Trudy P Claspill

Hello @RAMESH SWAMY Welcome to the Atlassian community. Have you contacted your Confluence administrator about this issue, as advised in the message? If you are the administrator, have you contacted Atlassian, as advised by the message? Only administrators will be able to open a support case with Atlassian.…

in Issue while launching Confluence Comment by Trudy P Claspill July 20

I recommend that you provide that feedback directly to Atlassian. At the bottom of the article link I provided there are options for providing feedback about the changes.

in Can't remove Done issues from New Board Comment by Trudy P Claspill July 19

Thank you for that additional information @Naman Sogani Your variables are Text, not lists of objects. Can you provide a sample of the webResponse body that you are getting from your webhook call? We need that to determine the correct syntax for getting the key value from your myList variable. What information about the…

in How to filter a list using Assets Object Lookup and break a For Each loop in Jira Automation? Comment by Trudy P Claspill July 19

Bonjour @2M , Bienvenue dans la communauté Atlassian. Quand avez-vous accédé aux données pour la dernière fois ? Avez-vous créé l'abonnement vous-même ou une autre personne vous y a-t-elle donné accès ? Pour compléter ce qu'a dit @Germán Morales , j'ai récemment publié un article sur le calendrier de désactivation des…

in Connexion Jira Service Management Comment by Trudy P Claspill July 19

Hello @eaigner Can you share with us the type of Space you are working with? Click the ellipsis button next to the space name in the navigation panel on the left and let us know what the last two lines of the pop-up say. It will be something like: Software space Team-managed Also can you confirm for us that this is a…

in Can't remove Done issues from New Board Comment by Trudy P Claspill July 19

Hello @Naman Sogani Welcome to the Atlassian community. What are myList and answerList? Are those fields in an issue, an attribute within an object, or something else? Is the list comprised of objects on one specific Object Type? How are you intending to do an object lookup for an object from your list such that an object…

in How to filter a list using Assets Object Lookup and break a For Each loop in Jira Automation? Comment by Trudy P Claspill July 19

Hello @Besnier_ Thierry If you want to send each email in the field the same message, one at a time, then the structure you have shown is all you need. The Branch / Advanced Branch step is telling the flow to iterate over the list of values (separated by semi-colons) in the custom field you specified, and for each value…

in Jira Automation: Extract email addresses from text field and paste them into email body Comment by Trudy P Claspill July 19

Hello @erikka_innes Welcome to the Atlassian community. Are you referring to the URL field in the Atlassian Support Portal where support cases can be opened? If so Atlassian restricts creation of support cases to people who are administrators of the Organization or the Application. If you aren't an admin at that level then…

in Confluence Bugs Comment by Trudy P Claspill July 18

I recommend that you try to build up your rule in stages. First, make sure you have the correct trigger and it is configured the correct way. Example: TRIGGER Field Value Changed I would add a CONDITION to check that the field has the value you want. Then add a Log Action to log a message to the Audit log, such as the…

in Jira Automation: Extract email addresses from text field and paste them into email body Comment by Trudy P Claspill July 17

That's great news!!

in Users Not Visible in User Picker / Unable to Assign Issues Comment by Trudy P Claspill July 17

To the best of my knowledge Atlassian always sends emails to the Billing Admins/Contacts and Organization Admins before deactivating a subscription, with the reason the subscription will be deactivated. Have you checked the spam/junk mail folders for the email account that you used when setting up the subscription? From my…

in Jira Page shows as unavailable Comment by Trudy P Claspill July 17

Hello @joanna_natial I advise you to open your support case asap. While you are waiting for them to respond we may be able to help you find the answer. But the longer you delay opening the case the longer it will be before you can get help from the people who can actually access your system to investigate directly. Only…

in Users Not Visible in User Picker / Unable to Assign Issues Comment by Trudy P Claspill July 17

Hello @balamuruganpatturaj Welcome to the Atlassian community. When was the last time you successfully accessed the data? Atlassian has a policy of deactivating Free subscriptions that are left inactive for an extended period of time. I wrote an article about this if you think that might be your scenario.…

in Jira Page shows as unavailable Comment by Trudy P Claspill July 17

Hello all I don't see an active incident on the Atlassian status page https://status.atlassian.com/ Are you still experiencing the issue? If so and you are on a paid subscription I recommend that you contact Atlassian directly. Only they can decipher the code. https://support.atlassian.com/contact/

in Something went wrong on our end "Hash 15TMG3P" Comment by Trudy P Claspill July 17

Hello @Fajar Mustofa I don't see an active incident on the Atlassian status page https://status.atlassian.com/ Are you still experiencing the issue? If so I recommend that you contact Atlassian directly. Only they can decipher the code. https://support.atlassian.com/contact/

in Any idea how to fix this? I've already reloaded the page, but the error still persists. Comment by Trudy P Claspill July 17

