Munde Welcome to the Atlassian community. Can you provide a screen image of the request and point out the place where you want to see DELIVER changed to CPLAT?

@Aaron Pavez _ServiceRocket_ It is under Settings > Data Transfer https://confluence.atlassian.com/enterprise/create-a-jira-and-confluence-migration-from-your-cloud-organization-1402667983.html

I'm glad to help! Please consider clicking on the Accept Answer button above my response to mark your Question as Solved. This helps others searching for answer find the posts that have validated responses.

I can't take the credit. ;-) After seeing a question from somebody else in a Slack space the hive mind found it was mentioned in the weekly blogs and then another person found the above documentation. 

I have not heard of any tools that support connecting directly to the database for Jira Cloud. Atlassian typically does not allow or support that. I found a Marketplace listing for ODBC Driver for Jira from CData. The app has been Archived and was only ever supported for Jira Server.…

Can you provide a link to documentation that describes that as a valid endpoint for the Cloud environment? If there is no documentation, then it is not supported and it may not work. Alternately try the v2 or v3 endpoint for which I provided links, as that is official documentation and supported on the Enterprise plan…

Hello @Kristin Davis You might be able to take advantage of the new Service Accounts feature that Atlassian is rolling out. Refer to this for more information: Manage your service accounts 

Hello @Евгений Степченков I am sorry you are having issues getting your problem resolved. I will flag this new post you have created to raise it to the attention of Atlassian team members. Most of this community's members are users of our own Jira products, not Atlassian team members, so we don't have direct access to help…

Hello @Bruce Bradsby Welcome to the Atlassian community. Do you want to revoke their ability to see the board? To do that you would need to ensure that the filter used by the board is not shared with the user. There are multiple ways to designate filters shares that may make the filter and the board visible to the user; by…

Hello @[deleted] Welcome to the Atlassian community. By "delete my account" do you mean you are trying to cancel your Atlassian Cloud product subscriptions? Or are you trying to delete the account/credentials that you use to login? Canceling product subscriptions, deleting the site where they were installed, and deleting…

You're welcome!

Hello @jarnold Please consider reviewing the Community Guidelines. Your first question in your last response does not align with the Rules of Engagement of the community, specifically "Be Respectful". Questions are posted in these community forums by individuals who have varying levels of experience with the products, from…

Hello @Rich Douglass Thank you for that additional information. It is very helpful. Following the Create Issue action the focus of the rule is not automatically shifted to the issue just created. All the actions after that in your rule are currently referencing the trigger issue where you use {{issue}} and the Edit action…

Go to Plan Settings > Timeline. You should see a section for Fields added to timeline. If Flagged is not listed, click the +Add field button and add it. When it is added to the list, check the box in the Filter column.

Hello @Yeyme Reyes If you want to invite customers (people who just submit requests) follow the guidance here: Add a customer to a service project Users that have only Customer access do not count towards your licensed users.

Thank you for that additional information. I see that within the endpoint you are using /1.0/ to identify the endpoint version. However in the Jira Cloud API documentation I don't see that available. I see only versions 2 and 3.…

If you want to alert Atlassian to the issue then opening a support case is the best way to go. However, I suspect Atlassian is unlikely to address it beyond saying "use a supported browser". As you noted, it works in the supported browser. Why would Atlassian invest resources in investigating the problem in an unsupported…

Thank you for that additional information. With your current filter the date range is being applied to updates made by anybody, and the updatedby User is being applied to all updates ever made for the selected issues. So you get - Issues created within the past 3 months - that have been updated by anybody in the past 28…

I can't answer your question about a setup that provies optimal licensing. I don't have enough information about either your requirements or all the licensing options that are available. I agai encourage you to speak directly to Atlassian's Licensing team or an Atlassian Solution Partner that handles licensing so that they…

If you want to dynamically apply a filter to an existing plan the Flagged field is available for that.

Hello @Uliana Sirotina Welcome to the Atlassian community. Unfortunately, per the following documentation, Arc is not a supported browser for Atlassian Cloud apps. You will have to switch to using a supported browser. https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/

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