Trudy P Claspill Community Champion

Hello @James Beal Welcome to the Atlassian community. What is the type of the project/space where the workflow is used? Get that info by clicking on the ... next to the project /spacename in the panel on the left. The type information is at the bottom of the pop-up and will say something like: Software space Team-managed…

The work item share options does not allow entry of email addresses. As per the field name in the dialog you must enter the name of a known Users or a Teams.

Hello @John Alwyn Durairaj Welcome to the Atlassian community. What exactly are you trying to share; a Filter, a Dashboard, a work item? Can you provide the exact steps you are executing so we can try to recreate your issue? Can you provide a screen image of what you are seeing when you have the email address partially…

All the advice I provided was based on your post tags indicating you are using a Standard version. If you are using a free subscription then it is not possible to customize project permissions while in that subscription. For Jira all users granted User access to the application will have the equivalent of Administrator…

Hello @Steve Gilliard Can you post screen images showing your entire rule, please? In the absence of that, while this post is not exactly the same scenario you may find the information provided by @Bill Sheboy to be helpful.…

I don't have an environment were I can test with JPD projects. Based on the documentation: https://support.atlassian.com/jira-product-discovery/docs/manage-your-app-and-space-access/ It appears that a user must have the Contributor or Creator role at the Application level to see the content of a JPD project. With only a…

Hello @Sangwook Han Welcome to the Atlassian community. The option to recover the data will depend on when the subscription was deactivated. There is a grace period after deactivation when the subscription may be reactivated and the data recovered. That grace period can be as short as 15 days or as long as 60 days…

Hello @DongHee Kam It will depend on when the subscription was deactivated. There is a grace period after deactivation when the subscription may be reactivated and the data recovered. That grace period can be as short as 15 days or as long as 60 days depending on your various subscription plans for products on that site.…

Hello @Anthony Asuncion Are you trying to ask a question about performance degradation, or are you trying to contact Atlassian about this issue for your environment? If your users are experiencing performance issue I would first look at Atlassian's Status page to see if there is an active incident.…

Hello @Thomas Jonas Welcome to the Atlassian community. If you want to provide your feedback directly to Atlassian you can use the Feedback option under the Help menu within the Jira application. Posting in the user community is not the most efficient method to ensure Atlassian team members see your feedback.

Hello @Robert Welch Welcome to the Atlassian community. What is your level of knowledge/experience with Jira Service Management? I ask so that I don't rehash information you already know. If you are fairly new to the product you may want to take advantage of the free, on-demand courses available through the Learning link…

Nice article @Rob Hean On the topic of access to Automation Rules, note that is a configurable option at the Jira Application level. I think it is turned on by default, but it could be turned off, or it could be set to allow Space Admins only from certain user groups to have access to Automations.

Hello @Omar Abo Elela Welcome to the Atlassian community. This forum is a user community for discussing questions related to the Jira product from Atlassian. We are not the technical support team for specific instances of the Jira product. We are users of our own instances of the Jira product. It is unclear if you are…

Hello @Noria Almeaili Adding to what the others have said, there is a clarification I want to make about Team Managed projects. Team Managed projects have a project-level Access setting which can be Open, Limited, or Private. All licensed users will be able to at least see the contents of Team Managed projects that have an…

Hello @Ruturaj Bhalekar Welcome to the Atlassian community. This document provides guidance on how to cancel your product subscription: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ If you have questions about a bill you received, you can contact the Billing Support team directly by…

Interesting! That feature doesn't appear to be available in my Free instance. I looked through the entire list of options that displayed and did not see one for getting to a JQL entry viw.

As I wrote earlier: I'm the Team-managed space creator / owner. Actually, you said "Team type: Software development". The pop-up contains 2 pieces of information; Team-managed and Software|Business|Service Space. Both pieces of information are important. And we often see terminology misused, which is why I asked for the…

@Danut M _StonikByte_ While the List view does provide a hierarchical view, you cannot apply a custom JQL to it to get the specified results. The Filter button doesn't support using custom JQL.

Hello @JaredH I suspect that these Jira and Confluence are not installed on the same site. Typically when the products are on the same site the have identical base URLs, as in company.atlassian.net To access Jira versus Confluence on the same site would require appending /jira or /wiki after the base URL. You have provided…

Atlassian doesn't offer a preference setting at the user level for disabling the AI features.

Hello @Kshitij Chaudhari Welcome to the Atlassian community. The answer to your first question is no, that is not a capability available natively. Regarding your query, you are looking for a capability to get a list of child is of Epics derived from the results of another query That is not available natively. It would…

Thanks for the sanity check, @Marc -Devoteam- Even it the customer adds the comment right away, the rule would've still been triggered immediately when the star was clicked. Entering the Comment even seconds later will not enable it to be copied in the rule that was triggered by the change to Satisfaction. I suppose I…

Hello @JaredH Can you provide screen images of what you are seeing on the Pages screen where you are clicking "Try it now", and the error message you get when you click that button? Does the Confluence instance you access have the same base URL as the Jira instance you access?

Adding to this, There are currently unresolved bugs with using the CSV importer (old experience) to connect child issues to an Epic, both when the Epic already exists in Jira and when the CSV file includes the data to create the Epic. I expect that the root cause behind the errors you get when trying to include the Parent…

Hello @Mourad Marzouk Welcome to the Atlassian community. In this post you originally asked about a solution to get the total count of issues matching a JQL query, via API, and you referenced a KB that had a solution but the solution did not appear to work. Did you find a solution to your requirement? If so, can you share…

Hello @Admin Hawk Branco Are you paying for your subscription to the ProductGo app? Have you tried contacting the Billing, Licensing, and Pricing team at Atlassian? You can do that by completing the form at this site: https://www.atlassian.com/company/contact/purchasing-licensing#/ You can reach out to them even when you…

Hello @Jamie Stanczyk Those 5000 item limits you found apply to how many items can be displayed within a Plan and a Board. That limit does not apply to how many items you have in the underlying Space. When Plans and Boards are set up with sources/filters that will pull more than 5000 items then the Plan/Board will be…

For clarity can you find the Project/Space type by clicking on the ... button next to the name in the panel on the left, and get the information from the bottom of the pop-up? You said the user can be made the Assignee of other items in other project/spaces. In what types of project/spaces can they be made the Assignee?…

Hello @ChrisP_SD Given that there is no gear icon next to your avatar in the Confluence app, that indicates you do not have Confluence App Admin access for that Confluence instance. That likely means that you do not have Organization Admin access for the Cloud Organization under which that Confluence subscription exists.…

Hello @Charlie Zeier Welcome to the Atlassian community. Looking at your filter: (type = Story AND Sprint IS NOT EMPTY) ORDER BY assignee DESC This filter does not constrain the Projects/Spaces to be included. When you do not explicitly constrain the spaces (by using criteria for the Project field) the filter will attempt…