Mark Higgins Community Champion

Hi @Danielle David I've had a look at this, and by no means does that mean its definitive. In Notifications, you can add a notification, that is for a specific user. So in my example every time an issue is created, I would receive a notification, if I created it or not (wouldn't that NOT be fun). Then you have Customer…

Hi @Prerana Bhatt Koulmane Sathyanarayana You may have your reasons, but in the User Case you have described, the normal options would be to create the field as a Single Choice Custom Field , with Yes or No options, and default to No. This is for Custom Fields, and you can not do any Regex at that time. However (see below)…

Hi @Chandra Mouli This has turned out to be longer than I started, as I discovered something unexpected while researching my response, in that in Services, its Service Owners, that are set to the Responders, and not the Responders field? I can see that you have added 'Jira Team' as the Service Owners: When the service is…

Hi @Luis Andino Rodriguez Unfortunately No, that's not a function, although I've oftern wondered why? Being an OLD SQL DBA, using select count(*) from table where column = X was always useful. @Walter Buggenhout does make a very good point, in that instead of saying there are X number of items in front of you, you can say…

Hi @Vikrant Yadav Welcome to JSM :-) I just want to paraphrase your questions. You have a custom field, that is a drop down list, and you want to hide an option, in a form. In my example, I have REason for Change and I've linked it to the Jira Field Change Reason The custom field Change reason shows: In your example, there…

hi @Nahuel Logghe I've created a few more tickets in my test system, because I am curious to understand. So, the statement != Request Participants, appears to work for both = Projects and != Projects. Just confirming the consistency of numbers. My Project "IT Operations" has: 5206 issues. Total where Request Participants…

Hi @Evaldas, It could be as a result that automation cache the information at the start, and if you edit something, then you need to refetch the data? https://support.atlassian.com/automation/kb/usage-of-refetch-component/ It doesn't look like you are editing, however may be worth a look. Mark

hi @Nahuel Logghe Just looking to reproduce your issue on my site. So I started with a straight query of 'Request participants" is not EMPTY Then I changed it , so that it does not grab MarkProject. Which worked as expected? It could be other parts of your query around Project and Organisation that is causing the result…

Hi @Michael.S.McGillivry Welcome to the community! I just want to confirm what it is that you are asking. You currently have maintenance windows, that are set up in your change calender, and during those maintenance windows, some of your 'Assets' will go off-line, that triggers an alert. Hence , do you want to communicate…

Hi @Sreenivasulu SLA's are JQL statements that you can modify to suit your requirements. Out of the Box, they are normally set to 'Ticket Category' = "incidents" and then depending on the priority, sets yor SLA for that combination. However, you can change the JQL to suite your requirements. Inthe above example, I have…

"Captain Jack will get you high tonight, and take you to your special island" It's now stuck in my head :-) 

Hi @William Wilson Thanks for your reply We are all good and I understand the frustration when Atlassian roll out something as a 'Beta', and then you find out, its lame, and makes a mess. I should have understood your response and not take it personally. Have a great weekend Regards Mark

Hi @U Naman Jain Welcome to the community. When you say Variable, do you mean its customfield_XXXXX? When you are in the context section of a custom field, look at the web address and the customfield number will be displayed at the end. For eg: My Custom field Device Type Hit the 3 dots at the end of the row, select…

Hi @Megha Mawa If you can not find the reverse, then that would indicate that the workflow currently does not allow you to move from 'In Progress' back to 'Acknowledge' and you will need to update the workflow, or ask the Jira Admin person to do so, for that to happen. In the example below, the Awaiting Implementation…

hi @Lance Waldrop We don't do anything other than move to Emergency Approval status, and set the Approvers as the Emergency Approver group, which then sends them a notification via email for them to approve. We do tend to seperate CAB people from Emergency people, as the Emergency people are normally Heads of IT, or…

welcome @Rishabh Jhawar Great to have another commuity leader!! Mark

Hi @Matthew Rutledge AI'm ny site, Notifications have been moved under the person logged in. Click on Niotifications and there is a section for Alerts: Under Alerts there is a section for Assigned: People could turn that off , and they would not get alerted. However, they would not get alerted if anyone else assigns them…

Hi @Julia R. Have you used the file previously? I guess you can not attach it. When I have received this msg, I think I either delete the mapping and start again, or check the file for empty columns and rows that somehow have appeared in the file. Regards Mark

Hi @Rob Hean Ah, yes, at the moment, Articles are just 'pages', to the best of my knowledge. Cheers Mark

Hi @Julia R. Services is now part of JSM, yes, and 'Operate Correctly', rather its 'Operate with greater functionaility' , but if you don't create Services, and you don't add Services to your Incident and Change, then Service Management project will operate fine, its just that you 'lose' some of the functionality. THis…

Thanks @Waheed Sharif Ok, thanks for coming back so quickly. It's a Software Project, and so is it Jira or Jira Service Management (not that it really matters). It would appear one of the permissions has been updated, but I know you have said , that this didn't occur. So in my software project I can see: Are we talking…

Hi @Rob Hean Welcome to the posting part of the community :-) This is my test 'Help Centre' where you can post 'Topics', but also articles will display if I start typing into the Help Centre Search I'm making an assumption on your question that you have enterwd something into the Search bar, and 'Articles' appear. From the…

Hi @Waheed Sharif / @Folake Abass Welcome to the Community! And welcome to the wonderful world of Jira Permissions, of which there are a few levels. If you know this, then I apologise, its just where I would start. Having Org Admin, allows you to add users / groups / and people to products. However are you also a member of…

Hi Julia, It looks like your Sandbox is ahead of your production environment, in that the 'Services Type' is a relatively new addition to the Services schema. I believe that the he Services Type is apparently used by Compass, and is currently not available to JSM, even though you need to enter it. So, you can not say, list…

Thanks Tim, Your response has made my day. Mark

Hi Tim, Welcome to the community ! Yes, you do need to Lookup the object from Assets. Inside Automation, there is a Lookup Objects command, that will Lookup the object from your schema. Once you have done that, all the attributes for the Object will be available via {{lookupObjects.<Attribute name>}} which you can place…

Hi @Lance Waldrop We have an ECAB group, or 'Emergency Approval' group. The change is raised as an Emergency, and an automation rule, takes the ticket straight to Emergency Approval. One of the ECAB group, are required to Approve the request, which then goes straight to Implementation. I would recommend that a ticket does…

Hi @Mike Lazarus Welcome to the community. I just watched this, https://www.youtube.com/watch?v=ahZ7D5rL47I and yes, it does appear that you need Assist installed. Mark

Hi @Bim Lloyd You appear to have status = Done as the query, which you should replace with something like: "Ticket category" = "Incidents" The SLA would not get past Status = Done, until the ticket was closed, and by then its too late. Most people have a second set for 'Ticket category" = "Service Requests" so that the…