Trudy P Claspill Community Champion

Hello @mathew Pelchat Welcome to the Atlassian community. When asking for help with an Automation Rule, it will enable us to help you better if you provide the following: * Screen images showing your entire rule. * Screen images showing the details of each step, especially steps where you use smart values or JQL statement.…

Hello @SAYED KHALILULLAH HASHIMI Welcome to the Atlassian community. Can you provide a screen image showing the data you want to change?

Hello @Jeff Gunawan Welcome to the Atlassian community. Have you tried searching for it?

Hello @SEBtheSaviour Can you provide more information about the problem you are trying to solve? What exactly are you trying to expose? Do you want only the Customer Portal for Service Desk projects exposed? Do you want to allow access to APIs separate from the Portal UI?

Hello @Adam Sterrie Welcome to the Atlassian community. You can find the documentation for the "cloud to cloud" migration here: https://support.atlassian.com/organization-administration/docs/copy-product-data/ And this page drills into Jira in more detail:…

Hello @Christopher Johnston I don't have a solution that I have tested myself, but I did find this discussion elsewhere that started back in 2020. You may find some of the responses in it helpful. There is one from 2023 and one from 2024 that may be useful to you.…

Adding to this... Get that information by clicking the ... button next to the project name in the panel on the left.

Hello @Rasha Hamdan I am just another user of the Atlassian products, so I don't have any access to your subscription or information that would enable me to help you directly. You can start by referring to the guidance on this page: Reactivate a Subscription You may not have sufficient permissions to execute the steps. If…

I think that the author might be referring to the Automation Rule Manual trigger where you can add input fields for the user to fill in when they trigger the rule manually.

@Katja Bing is correct. The document link I provided describes the steps in the original Workflow Editor. The view you are seeing is the new Workflow Editor (to which all instances will be switched in early 2026 according to the documentation).…

Hello @Carissa Dodd Welcome to the Atlassian community. You can use the condition shown below to determine if the comment is Internal or Shared with Customer. when {{comment.internal}} is false then the comment is Shared with Customer. This is available in this form only when you are using the Work Item Commented trigger.

Hello @Roxsanne The built-in Category field available in Business projects contains project-specific values. Those values are not available in other projects. They can be duplicated in other projects, but not "shared". If you use the same value in the Category field in multiple projects, then searching for Category=<that…

Hello @Sofiya Gubatska Welcome to the Atlassian community. I'm not sure what you mean by this: "A bit of context: we’re using the standard Jira subscription, not the cloud version — the web one" Jira Cloud is the software-as-a-service product offered by Atlassian where they host it and maintain the infrastructure. You can…

Hello @Rasha Hamdan What happens when you try to access the site? Are you the person that set up the product subscription? Are you an Organization Admin or only a Product Admin? Are you able to access any information through https://admin.atlassian.com concerning the site, subscription, or Organization? When was the last…

Hello @Calvin When asking for help with an Automation rule that is working as expected or intended, it will help us help you if you provide the following: * Screen images that show your entire automation rule. * Screen images that show the details of each step. * Screen images that show the full details of the audit log…

If you want the cloning to happen only for the one issue, also add a condition to confirm that the issue that triggered the rule is the one you want to clone.

Hello @deseymour Welcome to the Atlassian community. The reference documentation for this feature is located here: Schedule work items to recur using automations Almost the same documentation was posted here in the Community at: Save time by scheduling work in Jira An important tiny difference in the documentation is this…

Hello @RSievert Welcome to the Atlassian community. Atlassian doesn't provide telephone support, except to paying customer on the Enterprise subscription. We will do our best to offer you guidance. There are two things you might sign up for; 1. Creating a user account in Atlassian Cloud. The user account can be granted…

Hello @Lekshmisree S B Welcome to the Atlassian community. Who submitted the request to permanently delete the account? From what I have read, Atlassian does not automatically delete user accounts due to inactivity. There is a 14 day grace period after an account deletion request is submitted during which the cancellation…

Hello @Eric Guesdon Welcome to the Atlassian community. Goals have keys like work items do; i.e. in my instance a specific Goal has the key TCLAS-1. You can use the Goal key in the JQL; i.e. "Goals[Goals]" =TCLAS-1 If you try to use the goal summary you will see an error message indicating you need to use the key. I don't…

The warning @John Funk mentions is documented here: https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ Also here: https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Inactivity-on-Free-cloud-apps The latter document also…

Hello @Benedikt Can you provide a screen image of what you are seeing? If at some point you were using a paid subscription or did a free trial of the Standard or Premium subscription then you may have added users to roles in a project at that time and applied customized permission settings to the project. If you then…

Hello @Greg I recommend that you start by talking to the Organization Admins for your Jira product. Organization Admins can manage AI preferences as per: https://support.atlassian.com/organization-administration/docs/what-is-atlassian-intelligence/

Ah, I see! Thank you for pointing that out. Apparently that change has not been rolled out to my site yet. I will look around to see if it is on any other site to which I have access.

You can identify your project/space type in two ways: 1. Click the ... button next to the name in the panel on the left and look at the info at the bottom of the pop-up. 2. In the panel on the left expand Spaces (Projects) > Move spaces > View All Spaces. Find your Space (project) in the list and review the information in…

Thank you for the suggestion @Maciej Dudziak _Forgappify_ I haven't tested it yet either, but I'll mark this and the other responses as accepted.

When I hover my mouse anywhere in the child issue row I see 6 dots appear to the left of the check box. If I hover my mouse over those dots it changes to a "hand" symbol and I can click-hold and drag the issue to a different position in the list. Alternately I can click on the dots and get a context menu with options: I am…

In my system whether I get a pop-up or an issue opens in the sidebar seems to be obeyed in all project based on my have set that option through an Agile board (Software project - Scrum or Kanban) View settings. If this is on, I get the issue details in a sidebar. If it is off, I get the issue details in a pop-up. I haven't…

Adding to this... You Jira product exist on a Site that is within an Atlassian Organization Cloud. Your company has people that are Administrators of that Organization, and they would have set up the integration with an IDP Provider. Management of users that can access the site happens at the Organization level. If there…

Hello @Bobby.Cunningham Welcome to the Atlassian community. As mentioned in the document you must have certain permissions in order to access the CSV import functionality; specifically Create Work Item in a specific project and Make Bulk Changes which is a Global permission. Check with your Jira Administrators to find out…