Curt Holley Community Champion

If you want it to be able updates (as in, has there been a comment added, a label, description edited etc.) then I would change the focus of the JQL to: "Service Desk Origin" in ("Enterprise Sales Order (SOPS)", "Enterprise Sales Support (SOPS)") and status = "In Progress" and Updated >= -2d Rather than just looking for a…

Depends what you want to be able to do. If you want to be able to go into the schemas and create objects directly, I doubt it is coming anytime soon. But if you want to view, or search for assets from an Assets Object custom field, or create/modify objects via fields in jira that interact with the objects via…

Sure @Amy Chamberlain I've just added my Linkedin account to the social tab of my profile 🙂

While on the "ginger" tip, this Bundaberg Spiced Ginger Beer | A Festive Season Favourite is indeed a seasonal favourite.

Safe to say that not seeing bitbucket is a limitation of the Azure Pipelines for JIRA App

Hi @Amy Chamberlain Atlassian cloud (Jira and Confluence) had been rolled out 6 to 9 months prior to me starting, and starting to build a community of interest as part of my role (so I didn't have to pitch it, it was in my job description). The value add was; * A building up of Atlassian knowledge amongst interested…

I'm not sure I can, to be honest @Osama Abdul Ghafoor I don't have a lot of experience setting these up. But, what do you see when you click on "Troubleshoot your integration for" ? Here is the Bitbucket "How to" Integrate Bitbucket with Jira | Atlassian Support Deployments "How to" Enable deployments | Jira Software Cloud…

And for cloud, this is a simple but affective option https://marketplace.atlassian.com/apps/1222216/flexible-user-license-for-jira-cost-optimizer

@Osama Abdul Ghafoor Try doing it this way (without the need for the plug-in) Enable deployments | Jira Software Cloud | Atlassian Support

Hi @Serge Neuman Welcome to the community. Can you show us what your rule looks like for the Epic copying and any errors or warnings in the audit log of the rule please? As this will assist the community understand where you are at and more precisely, what is going on with your rule. It certainly should be doable. Though I…

Advanced Roadmap User is just a permission level. Probably the most popular one as it allows Create, View and Edit of plans.

Hi @Stephen Cowden Yes, go to Plans/settings/Advanced Roadmaps permissions (If you can't get there, you'll need to discuss with your Jira Admin folk), from there you can configure which groups can do what.

I certainly do not encourage the moving of JSM tickets, especially not back and forth!! I would be looking into how to minimise such movements, as they are asking for trouble/confusion etc. That said, I do know what you mean and Yes! it would be handy to be able to select the request type as part of a move. Suggestions for…

I like it and have done almost the same thing. Only difference, my variable is {{issue.Reporter.emailAddress}} and my If/Else conditions are, If {{email}} (variable name) contains @domain.name Then populate Dept field with appropriate entry. 

When I have done this I had a confluence page where I could hype what was I was planning on chatting about over the coming weeks. Also, encouraged people to leave comments suggesting topics they would like to hear/learn about. that said, I kept it fairly spontaneous and encouraged people to bring along their struggles or…

Hi @lynne.cook Fancy meeting you here. Matt Lane's research below sums it up nicely. You can (as an admin) set some defaults (6), inheritance could affect that and otherwise that is it. Users can't and Assets doesn't save any custom column configuration... unfortunately.

I can do this Voluntary Nystagmus with both eyes at the same time 👁️ 👁️

Not really. Time estimates or story points are about the story/task (whatever) and that is all AR focuses on. It does nice agile metrics, Team/sprint capacity but not individuals. best you can do is see how many hours or story points are loaded against the work they are assigned to and take it from there. Personally, I've…

This is bound to be popular!!! Question @Joseph Is this a takeover and incorporation of this existing app? Canned Responses Pro Templates for Jira | Atlassian Marketplace or Atlassian's from scratch version of that kind of functionality??

Have a read of this and see how you go Solved: How to search all linked issues with issues from s... (atlassian.com)

Thanks for the context @Murali The forms aren't really designed to be passed around prior to creation of the request. But you could break the form down into a "Initial request form" that is filled out at creation (via the Portal), then have any subsequent forms added and filled out by the other parties by adding them as…

Hi @Christopher.Brandel First question; Are all the projects concerned currently in the plan? As the blocked items will only show if they are in scope. Sure, if you click on the dependency badge, it will offer up any outside of plan dependencies, but if you wanna see them on the plan, then all "blocked" linked issues will…

Hi @Melina RAMPERSANDS You can't do this with a "button" as such. Closest solution I can think of would be to create a manual trigger automation rule that creates a Problem ticket and copies over all the relevant info from the Incident you trigger the Automation rule from. The downside to the approach, be it button or…

Hi @Kunal Kumar I agree with @Alex Koxaras -Relational- regarding a subscription filter but also I see another option. You say this is about mandatory fields missing....as in, not populated (I presume??). This implies that the fields are not marked as mandatory in their field scheme. If they were, this scenario could not…

Hi @Murali Welcome to the community! My first question is; Is this process working well currently in Monday? If so, why reinvent the wheel? If not, why use Monday at all now that you have JSM? Beyond that. Why do so many different teams need to fill out a "Client On-boarding process"? Do they just provide answers to a few…

Hi @Allan Vaifale The problem with this approach (to automating time tracking) is, even with business days added in, it is still a 24 hour clock. So if something is "In progress" overnight, then moved to "code review", it will record that it was "worked on" all night. Plus, this approach implies that someone is actively…

If you are using JSM (which I am assuming is the case), then making use of Organisations to group the customers would be a good solution.

Sounds painful. How come such important data points are arriving in PDF and JPG files? If that data ends up in a custom field, ideally you can provide the customer with a mechanism to place directly in those fields.

Hi @Marcus Jones I've used it once (with Jira Software) and it was basic, as you couldn't map to custom fields without manipulating the json manifest file. My question back to you would be, why not move to a solution using the JSM Portal?...removing email completely

Hi @Alice Louisa Gormley Welcome to the community! Not an in-scope field for Advanced Roadmaps. Status Category Changed date (atlassian.com) You would have to go down a path more like Status Changes in Jira (atlassian.com) Though in your case, based around Status category and into a supportable Custom field for AR, not a…