Hello @joanna_natial Welcome to the Atlassian community. We are a user community. We don't have access to your Jira instance. We can ask you questions and offer advice, but we can't investigate directly. If you want that sort of help you'll need to contact Atlassian directly by opening a support case at…

in Users Not Visible in User Picker / Unable to Assign Issues Comment by Trudy P Claspill July 17

Hello @instrumentally Welcome to the Atlassian community. Are you the administrator for this Jira instance? If so, can you confirm you are using a Free subscription tier? If you are not the administrator, have you reported the problem to your administrator? Are you able to access other information in the Jira instance…

in Something went wrong on our end Comment by Trudy P Claspill July 16

For clarity, here is the link to the app listing in the Atlassian Marketplace, where you can find pricing and support information for the app. Zhade Integration for Jira & Google Chat

in Jira automation : Get items from other projects to compile a daily report Comment by Trudy P Claspill July 16

Hello @Shivoy Malhotra You are correct in your description of what Jira does. If you don't want to use a third party app, such as suggested by @Anton from JetHeads_io , then you option is to develop a work around. One such work around would be to use Automation Flow(s) to take data from lower level(s) and add it to the…

in Unable to set up Sub-task to Epic time rollup Comment by Trudy P Claspill July 16

Hello @20103585 The other option is to not send the output to Google Chat at all. Create and save a filter that selects all the items you want from the various projects. Create a Subscription to that filter to periodically run it and send you the results via email. Find another method to get the email content from the…

in Jira automation : Get items from other projects to compile a daily report Comment by Trudy P Claspill July 16

Hello @Marc ATTIAS Welcome to the Atlassian community. This is a user community for discussions and questions related to Atlassian products. This specific forum is for the Jira product. Does your question relate to that? When you say are trying to find the site URL for "your app within your organization", what app are you…

in site URL Comment by Trudy P Claspill July 16

Hello @KEITH WILLIAMS Welcome to the Atlassian community. How did you determine that you have an allowance of 40k automation executions? Can you provide a screen image? As @Arkadiusz Wroblewski said, that allocation may belong to a different product on your site. Rule limits are based on the product and the subscription…

in team reached monthly automation usage limit for Jira Comment by Trudy P Claspill July 16

Hello @Besnier_ Thierry Welcome to the Atlassian community. How are the emails being entered into the field? Is it a comma separated list, a space separated list, or is some other separator used? Do you want one email sent to all the addresses specified in the field such that the recipients would see everybody else's…

in Jira Automation: Extract email addresses from text field and paste them into email body Comment by Trudy P Claspill July 16

Hello @Shivoy Malhotra Welcome to the Atlassian community. Besides logging time against sub-tasks, do you log time directly against Stories or Epics? You could creation automation flow(s) that are triggered by the logging of time against a sub-task, and log that same amount of time against the Epic. You said you want a…

in Unable to set up Sub-task to Epic time rollup Comment by Trudy P Claspill July 16

Welcome to the community @Bill Craft !

in New to the group Comment by Trudy P Claspill July 16

Hello @Brian Peschke I am sorry for your difficulties. I wrote an article recently on the topic of Free subscriptions being deactivated due to inactivity. Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline To get an authoritative answer about the status of your data going to Atlassian Support:…

in Frustrated - Lost all of my data due to account deletion Comment by Trudy P Claspill July 16

Hello @Jeremy Wood Thinking off the top of my head... I haven't had to implement this before but here is an idea. You could potentially have a manual automation that prompts for input, and when that Automation rule is run you can take that input and add it to the Jira issue as a comment and also add it to the linked JSM…

in Customer communication from a Jira ticket Comment by Trudy P Claspill July 16

Hello @Ann Pielli Welcome to the Atlassian community. Which Timeline view are you using? There is a Basic Timeline view that can appear as a tab: With a Premium subscription, as indicated by the tags on your post, there is also a Timeline view available if you have created a Plan for your project. If you are referring to…

in How can I get my stories and subtasks to show up in timeline? I don't use epics. Comment by Trudy P Claspill July 15

But it occurs to me now maybe what you are suggesting is this: WHEN issue created BRANCH Current work item -- IF Checkbox in (A) -- THEN Assign issue BRANCH Current work item -- IF Checkbox in (B) -- THEN Comment issue BRANCH Current work item -- IF Checkbox in (C) -- THEN Manage Watchers This type of structure does work.

in Jira Automation - different actions based on each value in a multi-select field Comment by Trudy P Claspill July 15

Hi Let us say I have these three rules Rule #1: WHEN Issue created IF Checkbox in (A) THEN Assign issue Rule #2: WHEN Issue created IF Checkbox in (B) THEN Comment Issue Rule #3: WHEN Issue created IF Checkbox in (C) THEN Manage Watchers Based I think you are suggesting this: WHEN issue created BRANCH Related Issues JQL:…

in Jira Automation - different actions based on each value in a multi-select field Comment by Trudy P Claspill July 15

Trudy P Claspill Community Champion

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