Trudy P Claspill Community Champion

I'm not able to select any of the Jira Cloud projects/spaces to open a new suggestion in JAC, so I'll be using the feedback option within Jira itself to make this suggestion.

You're welcome. Please consider clicking on the Accept Answer button to mark your Question as Solved. That helps others searching the forums find posts with validated responses.

Thank you John and Bill. Bill's conclusions are the same that I had derived. John, the issue is that I need the Automation Rule to be able to figure out, by itself, which transition caused it to trigger, without the transition having set some other piece of data in the issue (like a Label or custom field). In the post I…

Hello John, Yes, I know how to find the transition ID manually. The question is how can an Automation Rule identify the exact transition that was used when it was triggered.

Thank you for that additional information, @Pooja Joshi . Can you respond to these additional questions? Topic 1: Can you provide a screen image of where you are trying to execute the steps? Topic 2 and 3 are related: We need to clarify how the email received by the customer is being generated and sent, and how the reply…

Hello Jeremy, Just to make sure I'm understanding your scenario: The approval step already existing and was working for cloned issues. You then changed the configuration of the approval step so that the source was no longer a groups and instead became a Jira issue field. Then the approval step stopped working for issues…

Is Pending Approval the initial status of an issue using this workflow? Is the issue being cloned while in that status?

Hello @Jeremy Jones I see that your post has JSM tags on it. Can you confirm that this concerns a Jira Service Management project? Is it a Team Managed project or a Company Managed project? What is the status of the issue when it is cloned? What is the change that you made to the approval process?

Hello @Jodi Jones Does Company B have subscription to Jira Service Management? The rest of my answer is based on Company B having such a subscription. Based on your requirements: * I want a way to be able to submit tickets * to a Jira board we can both see, * so that I can prioritize our requests and * they can status them…

Hello @Richard Song You can cancel a subscription by following the guidance in this document: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ If you have questions about billing you can reach out to the Atlassian Billing, Licensing, and Pricing team by completing the form on this web…

Hello @Bouchra AIT-CHRIF Did you create subscriptions to products through https://atlassian.com? Are you the Organization Admin and Product Admin for a set of products? Or are you just able to access Atlassain products that others administer? If you have set up subscriptions to products, follow the guidance in these…

Hello @Nat Snelson Which of the options did you specify in the initial What can we help you with? selection? You said you are an administrator of your "project". But are you an administrator for your Jira Product? If you click on the gear icon near your avatar in the upper right corner in Jira, what options do you see? Do…

Hello @Eric wyatt I don't see any incidents active on the Atlassian Status page that would indicate a wide spread problem with new site creation. https://status.atlassian.com/ What steps did you execute to try to create this new site? I will try the same steps to see if I have the same problem. Are you trying to create a…

Hello @Debbie Hall Are you working with a board for a Company Managed project or a Team Managed project? Get that information by clicking on the ... button next to the project name in the sidebar on the left. If you are working with a board for a Company Managed project then you can set colors for cards based on Queries as…

Hello @Gross, Andrea Welcome to the Atlassian community. Let me see if I can report back your requirements accurately. You have issues AAA-1, AAA-2, AAA-3. Linked to these issues are AAA-10, AAA-20, AAA-30. What you want to do is get the issues from the first list (AAA-1, AAA-2, AAA-3) where they have a linked issue of…

Hello @Hex_Persephone It is generally discouraged in the Community Guidelines to add to posts that are more than 6 months old. That's referred to as "necroposting". In the future please start a new Question by clicking on the +Ask a question button at the top of the Forums pages. The code that you are seeing is one that is…

Hello @Lupita de Alba We will not be able to access the information in the links you provided. We are users of our own Jira systems and don't have access to the system you are using. We will need you to copy the information from your system and paste it here.

Is the documentation outdated, or not valid yet? At the top of the page it says changes that changes are rolling out.

Hello @Kumar_ G Sunil How is the field being made read-only?

Hello @Sathya Krishnamurthy Welcome to the Atlassian community. The items remain in the project. You can find them on the All Work Items tab, and through searches The feature is only for reducing what is displayed in the board view.

Hello @cnoffsinger Welcome to the Atlassian community. Can you provide a link to the documentation you are referencing? Can you provide a screen image of what you do see? Have you enabled Operations for a Team, as per this documentation?…

Hello @Koloman Pfeffer I have to disagree with you that my responses invalidated the question the author asked. My responses only asked for additional information relevant to the use case so that I would be better informed when trying to provide a relevant and useful answer. I welcome constructive and thoughtful feedback…

Hello Victoria, "Invited" means that an administrator sent them an "invitation" to access your Jira instance but they have not yet accepted the invitation and actually accessing Jira. Yes, you can remove the Invited users to reduce your user count. After getting the total count down to 10 or less you also need to…

Hello @Admova Welcome to the Atlassian community. Are you trying to limit the Priority values that will be available to select in the Create Work Item dialog, based on the Work Type you select? If so, that is not something that can be done through Automation Rules. Automation Rules are triggered in response to the…

Hello @VICTORIA Welcome to the Atlassian community. Your Organization Admin can go to https://admin.atlassian.com and go to the Billing tab. There you should be able to find a line item for your Jira subscription. There should be a column that specifies the number of users. That number should be a clickable link. If you…

Hello @Scot McGavin Welcome to the Atlassian community. What are the filters used by each team's board? What are the fields and their values used in those filters to distinguish that an issue should be displayed in one board vs. another? I note that the article you referenced says that it applies only to Jira Data Center…

You're welcome! Please consider clicking on the Accept Answer button above the responses to mark you Question as Solved. That helps others searching the community find the Questions with validated answers.

Hello @Raul de la Barrera Here are my thoughts: 1. Can you reduce the number of custom fields by having projects share common custom fields and defining Contexts per project, rather than each project having its own custom fields. It has always been my opinion as a Jira Administrator that unchecked proliferation of custom…

Hello @Pooja Joshi Welcome to the Atlassian community. Topic 1: What steps are you executing to attempt to set up multiple emails? Are you trying to add external emails or additional Atlassian-managed emails? Can you provide a screen image of where you are trying to execute the steps? In what way are you prevented from…

Hello @Lupita de Alba Welcome to the Atlassian community. Is this an error that keeps occurring each time the rule runs, or did it happen only once? Can you provide screen images of the entire rule, please?