Mark Higgins Community Champion

Yeah, being English, and then arriving in Australia at the age of 4, never seing a real beach, it wasn't until I was 6 or 7, and had lessons at school, that I could swim 50m ;-)

Hi @AB Do you have Assets? We've implemented such a structure using Assets / Automation rules and an updated workflow, hence that's how we solve this type of enhancement. If you have Assets, I can show you what we've done. Regards Mark

Hi @Mandy Hopper I may be off track here, so I apologise up front. If you want to change the 'Request Created' message that is sent to the customer when they create a request? Than can be done in Customer notifications -> Request created -> edit. If that's not what you were asking, my bad. M

Hi Drishti, You can also link the tickets in the automation. When you create the new issue you can set the Linked Issues field, like this: then in the area below where you set the field you can do this: Hope that helps Mark

Hi @Dave That's a weird one, given that its a single person? Just a couple of thinkgs that may help. 1. Are they changing the subject at all when the reply and 2. Are you sure they are replying and not creating a new email, or forwarding the email back? If their signature, is not behaving like others in the organisation,…

Hi @Anabela Abraham Welcome to the community! Just paraphrasing your issue. From the Request Types, when you sleect a request type, you are not seing the field Components in either the list on the right (when you search), or in the request view, or issue view. If the field is not appearing then, go check the Screens to see…

Hi @Alex Kolesov Welcome to the commuinty. You have Jira server, and JSM cloud and you want them to talk to each other? If I'm wrong about this, then I apologise but could you not use the Application Tunnel Cheers Mark

Hi @Stephanie Humphrey Welcome. There is Time Spent and SUm Time spent in the Filter columns. Does that work?

Hi @Mason Bly Welcome to the community. Do you have premium? Reason I ask is that GLintech have created a small app, for Out of Office, that allows you to assign another person, for ticket assignment or approver assignment, should a person be on leave, and its based in Assets. So, it does not ping you, but it does allow…

Hi @Anna Smirnova Welcome to the community. I making assumption here, in that, what I believe you are looking for, is that , if there is only one option for that asset, then the field defaults to that asset. In the custom field area: The last line is a check box to display a default object when this field appears in the…

Hi Gajanan, Welcome to the community. I'm not familar with 'onshore' schedule? Is that a third party app, or are you referring to the OpsGenie / Jsm Schedule? Regards Mark

Hi @William Wilson I failed to mention it, because I wasn't aware of it I'll refrain from assisting you in the future. Mark

Hi @neha jagwani Welcome to the community. A few indicators on which way to go, is a. who is going to look after the admin of the project? Are you okay with the 'team' creating their own stuff, or b. Does your organisation prefer to have standard projects, that use company managed schemas, and workflows, issue types etc.…

Hi Matthew, Does this help? Current User Context and User Membership Queries: Personalized Issue Searches using Jira JQL The “Current User” context can be used with specific fields/custom fields like Reporter, Assignee, Watcher, Voter, and Any User Picker custom field. Example: assignee = currentUser() To get the list of…

Hi Justin, I think you find that the reporter.AccountID, is the Atlassian ID, that everyone gets, and is unique. What you need to do is in Assets, create an additional Attribute of type User, that can contain the Atlassian ID. THen you need a routine that goes to Atlassian and gets the ID and you assign it to the User…

Hi Steve To assign something to the Assignee field, it needs to be the Atlassian ID. So if your row in Assets, can be linked back to the Atlassian ID (which is also stored in Assets) then you can make that lookup. So in Assets User is ot Type User. So you do need to discover the Atlassian ID for that user, and then you can…

HI Radhika, Its not straight forward, and OOTB, I do not believe it is acheivable. We achieve this using Assets, and creating a People schema of the organisation. You do need to link the Atlassian ID to the schema, so that you know that Person X, in your organisation, has an Atlassian ID of Y. YOu can then create a custom…

Hi Clemens, There is a new Feature at the Org level, under Security called Data Manaegment, that allows you to copy a project from one instance to another. We tried it, to see if the workflows came across, and they did, sort of. SOme of the status where renames, but not all of them, and not the ones we expected. If you…

Hi Suzanne, I know its been months since you posted your frustrations, and I've come across the same thing. Seems straight forward, on the surface. but it obviously isn't underneath. I'm guessing, much like customfields, that you call something in one instance, has a different number in the new instance, and I suspect its…

Hi @lapacquah_bryant I'm not sure why your automation is not working, as we would need some more details. However , using AI, JSM built the following rule, which looks to do the work. If an issue is transitioned, then branch on For Parent If there is a Parent, then run the JQL to see if all teh Children are done, and if so…

Okay, so my new favourite hat, is my Rabbitohs hat, that I asked MCB to sign for me, at Teams 24 and he was more than happy too. Oldest, Proudest, Loudest .

Hi Bridget, No it does not, that's my bad. When things don't appear, it nearly always turns out to be permissions. It's late here in Sydney, so I'll come back to you tomorrow, my time. Cheers M

Hi Sudip, Services, are something that your organisation does, if its a Business Service, or an Applicaiton, or an IT Service, such as Network Services, Printer Services. You can set up responders , stakeholders, Approvers to these 'Services'. So, if a Printer goes down, and the Service selected is Printer Services, then…

Welcome Tiffany, Great to have you with us Mark

Hi Suzanne, Ok, I think I'm catching up. You are in the Customers screen, which is the area that shows the list of customers for this project. It's where you can add Organizations, or Add more customers. The Open Requests and Closed Requests, show the requests for those customers. The last row, shows that…

Hi Irene, Welcome to the community. Are you able to share a few screen shots of what you are seeing? I assume no Teams are being displayed? I've been playing around with this on my own site, and when I started, I saw some teams, but not all teams, and the Team I didn't see was NetworkTeam. So I went into Teams, select…

Hi, I'm Mark Higgins, I'm originally from the UK, but came out to Australian with my parents as a 'Ten Pound Pom' and have lived in Sydney ever since (1966). I enjoy red wine, bike riding and walking my furry friends. Cheers M

Hi Bridget, Could it be that your Permission Schemes are different for the projects and in the Assignable User area, you don't have the same roles? Mark

Hi Gene, Are you asking if you can move the sub-task, from one 'issue' to another? If so then you can move the ticket, i.e Change the Parent, by selecting the 3 dots at the top right, next to the share option Hope this helps. Mark

Hi Vishal Welcome to the Community. Product Management takes place in the Administration area. If you do not see Administration at the bottom of the list then you dont have Org admin permissions