Comments
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Hello @南伸一 Are you trying to delete one site and keep the Organization, or do you also want to delete the Organization? This document provides links to all the information about deleting an Atlassian Cloud Organization. https://support.atlassian.com/organization-administration/docs/delete-your-organization. Note that when…
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No, Atlassian does not take backups for customers. That is the customer's responsibility. If your subscription was deactivated and the retention time period has expired then the data is no longer recoverable.
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Hello @Marcela Welcome to the Atlassian community. Is this in a Jira subscription you set up for yourself? If so, were you using a Free tier subscription? If so, Atlassian has a policy of deactivating Free subscriptions that are left inactive for an extended period of time. For full details refer to this article that I…
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Hello @Roman S Make sure that you are going to this URL https://admin.atlassian.com/billing This is different than going to https://admin.atlassian.com and selecting the Billing page.
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Hello @Roman S If it was deactivated only yesterday you can try reactivating it yourself. Go the https://admin.atlassian.com/billing Select your billing account Select the Subscriptions page Click the Inactive tab Find the Confluence site that was deactivated and click the Reactivate button. Alternately you can reach out…
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If you are on a Standard or Premium subscription then you should be able to open a support case here: https://support.atlassian.com/contact/#/ If you are a Free subscription let us know and I can flag your post here to raise it to the attention of Atlassian support.
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Hello @Andrey - Guenov Labs Welcome to the Atlassian community. If you are going to continue to participate in the community please take a moment to review the Community Guidelines. https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement Pay particular attention to the guidance in necroposting and…
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Hello @Andy KUO Welcome to the Atlassian community. We are a user community. We can't directly make a change to your environment. Are you referring to the changes in this article? Introducing-the-new-streamlined-Create-experience-in-Jira If not can you provide a screen image of what you are experiencing and describe how it…
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Hello @Jessica Hu Welcome to the Atlassian community. That is not a native feature of a Standard subscription of Jira. In the Premium subscription there is an "auto-schedule" feature but is only within the Plans (aka Advanced Roadmaps) feature and it doesn't operate in the way you describe. If you want dates to be updated…
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I wish I could Like this multiple times!
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Thank you for that additional information @Mauro Hernandez Bellone The code that you are seeing is something that only Atlassian Technical Support can decipher. Have you reported this problem to the owner of the workspace? If you are not the owner of the site you will not be able to contact Atlassian about this issue. Only…
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Hola @Adrià Lacambra Ferrer : Bienvenido a la comunidad de Atlassian. ¿Podrías proporcionar una captura de pantalla de lo que ves tú y otra de lo que ve tu compañero? Puedes ocultar la información confidencial de tus elementos de trabajo, ya que la consulta se refiere a las columnas que se muestran. Esas imágenes nos…
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Hello @dlayna Welcome to the Atlassian community. To provide you with advice about your automation flow we need the following information: * A description of what you want your flow to do; i.e. when this even occurs then I want these actions to happen. Provide details. * Provide screen images show your entire flow so that…
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Hello @Mauro Hernandez Bellone Welcome to the Atlassian community. Is this occurring when you are trying to create a new site? Or are you trying to reach a site that you set up previously? If you set up the site previously, how long ago did you set it up? Have you ever been able to access it successfully? If so, when was…
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Hello @LEah Kenny Welcome to the Atlassian community. Is this account one that you set up for yourself for accessing the Community? Or is it an Atlassian Account set up for your by the organization that issued you the associated email address? If the latter your account may be a "managed" account and you may need to…
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Note that for paid subscriptions (Standard and Premium) only users who are Administrators for their Jira app or Organization will be able to open a support request.
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Hello @Alejandro Stacul Thank you for those additional images. The post tags for your Question indicate you are using a Free subscription. Is that correct? Or are you using a Standard or Premium subscription? what UI element are you clicking on that results in the error message shown in the second image? From the third…
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Thank you for that additional information. How are you attempting to access the space when you get the message in your first image? Are you using a saved bookmark or clicking a link saved somewhere else? Can you share with us the URL that is displayed in your browser? It is possible that if you are using a link directly to…
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Hello @Alejandro Stacul Welcome to the Atlassian community. Are you sure that you are logged in to the system with the same credentials that are granted the permissions? Have you tried the same thing in another browser app, or a private browser window? Sometimes the browser caches identity information such that even if you…
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Hello @Bing Tan Welcome to the Atlassian community. Unfortunately, no, we don't know who you need to contact. We are a user community populated by customers, like you, using our own companies' Atlassian products. I suggest you reach out to your company's technical support organization, or ask you colleague to try to…
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Hello @Rahul Yadav Welcome to the Atlassian community. As a new participant in the Atlassian Community please take a moment to review the Community Forum Guidelines . In particular make note of the discouragement of "necroposting". As a representative of a Marketplace vendor also make note of the section labeled Partners…
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The above does not work because Branch JQL automatically excludes the trigger issue from being considered in the results set. Even if I add key={{triggerIssue.key}} the branch says no matching related issues are found.
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Do you mean something like this? WHEN triggered BRANCH: JQL: key={{triggerIssue.key}} and Field is in (A) DO THINGS BRANCH: JQL: key={{triggerIssue.key}} and Field is in (B) DO THINGS
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Hello @John Funk Right now there are individual automation rules for 11 values: Rule 1: if field contains A do these actions. Rule 2: If field contains B do these actions etc. Can you provide an example of how you would do multiple branches? What would be the condition for your branches?
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Hello @kshridvipa7878 What type of project does this concern? For a Team-managed Software project you can have either the Kanban board activated or the Scrum board activated. If you don't need the Kanban board any more and you want all issues in the project managed by Scrum you can make the switch within the project…
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Hello You should find the option to delete an issue in the More Actions menu. In a Free subscription by default permissions can't be effectively customized because you can't allocate users to Project Roles, and all users should have access to this feature. However, if he subscription was ever on a paid plan or a trial of a…
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Hello @Jason Krewson If the Free subscription is deactivated due to inactivity, the retention period is only 15 days. For more information see the article I referenced in my answer.
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Hello @Administrator Welcome to the Atlassian Community. Was the site under a Free Tier Subscription? If so, when was the last time the content was accessed through the UI? If it was a Free subscription be advised that Atlassian has a policy to deactivate and delete Free subscriptions that are left inactive. I recently…
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Hello @Phil Eichmiller Welcome to the Atlassian community. As this is a user community it is not the best path for getting a change request directly to Atlassian. Better options are: 1. Ask you Administrators to submit the change request through a support case. 2. Under the Help menu in most of the products (i.e. Jira) you…
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Hello @Evie Z_ Thank you for your transparency and correction. We appreciate you! 💙 When will the badges be updated in our profiles? I don't see the new badge in my profile yet?
