Trudy P Claspill Community Champion

Hello @Don Arsenault In my environment (Free subscription) Shift+Z toggles a board display to and from full screen. Does that not work anymore in your environment? Atlassian does roll out changes to instances in waves, so the change may just not have hit my instance yet. I did actually try it to confirm that it works for…

Hello @christina.miller You can submit a request to the Licensing support team without being an admin yourself to get assistance identifying the users who are admins for your Organization. Go to this page and complete the form there: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Heather Weatherholt In order to use the Send Web Request action you must provide credentials like an API token. Can you confirm that the API token has not expired and the source user still has adequate permissions for the API endpoint in use?

I did find a post with an alternate suggestion about using the Edit Object Attribute action instead. https://community.atlassian.com/forums/Jira-questions/Add-two-values-to-Asset-object-through-JIRA-automation/qaq-p/2298642 I have not tested this myself. It references an article that talks about setting multi-value…

Hello @David Foote Jira doesn't currently support editing mutli-value Asset Object attributes in the Edit Object automation action. There is a change request about that here: https://jira.atlassian.com/browse/JSDCLOUD-11392 To accomplish your goal through Automation you would need to use the Send Web Request action and…

I am not aware of any date related restrictions being applied to the search results. How much of the page title are you entering into the search field? Do you have a large number of pages that match the search terms? There may be a limit on the number of items returned by the search. It looks like the search returns a…

Hello @Vladislav As documented here, if you previously had a paid plan where you assigned users to roles in projects and used Project Roles to grant permissions in the project, Jira will continue to apply that to the projects that already exist when you downgrade to a Free plan. As you discovered though, once on a Free…

Hello @Taylor Hayes Welcome to the Atlassian community. Jira does not natively have the capability to create the filter you describe. Doing so requires a third party app that extends the JQL capabilities, such as Enhanced Search from Adaptavist There are multiple third party apps that can provide a JQL…

Hello @Garth Smitman An "item" in this context is a specific page within a Confluence space. If you pull down the selection list you will see a list of Spaces followed by a list of Items (i.e. pages). If you type in search criteria the list will condense to Spaces and Pages where the title contains your search terms.

Hello @Ruth Javati Welcome to the Atlassian community. We are a community of users of our own Jira instances. We are not the support team for the Jira instance that you use. You will need to contact the support team within your own company for assistance on the correct process for submit a leave request in your Jira…

Hello @Joe Skinner Thank you for that additional information. I have deduced that you are using the Advanced Forms feature in the project. is that correct? Including here the message you are receiving: This message indicates that the form is associated with the Task work item type. The other part of this message is…

Hello @Jade Tran That would be because you have the email option toggle off at the higher level. If you want to manipulate the lower level email settings you must first enable the higher level email setting. However with the higher level setting disabled you should not be receiving emails generated by Notifications from…

안녕하세요, 개별 Confluence 공간에 추가할 수 있는 게스트 수에는 제한이 없습니다. Confluence 인스턴스당 최대 게스트 수에는 제한이 있습니다. 이 제한은 Confluence 인스턴스에 대해 라이선스가 부여된 사용자 수에 5를 곱한 값입니다. 현재 게스트 수가 25명인 경우, 라이선스가 부여된 사용자는 5명입니다(25/5 = 5). 라이선스 사용자가 10명인 경우 총 게스트 수는 50명입니다. 총 게스트 수 160명을 확보하려면 라이선스가 부여된 사용자는 32명이어야 합니다. 게스트 수를 늘리기 위해 요금을 지불할 수는 없습니다. 게스트 수를 늘리려면 사용자…

Hello @Joe Skinner What type of project does this concern? Get the project type information by clicking the three dots next to the project name in the left-side panel.

Hello @유영선 Note that this is a user community, not the support team for Atlassian nor the support team for the specific Jira instance you are trying to access. If the problem has persisted, I recommend that you report the problem to the administrators of the Jira instance you are trying to access. They can escalate the…

The method I suggested would work for getting Jira configuration information for Company Managed projects to the sandbox. It would not include third party app configurations. It would include * Permission schemes * Notification schemes * Issue security schemes * Statuses * Resolutions * Field Configurations and Schemes *…

Hello @Gaurav Oberoi As I said, I have not used any of those apps. I don't know the answer to your question. You can review the documentation supplied by each app vendor to find out if it meets your requirements, or contact their support teams to ask that question. Documentation links and support contact information are…

Hello @Sascha H_ You can hand over the entire Organization by making another person an Organization Admin and asking them to revoke your Organization Admin privileges. You will want to make sure that the you are also replaced in other contact/admin roles like Billing Contact, Billing Admin, Technical Contact, User Admin,…

Hello @Markus Hirschmann Are you talking about Questions in this community? Or are you talking about Jira items in a specific Jira instance? If you are talking about Jira items in a specific Jira instance, are you referring to items in viewed through a Jira Service Management customer portal, or through the Jira UI used by…

Hello @Lalitha Venugopal I see that you marked my answer as Accepted. What turned out to be the cause and solution for your issue?

Hello @Jan Farrell Welcome to the Atlassian community. Can you clarify what that means exactly? What is the definition of "production data" to the people who have made the request? What problem are they trying to solve by asking for this? For Jira, is the request to get all the project configuration information but none of…

Hello @Gaurav Oberoi Welcome to the Atlassian community. Jira doe not offer that type of functionality natively. There are third party apps that might work for you: Projectrak - Take control of your projects in Jira | Atlassian Marketplace Project Properties for Jira Cloud Project Properties & Attributes for Jira Advanced…

Based on the discussion in this 2024 question it does not appear to be possible to set the Driver field via automation or the API.

Hello @Juan Manuel Alarcon Castrillon With the API endpoint you can use the expand Query parameter to include the Driver name in the output. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-versions/#api-rest-api-3-version-id-get /rest/api/3/version/10020?expand=driver

Thank you for that additional information. So far I have not been able to replicate your issue. This is the Clone function I use. Here we can see one of the subtasks created, and that it is linked to the original subtask. Here we can see in the List view that I am showing both the cloned item and its subtasks and the item…

Hello @Selvaggia Cerquetti Welcome to the Atlassian community. Exactly what steps are you taking to Clone the template issue? After the Clone process completes do the newly created items have links to the template items? Exactly what steps are you taking to delete sub-tasks in the newly created Story? With those questions…

You're welcome, @[deleted] If your problem has been resolved by the response I provided, please consider clicking on the Accept Answer button above it to mark your Question as Solved.

Adding to @Akash Singh 's answer: In Team Managed projects while it is possible to add issue types you can add them only to the level where they would be children of Epics. It isn't possible to add an issue level above Epics within a TM project. If you need a level above Epics for a Team Managed projects you actually have…

Hello @Jagadeesh_M Configuring Notifications for Teams is not yet supported. Refer to https://jira.atlassian.com/browse/JSWCLOUD-23151 However a 2024 answer on this post says that mentioning a Team in a comment does notify the Team members.…

I recommend that rather than using a Lookup Issue action followed by a branch you instead use a just Branch: Related Issues: JQL, with a JQL that will look for an exact phrase match in the Summary