Trudy P Claspill Community Champion

Hello @justin lovell Welcome to the Atlassian community. Adding to posts older than 6 months is generally discouraged per the Community Guidelines (refer to "necroposting"). If you have additional questions related to an old post, please start a new post by clicking on the +Add a question button at the top of the Forum…

Hello @justin lovell Welcome to the Atlassian community. Adding to posts older than 6 months is generally discouraged per the Community Guidelines (refer to "necroposting"). To provide feedback to Atlassian you can use the Feedback option within Jira available under the Help button near your avatar. Or, if you are the…

Hello @Brian Olesen The backups that Atlassian does for disaster recovery are not accessible to customers. Those are for their own disaster recovery process. You can find information about their data protection in their Trust Center. https://www.atlassian.com/trust…

Hello @Ward Schwillens_ Schwillie What event do you want to use to trigger the rule? You could use a Scheduled rule such as @Evgenii suggested, or a manually triggered rule with a For Each: Related Items: JQL component. Or is there some issue related event, such as the setting of the Resolution, that you want to use to…

Per your post tags you are a Product Admin for a Standard subscription. As such for a paid subscription you could open a support case directly with Atlassian technical support to provide your feedback and see if they can suggest if there is a native alternative. Another alternative is to consider third party apps. There…

One of the other ways that people deal with this is to limit the ability to create projects and invite users to a group of Jira Administrators who are fully educated in the security needs of the environment,. The Jira Administrators are supported with well documented processes to follow for project creation and user…

Thank you for the confirmation about the project type. According to the article linked in my first response it should be possible for the project admin to customize the board in a variety of ways as described under the What's New heading One method would be to map multiple statuses to a single column. The statuses unique…

Hello @Sam Lloyd Can you confirm that this concerns a Business project/space? The ability to toggle a board to display content based on the workflow was previously available only on Business projects. If so the change you're referring to are described here:…

Hello @Rayan Djellal Here is the documentation for reactivating a deactivated subscription. https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ Because this is a user community we cannot directly assist you. If you need more assistance you can reach out to Atlassian Licensing Support by…

Hello @Luyang Zhang I think the only way to accomplish this will be through use of Automation Rules or custom code that leverages the API. Typically Jira Admins can create automation rules. They can also grant that capability to Space Administrators to create rules for individual spaces that they administer. If you are…

There are some discrepancies in the information you provided. In your automation rule I see this: That indicates that the field you are trying to edit is named "customfield_attachment_count". However in your next image you are showing the details for a field named "Attachment Count" These are not the same field.…

As I mentioned in a previous response, a value can display in the scrollable list multiple times, and the count within the scrollable list does not represent unique values in that list. After selecting all 30 items in the list, the lozenge in the field above shows one sprint name and +9. That is telling you that while the…

Hello @Matt_Rochman Let me parrot this back and see if I have it correct. In the scheduled trigger you are running a JQL that returns a set of issues; let's say ABC-123 and ABC-456. In the rule you want to update all the child issues under those two, regardless of hierarchy level. You could get the child issues for each of…

Hello @steve_josue What is your definition of an "active" ticket? Is that based on the status of the ticket? Also, the "timespent = 0h" is selecting issues where no time has been logged ever. That does not select issues for which no time was logged specifically on the day the query is executed.

Are the users being provisioned into Cloud through an integration with your identity provider, or somebody else's identity provider? It might be possible for the company provisioning/managing the accounts to set the timezones for accounts through the provisioning process. Otherwise I think it would be up to each user to…

Per the last paragraph in this document https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/ the survey is sent when the issue transitions to a status in the Done Status Category. In theory if you have a Resolved status that is instead in the In Progress Status…

Hello @Simon Gilmore No, there is no other option to hide Team Managed projects from user. The must be set to Private. If the are Limited or Open then all lic sed user will be able to see them and browse the issues. You can read more about that here:…

Hello @Satyam Gambhir Welcome to the Atlassian community. Do you have Jira Product Admin access? A person with that level of access can check your Automation Rule usage from Jira Settings / System / Global Automation. https://support.atlassian.com/cloud-automation/docs/view-your-automation-usage/ For a Standard JSM…

Hello @Jennifer Bormann Welcome to the Atlassian community. I have a few questions about your scenario. 1. If a task is already completed and gets a new comment, would you want that comment added to the already created next task? 2. How is the next task being created? Is that done by an automation rule? 3. If a comment is…

@Apryl Harris Last question for today. Then I'll do some testing and get back to you. What type of project/space is this rule for? Company Managed or Team Managed? Software, Business, or Service? Get that information by clicking the ... next to the project/space name in the panel on the left.

Thank you for the additional information. At a minimum you could add an automation rule to the first space so that when an issue is created in it then the Create Issue (or Clone issue) action is used to create an issue in the second space. Through either of those actions you can set field values in the new issue…

Thank you for that additional information @Apryl Harris Can you please tell us what is the Type of condition you added to the trigger? I need that information to create the rule in my own instance to do some testing. Can you confirm that when you transitioned the item to Done when there was no value in the Due date field,…

Hello @Kevin Royer There is a change request for that capability here: https://jira.atlassian.com/browse/JSDCLOUD-12255 There is a work around listed in it. I have tried the work-around myself.

Hello @Kevin Hawekotte Welcome to the Atlassian community. First, can you confirm that this concerns Jira Service Management projects/spaces? Second, can you provide more details on what you mean by "would like to have the data from the first Jira Space, in the second"? Is the completion of the form causing an item to be…

Hello @Susan Hauth _Jira Queen_ The {{object}} value will give you the key for the newly created object. You can use smart values to get data from that object, as documented here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

Hello @Apryl Harris Please provide 1. Screen images to show your entire rule. 2. screen images showing all the details in the Audit Log from the execution of the rule. 3. Details about the values of the Due date and Resolved fields in the issue that triggered the rule. 4. The actual value in the custom field for that issue…

Hello @Paul Wijnen When asking for help with an automation rule it will enable us to better help you if you provide 1. screen images showing your entire automation rule. 2. screen image of the details of steps for each step where the full details are not displayed in the step tile in the diagram. 3. a detailed explanation…

Additionally there are multiple third party apps with "user story map" in their names. Can you specify which one you are using? https://marketplace.atlassian.com/search?query=user%20story%20map

Hello @Apryl Harris That is not possible with only native Jira Cloud JQL capabilities. They do not support criteria that compares the value in one field to the value in another field. If this is something you need to be able to do on an ongoing basis you could consider this alternate solution: 1. Create a new custom field…

Hello @Brian Olesen It looks like for a Jira and Confluence Standard plans your option is to use the Export option. https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/ The new Backup/Restore feature appears to be available…