Trudy P Claspill Community Champion

Hello @Fin Allen Welcome to the Atlassian community. You mention that the process fails when multiple components are assigned. If you were to set the assignee manually in that case, how would you decide which assignee to specify when there are multiple components? In an Automation Rule you could structure it with…

Hello @J S S S Bharath You will need to start by creating a Jira filter that retrieves the issues you want. If you Jira Epics are ABC-100, ABC-200, ABC-300 then you can get all the issue that are linked to them through generic issue linking using this query: issue in linkedIssues("ABC-100") or issue in…

Hello @Nathan Rogowski Welcome to the Atlassian community. I think this would be a good use case for creating a Lookup Table in your rule. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table You define a table of key/value pairs. Use the key to identify the user role, with the…

In this regard the only difference between DC and Cloud is that Cloud has changed the terminology of "Issues" to "Work Items". That change has not taken effect everywhere yet in Cloud but the information for DC should've said select Issues then Issue Linking vs. Cloud saying Work Items then Work Items Linking. Cloud…

Hello @Abilash If you already have an email account set up through another email service you can provide configuration information in JSM to connect to that external account's inbox and read the emails that are sent to it. Refer to…

Thank you for the clarification. I understand now that you are talking about applying this restriction to the status change of an Epic work item type. The answer I provided originally still applies. Without third party apps there is no method to modify the workflow to look directly at the linked issues and require that a…

@Raul Aguirre Additionally, I see that your post tags indicate you are using Data Center, but the API endpoint references you provided are for Jira Cloud rather than Data Center. Can you confirm for use whether you are using Jira Cloud or Jira Data Center? If you are using Jira Data Center, what version are you using?

Hello @Julina Del Rosario Can you show us the diagram for the workflow you are using where "Epic" is a status? "Epic" is typically a work item (a.k.a. "issue) type rather than a status for a work item. Or are you talking about changing the type of the work item from something else, like Task, to Epic? If you have only…

Hello @배경준 Welcome to the Atlassian community. This is a community of primarily users of our own Atlassian product subscriptions. We don't have any access to your subscriptions or Organizations. Occasionally Atlassian Team Members also respond to posts here, but most responses come from other Atlassian users. Removal of a…

Hello @Rushikeshwar rao Welcome to the Atlassian community. This is a community of users of our own Atlassian product subscriptions. If you want to contact Atlassian about getting an invoice, reach out to their Billing Support team by completing the form at this location:…

Hello @Thomas Wiebus Can you provide links to the reference documents you used to establish that connection?

Hello @Morten Schaiffel-Nielsen Welcome to the Atlassian community. We are a community of users of our own Jira instances. As such we don't have any access to your instance and cannot directly help you resolve the problem. But we can offer you advice when we understand the problem you are facing. First can you tell us in…

Hello @Han Dee Welcome to the Atlassian community. Do you mean you are using different Jira instances - you have two different URLs for accessing Jira? If the source project is a Company Managed project then as @Nikola Perisic said a second project can be created using the Share Configuration option in the source Jira…

Hello @Tomáš Vrabec When I last worked with a DC to Cloud migration (in early 2025) that included migrating Assets information we ended up using a third party app. Insight Assets Backup & Migration I don't think the Assets implementation I was migrating was as extensive as what you are looking at, so additional vetting of…

I have seen this new feature in a Premium Jira instance, available in both Team Managed projects and for the globally defined Custom Fields (where Company Managed project fields are created). But it is not present yet in my personal Free instance. Let us also please note that the original post was for Jira Server and…

Hello @justin-oh I have also tried to import Epics and child issues, in a single CSV file, into a Company Managed project and am getting the same types of errors. I have tried a variety of changes in the CSV. I have simplified it to the minimum required info. I have tried having the child issues (story, bug) listed in the…

Hello @Medhaa Welcome to the Atlassian community. Can you clarify if you are using the Jira Data Center product or the Jira Cloud product? Can you provide some examples of plug-ins you have already reviewed? In order for any plug-in to provide you a different view of your Jira data it will need access to your Jira data. If…

Hello @Haibin Liang Is "Requirement information" an issue type (work item type) that you have in your Jira instance? Can you provide a screen image of a Requirement, as an example? Obscure any confidential information in the image. If you are trying to export issues/work types you can do so by creating a filter that…

Hello @Thomas Bekhor Welcome to the Atlassian community. Prior to your recent attempt to access the data, when was the last time that you accessed it? Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance. As an…

Hello @Raul Aguirre Welcome to the Atlassian community. Your post tags indicate that you are using Data Center. Can you confirm for us that is accurate and you are not using Jira Cloud? If you click on the Help icon in Jira (near your avatar) and select About Jira what information do you get for the version of Jira. If you…

Thank you for that additional information @Keanu Dölle When you say that you can't delete an item, what have you tried and what happened? Where did you go to look for the delete option? Was the option present? If so, what happened when you clicked on it? What type of space/project does this concern? Get that info by…

Thank you for that information. That was helpful. The "duplicate plan" feature is not available for Data Center. There is a change request about that here: https://jira.atlassian.com/browse/JSWSERVER-25193

Hello @卡戎Charon Welcome to the Atlassian community. I suggest that you reach out to the Atlassian Licensing Support team by completing the form at this site: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Banaby Kamiru Welcome to the Atlassian community. Is this related to your later question here: https://community.atlassian.com/forums/Jira-questions/cloudfactory/qaq-p/3155324

Hello @Mike Boutin If you are using Forms associated with a Jira Software or Business project it is not possible to set a default value for those fields on the form with natively available functionality. If the answer to each prompt will always be the same regardless of who submits the form then I would recommend removing…

Hello @Chaney Engel Welcome to the Atlassian community. Are you using Jira Cloud or Jira Data Center? Can you provide a screen image of what you are seeing? Are you able to create Plans from scratch?

Hello @Keanu Dölle Welcome to the Atlassian community. Can you confirm you are on a Free plan vs. a Trial of a Standard or Premium plan? On the Free plan (not the trial of a Standard or Premium plan) all people granted the User role for the Jira app will have the equivalent of Jira Project Admin access to all projects.…

Hello @Mike Boutin If the fields are marked as Required in the Form then they must be filled in before the form can be submitted. Automation can't be used to populate the fields on the form. Can you create an issue without using the form without filling in those fields? If you can, then the fields are not required as part…

Hello @nyxanalitica Welcome to the Atlassian community. Do you want to delete your Atlassian Cloud User account - the credentials you use to access Atlassian Cloud products like Jira? If so, follow the guidance here: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ Do you want to cancel a…

Hallo @Frederic Winters , Dies sollte mit den integrierten Automatisierungsregeln möglich sein. Nutzen Sie Jira/JSM Cloud oder Data Center? Automatisierungsregeln können von Jira-Administratoren erstellt werden. Jira-Administratoren können auch Jira-Projektadministratoren die Berechtigung zum Erstellen von Regeln erteilen.…