Trudy P Claspill Community Champion

Unfortunately we cannot help you solve your problems which appear to be: 1. Unable to access your Google account due to not having properly set up 2 step verification. 2. Unable to access the company's issue reporting platform because it requires you to have access to your Google account. We are not admins for either the…

こんにちは @MOMO 、 Atlassian コミュニティへようこそ。 通常、製品の新しいサブスクリプションを設定すると、新しい組織が作成されます。 組織を削除するには、その組織内のすべての製品サブスクリプションをキャンセルする必要があります。 キャンセルリクエストの処理と、製品および関連するすべての情報が完全に削除されるまでには、時間がかかる場合があります。製品の完全な削除が完了するまで、組織を削除することはできません。 詳細については、以下をご覧ください。…

Hello @andy Welcome to the Atlassian community. To upgrade the plan would require Organization Admin or Billing Admin access. Have all your team members attempted to access https://admin.atlassian.com to see if anybody has access to your Atlassian Cloud Organization and to the Billing tab therein? That level of access…

Hello @yqiao Is that a new option, or an option visible only to certain Atlassian Cloud user accounts? I don't see that option when I go to the support portal, but I have Jira Product Admin access to a non-Free Jira subscription.

Thank you for trying that suggestion @Brian Martinez . I've done some testing of my own. I suspect that the failure when the form is submitted has to do with the fact that your substringBetween function is unable to find the "mailto:" and "]" delimiters when the comment is created by the form submission. Can you add a Log…

Hello @Maghsoud ghanat bari I'm not sure that I understand your problem. Is the problem that you cannot access your google account? What do you mean by your "invisible" google account? Or is the issue that you are have trouble accessing a Jira system to submit a ticket? Is your google account a personal account you set up…

Hello @Joe Rish Welcome to the Atlassian community. Is the other person a Jira Product Administrator or an Organization Administrator for your Atlassian Cloud Organization? These are two different levels of access with the Organization Administrator being the highest level of access. That is the level of access needed in…

There are potentially several layers of problems to work through. Let us start with trying to determine what accounts have Organization Administrator access, because users that are Organization Administrators will be able to resolve the issues. You said you changed your email so you are not using Google to sign in, but you…

What are the details of the Create Variable action? It seems like the variable is failing to get an actual value based on the later Log action you have. Can you try moving putting a Re-fetch action or Delay action immediately after the trigger and before the IF component?

Hello @Andre Nantel Thank you for that screen image. That is very helpful. Looking at my own system, I looked at setting the sprint field for the search in the same way, using 1 as the value to search for in sprint names. The first thing I noticed is that the 30 of 30 at the bottom of the selection search does not indicate…

Hello @Célia Welcome to the Atlassian community. Your company may be using and integration with your identity provider (i.e. Okta, Azure, etc). to provision users and populate your Atlassian Cloud Organization with user groups. These groups may be available for use within all product subscriptions under a specific Site…

Hello @Horacio A. Salamanca Can you provide answers to the questions I asked, and provide the screen image for what you see when trying to access the Jira project? * Your post tags indicate that you are using a Free subscription. Is that correct? * Have you always used the Free subscription? * Have you ever been on a paid…

Hello @Andre Nantel Welcome to the Atlassian community. Can you provide some screen images or a video to help us understand how you are building up your search criteria and pulling up 30 sprints and selecting them? And then also show how that changes to include only 10 sprints? I've been searching the Atlassian public…

Hello @Abilash Customers will see only the projects that they have permission to see. Refer to this documentation for managing customer access via the portal for projects. https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/ You will need to review the Channel Access…

Hello @Tamara Fine-Skversky Does this concern Confluence Spaces or Jira Spaces (formerly known as Projects)? In both products you must be a Product Administrator for the product in order to create automation rules that get information or execute actions against multiple spaces in a single rule. A user that is only an admin…

Hello @Siyabonga T Dlamini You have the email of the requester. If you need to contact that person you should be able to send them an email at that email address.

Hello @Brian Martinez You said you tried Re-fetch and Delay, but did you still have the Condition within the trigger when trying those? Can you show us the rule structured with the Re-fetch or Delay, with the condition not in the trigger, and the audit log results?

Hello @Claus Østergaard Pedersen If you have another site that is a paid subscription, create a ticket for that site. In your ticket let them know that the problem exists on a separate free site and give them the URL. If you are a paying customer I suspect that they will help you with your free site.

Hello @Raymond Correa A non-admin Jira user can import a CSV file to create work items if they have the following permissions: 1. Make Bulk Changes (a Global permission) 2. Create Work Items (a project permission) in the target project With those permissions a user should find the Import option in the More Actions menu for…

Olá @Rusiska , Bem-vinda à comunidade Atlassian. Você pode fornecer mais informações sobre o que está tentando fazer? Você está tentando gerenciar os clientes em um projeto JSM específico? Ou está tentando gerenciar o acesso geral dos clientes ao seu site? Para um projeto JSM específico, você pode selecionar a opção…

Hello @milica.pejovic How long ago did you receive that notice? Free Subscriptions are deactivated after 120 consecutive days of inactivity. The data is held for another 15 days to give you a chance to reactivate it. After those 15 days have passed the data is permanently deleted and cannot be recovered. If you are within…

Since this question was originally posted in January 2025 there have been some changes in the Forms functionality. @Nathan Boudreau Welcome to the Atlassian community. Adding to a post more than 6 months old is referred to as Necroposting and discouraged in the Community Guidelines. If you are currently wanting to explore…

Hello @Andres Zamora I want to check that I understand your scenario. User A sends an email to your JSM address. They also add User B to the To or CC fields of the email. User B replies to the original email, with their response being sent to the JSM address and the original sender of the email (and any other users in the…

@Matteo Vecchiato I don't see how your solution gets the next ranked issue relative to the trigger issue. Your solution seems to assume that the trigger issue would've been the first ranked item prior to being completed. While that is possible, it is also possible that it was not. @Sean Still can you add more details about…

@Matteo Vecchiato To what value are you setting your variable kkey? How does this rule get the issue ranked after the trigger issue?

Hello @Sean Still Rank is not a simple numeric value. It is a hash of multiple characters (letters and numbers, and maybe symbols) that can be interpreted only internally by Jira. It is also a global value, not specific to a project or subset of issues. Rank uses the Lexorank algorithm. It is intended only for use…

I did some additional experimenting before opening a support case and found the following. I was sure that the Secret from the Incoming Webhook needed to be provided within the System Webhook somehow. First I tried inserting it into the Secret field in the System Webhook, but that did not help. The chatbot for Atlassian's…

Hello @Priscille Lesne I don't yet have a solution, but I did some investigation and can add some more information about this scenario. I followed the instructions you used to create an Incoming Webhook automation rule and a System Webhook Listener and was getting the same result - no record in the rule audit log that the…

https://support.atlassian.com/jira-software-cloud/docs/create-a-new-project/

@silfra_ Sumithra Are you still getting the error now? If so, please detail the steps you are executing so that I can see if the same error occurs in my environment.