Trudy P Claspill Community Champion

I have not run into this problem before, but found a few suggestions in my internet searches. 1. Make sure that the person who is trying to install the app has the right permissions to install apps. If the same problem is happening for apps that have never been installed on your site, it could be a permissions issue. Refer…

Thank you for that additional information. I think I have identified the problem. Send Web Request actions do not automatically execute the API call as the Actor of the rule. In the Headers section of the action you have not provided an API token for the web request, so the API is being executed Anonymously. As per the API…

Hello @Zad Aljoud Here is one thing to check: The message indicates that your user account does not have access to the site. You said that the site was migrated to a different Organization. Are you the Organization Administrator of that other Organization? An Organization Administrator for that other Organization needs to…

Hello @Marcus Burnett The message that you are getting in the automation implies that you are trying to set the Parent field some issue when creating the new issues, and the issue you have specified in the Parent field cannot be used as a parent for the issues you are creating. The Jira issue hierarchy is: Level 1: Epics…

Hello @Gary Smith Welcome to the Atlassian community. My initial thought is, if the configuration for the field is space-specific, like a Context for the field, that would not apply to the Plan because the Plan is not a Space. A Plan can uses multiple Spaces, or boards, or filters, as sources so it is not possible to apply…

Hello @Nicola Miori Welcome to the Atlassian community. Please start a new Question by clicking the +Ask a question button at the top of the screen. Describe the steps you are executing and the results you are seeing. This post already has an accepted answer and is over 2 years old. Adding to such a post is called…

Hello @IT Brute What API endpoint are you using? Can you share with us the configuration of the Send Web Request action? Obscure confidential data but otherwise provide all the details, please.

Hello @Licenses Welcome to the Atlassian community. Jira v9.12 does not have a native custom field that stores time as a duration. If you have the Automation for Jira feature available to you (native in Data Center licensed instance) you could use an Automation Rule to get the duration difference between now()…

Hola @Beatríz Melóssi Ñ , ¿A qué tipo de espacio/proyecto se refiere? Puedes encontrar esta información en la columna "Tipo" de la página que enumera todos los espacios. ¿Es un campo personalizado definido globalmente para espacios administrados por la empresa? ¿O es un campo personalizado definido dentro de un espacio…

Hello @Lena Jung Welcome to the Atlassian community. What error are you getting? When you had it installed previously did you use it just for a trial or did you subscribe and pay for it? Are you trying to install it now for a trial, or are you trying to get a paid subscription?

@[deleted] I completely agree with your comments about the perils of relying on an internal API. w.r.t. your point about the OP saying they used a JQL statement with the endpoint, if you go to the Search work items page and provide a JQL query you will see that the endpoint shown in the browser changes to include the…

@[deleted] It is the endpoint used in the UI for the Export XML from the All Work page. There are some use cases where people have included those endpoints in custom code.

Hello @Emma Aghlamazyan Welcome to the Atlassian community. What error(s) are you getting? It appears that endpoint has also been used in Confluence Cloud, and a bug was noted there earlier this year. See if the information there helps you adjust your api call. The Description mentions that alt_token may need to be added.…

I used some of the other rich text formatting options and got this, without changing what I had in the Send customized email action. I did not test all possibilities.

Hello @Agnes Bodor Are you using the Send Email action or the Send Customized Email action? I haven't fully figured this out, but using the Send Customized Email action is getting closer to a table format. I haven't figured out how to make the table borders display.

Hello @Andy Maslen Welcome to the Atlassian community. It seems like the solution is to remove the inbound support email address from Request Participants so that outgoing emails don't get routed back as incoming emails. How is the inbound support email address getting added to Request Participants for the issue? I don't…

Hello @Gigi Ozcan Welcome to the Atlassian community. What type of admin access are you trying to grant? * Administrator for a single project/space * Administrator for the Jira product, able to change global configuration for the product. * Administrator for the product users, able to grant users access to the product *…

Thank you for sharing that information. I'm not sure what you mean by "with your profile". I am just another user of the Atlassian products, albeit a user that has extensive experience with some of the products. My experience applies more to Jira than to JSM. With more digging I found that this is an optional feature (one…

Hello @Adrian Moreno Vargas I like to use the Log action in rules to print smart values into the Audit Log when the rule executes. That way I know what value the rule is getting from those smart values. Example One thing I notice is that in your information you said you are using "Organization" in the smart value,…

Hello @Sanchit Batra Your second screen image is a list of the statuses that are defined for use in Company Managed spaces. Company Managed spaces can share globally defined configuration elements, like status values and workflows. You may also have Team Managed spaces in use in your Jira instance. Team Managed spaces are…

Hello @Mateusz Janus The answer on this post describes the solution: https://community.atlassian.com/forums/App-Central-questions/Hide-custom-field-when-issue-in-certain-status/qaq-p/962687 You need to add the script to the Initialiser area. Don't add fields to the Behaviour. if (underlyingIssue.getStatusObject().getName()…

Adding to this... Without having any admin access... If you can find any ticket where the user is the assignee or was mentioned in a comment you can click on their name there and view their profile. The URL will include their Atlassian account id: https://home.atlassian.com/o/f{orgID/people/{user's Atlassian Account…

Hello @Shane Hanson Welcome to the Atlassian community. If you click the gear icon near your avatar in Confluence that will take you to the in-Confluence Administration page. If you have the proper permissions you can find a link to User Management there. What options do you see? If you are being prompted to create a site…

Hello @Jose Zamora Welcome to the Atlassian community. There are a variety of ways that could be accomplished. 1. Manually: the support team member can manually create an issue in the other project and manually copy and paste information into it from the support ticket. 2. Clone and Move: The support team member can clone…

Also, have you considered setting up a Jira Dashboard to show the issues based on the setting of the Organization field?

Hello @Alain Kovacs I don't have an answer for you yet, but can you tell me how you are getting to that Organization Overview page? I don't seem to be able to find it in my instance, but I am working with a Free subscription.

Hello @Adrian Moreno Vargas In addition to the information @John Funk requested, please tell us the types of projects/spaces for P1 and P2. Are they Software, Service, or Business projects/spaces? Are they Company Managed or Team Managed? You can get that information from the Type column on the page that lists all the…

Hello @Scott McDonald First I want to mention that modifying the hierarchy in this manner is available only if you have a Premium or Enterprise subscription. It is not possible to truly "insert" a level between the current L1-Epic and L0-standard items. But here is what you can do. 1. Rename the current work item type…

Thank you for the additional information. If you are creating the next task via the workflow of the current task, then you can use the JMWE Create Issue post function to create the next task. That post function includes an option to copy the comments from the current issue.…

Hello @Karen Furnell Welcome to the Atlassian community. You can refer to this document for information about creating a backup of your Jira data that would be suitable for import to a Jira Cloud site at a later date. https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ You can also consider…