Trudy P Claspill Community Champion

Hello @Inna S What type of project does this concern; Company managed or Team managed? Are there other users that have administrative access to remove fields from the project or from the system entirely? Did you check with them to see if one of them removed the field? Was the field created from the native field types…

Hello @Sascha H_ The fields offered in the Layout options are the fields available in the Field Configuration associated with the project, if it is a Company Managed project. If it is a Team Managed project, the rules are different. Find project type by clicking the ... button next to the project name in the panel on the…

In the Clone action you can add the Linked Issues field. And create the link as part of the Clone action rather than a separate action.

Regarding finding out if they have a JSM Agent license you would need to talk to the people who manage access to the Jira/JSM product such as Site Admins, User Admins, or the Organization Admin. If I user has both a JSM license and is added to the Service Desk Team role in a JSM project then they will be able to see JSM…

Hello @Gill Eales Welcome to the Atlassian community. I think that you may be talking about something different than the others. This post concerns creating a Work Item Type named "Feature" that can be a parent to the work item type named "Epic". To enable the Releases feature (functionality) you do not need a "Feature"…

When you say you opened a ticket through the Sales page, do you mean this one? https://www.atlassian.com/company/contact/purchasing-licensing#/ I think the SLA listed on the Pricing page may apply only to cases opened through the Support portal rather than through other contact methods like the Billing, Licensing, and…

Hello @Brian B Welcome to the Atlassian community. I see this is a duplicate of your other post where I have provided some suggestions.

Hello @Zachary Rand Welcome to the Atlassian community. What is your definition of a timely response? When did you contact Atlassian support? How did you contact Atlassian? Did you open a support case through https://support.atlassian.com ? Did you have an opportunity to indicate in the case that it is a critical issue?…

Hello @Brian B Welcome to the Atlassian community. As a user community we don't have access to your account information or site. Have your administrators tried to contact Atlassian directly via a Support Ticket or by filling out the form on the Billing Support page? I am flagging your post here to raise it to the attention…

@Florian Bonniec Note the user said they are using Automation to clone the issue. In that case, the link is not created by default and must be explicitly added to the Clone action.

Hello @Mike Nelson Welcome to the Atlassian community. Yes, it is possible to make note of the other ticket in a clone pair created through Automation. You can add Linked Issues as a field to set within the Clone action, and specify the source issue as the issue to which the new issue is linked. You could also add a…

Hello @Carlos Cuenco Welcome to the Atlassian community. Have you granted the user the JSM Agent role/license? Have you added the user to the Service Desk Team role in the project?

You're welcome! If you question has been adequately addressed, please consider clicking on the Accept Answer button above my response to mark your Question as Solved. That helps others searching the community find the posts with validated responses.

Hello @Gayathri Maddineni Welcome to the Atlassian community. An Organization administrator or a Site Administrator should be able to manage administrator permissions for the Jira application from https://admin.atlassian.com. Refer to Give users admin permissions If there is nobody in your company that has Organization or…

Hello @Nikita Welcome to the Atlassian community. Go to Plan Settings. Select Work In Your Plan and then select the Removed Work Items tab. Click on the View Rules option in the box that says "Based on type or status" , and a panel will appear on the right where you can set the time period for hiding Done items.

Are you the Organization Administrator for the Atlassian Cloud Organization under which this site exists? If not have you reported this problem to the technical support team that administers the Jira system you are trying to access?

Hello @Charu Chandak Welcome to the Atlassian community. We are a community of users of our own Jira instances. We don't have access to your instance. If you are having a login problem with your Jira instance, you should start by contacting the administrators of that instance to report the problem. If you are the…

Hello @Ada Kara Welcome to the Atlassian community. When was the last time you accessed your Jira information? Have you been using a Free version of Jira, or a subscription that you pay for? If you have been using a Free version, if you don't access Jira at all for a period of 120 consecutive days then Atlassian with…

Hello @john.monteith I don't have a solution, but I wanted to share what I tried. My first thought was that the problem is all variables are stored as strings, and get() couldn't cope with a string as its parameter You may be assigning an integer value to your variable named Index, but when you then use Index it is…

Hello @Andres Ferrando Welcome to the Atlassian community. I have not received such a message and am also on a Free subscription. Does the email specify the subscription/site that is about to be cancelled, so that you can confirm it is the same subscription/site you access regularly? Have you contacted the Atlassian…

Hello @ckopanon For a JSM project to access JSM specific features in Project Settings you must * be assigned to the Administrator role in the project, * be allocated a JSM Agent license * be a member of the Service Desk Team role. Being an Organization Admin only gives you access to Site Administration automatically. If…

Hello @Ken Canty Welcome to the Atlassian community. When you have a Free subscription, if you do not access the data for 120 consecutive days Atlassian will consider the subscription inactive and will deactivate it. They will send you email notifications as your subscription is nearing the point of 120 days of inactivity.…

Hello @adas1 Refer to this document for an explanation of the admin roles: What are the different types of admin roles? A user granted the Application Admin role for Jira has the permissions of the global Administer Jira permission within Jira. Refer to this document for descriptions of the Jira Global permissions: Manage…

I recommend that until we figure out the authorization issue you do not try to use a scoped token. As in the article I referenced, on a unix/linux system the command to encode the credentials is: $ echo -n "email@example.com:<YOUR_TOKEN_HERE>" | base64 This would product a long string. When adding it to the Send Web…

Hello @Julina Del Rosario @Matteo Vecchiato's answer is incomplete. The structure provide is mostly correct, but Matteo did not address your need to act against issues in a different project. If the rule is built from the project settings of the JSW project, then the scope of the rule will be set to only that project. When…

You are welcome! If you have been able to resolve your issue with the answers I provided, please consider clicking on the Accept Answer button above my response. That will mark your Question as Solved, which helps others searching the community find posts with validated responses.

Hello @Heather Weatherholt Here is an article referencing how to configure a Send Web Request action that is calling an API endpoint on the same Jira instance. https://community.atlassian.com/forums/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 Can you confirm that when you encoded…

Good to know that the functionality is still available, even if accessed differently. It isn't functionality that I used before so I don't have knowledge of it having previously been available by pressing just the "z" key (lower case z) without the Shift (upper case Z).

TL;DR The BLP support options is the correct route for dealing with regaining admin access to your Organization/subscriptions. The team supports billing, licensing, and purchasing. They can help when a customer has lost access to manage their subscriptions, products, and Cloud Organization due to departure of the people…

For a Send Web Request the rule actor is not relevant (I believe) since the credentials are part of the action. Can you show us: * Screen images that show your entire automation rule. * what you have set in the Send Web Request action (obscuring confidential data like the token value) What API endpoint are you accessing,…