Julie d_Antin _Elements__bsgnak Atlassian Partner

Hi @Renaud Diez , I'm curious to know more about your use case. For what kind of processes are looking to create Confluence pages from Jira cloud issues? Laura

Hi, this is something you could manage with Elements Connect. Elements Connect helps you populate custom field options from data sources. This could be a CSV file HR manages, or other records in a database or tool like Salesforce/Hubspot/etc. You can even fetch data from your Jira database. You could do something like set…

Thanks for the recommendation @Matthias Gaiser _K15t_ @Adam GeorgeIf you want to give the app a try, our 15 minute Getting Started Guide will show you how to create Elements Connect fields that fetch data from the Jira database. If you run into any difficulties setting up your use case, don't hesitate to contact our…

Hi @fayaz jira , If there was a way to do this on Cloud, would you first search among Jira apps, or among Confluence apps? And if it required both a main Jira app and a helper Confluence app to complete your use case, would you expect the helper Confluence app to be public on the Marketplace or hidden since it wouldn't do…

Hi @Maggie Santos Silva , If there was a way to do this on Cloud, would you first search among Jira apps, or among Confluence apps? And if it required both a main Jira app and a helper Confluence app to complete your use case, would you expect the helper Confluence app to be public on the Marketplace or hidden since it…

Hi @Scott Windus To answer your questions, multi-level cascading lists are possible with dependent fields. For the second question, mutli-select are not yet available, but our product manager Elyes is interested in learning more about your use case to help prioritize upcoming features on the roadmap. If you're willing to…

Thanks for the app recommendation @Mikael Sandberg @Scott WindusIf you want to see how to set up the app in Jira Cloud with cascading select lists, check out this demo recording https://youtu.be/Z2rNS0ik46c?t=706

Hi @Yojana , Our app Elements Copy & Sync could help you. Looks like you are on Server, and our app allows copies of issues to be made in other projects, even if users don't have permissions in the project. Check out this tutorial for escalating issues. This video also gives you an idea of how it could work to create an…

Don't use the "Create issue in epic" button, but the big Create button on the top menu. You'll need to add the Epic link, but you can then use the checkbox 'Create another'. If you want to automate the process and maybe copy attachments from the Epic to the tasks or set up field mappings to always make the reporter of the…

Hi @Srikanth M , Could you explain a little bit more what you are trying to do? You already have one Jira connected to Salesforce: what actions are you taking, or how are you using Jira and Salesforce together? Are you looking to do the same thing with the second Jira instance, or set up a different use case?

Hi @dstephens , is there something that's not working with Elements Connect or an extra functionality you need?

@Azfar MasutFor information Exocet is called Elements Copy & Sync now. Check out our documentation if you want to see how Data Panels with Elements Copy & Sync allow you to customize the fields you see from linked issues.

Hi @Jin Sheen Yeoh I work for Elements and our app Elements Connect could work if you transform your spreadsheet into a CSV file. Elements Connect connects to data sources (SQL database, REST API, CSV file.... or even Jira itself) and you can fetch the data you need to display in custom fields. You can create dependent…

@Bart MaatjeYour software developers are on a different Cloud instance? Not a Software project on the same instance as your service desk? Just curious about your use case.

Hi @Ryan Netram The app Elements Copy & Sync might be what you are looking for. It lets you copy, link, and sync issues from one project to another automatically. It has recently been released on Cloud as well, and you can see a demo of how copying and synchronizing issues works on cloud over here:…

Hello @Javier Pérez The app nFeed is now called Elements Connect, and you'll find some help on how to get Elements Connect field display value over on our documentation. If you need help, don't hesitate to reach out to our support team: https://support.elements-apps.com/portal

Thanks for the recommendation @Tansu Akdeniz ! @Fabio MartignagoOn Jira Cloud you can use Elements Connect to populate fields with data from a database (for the moment just PostegreSQL databases, but more datasources will be released soon). On Server/Data Center the app allows you to fetch data from other fields, but…

Hi @Andrew Yoward A simple solution would be to create a transition out of Done/Closed back to an in progress status. If you want to use another automation, there's a sample automation in the Automation Template Library "Re-open issue on customer comment" that seems to meet your needs:…

@Oki__PolarisOffice_do you work for Infraware? If so, you should update your username and profile to identify yourself as a vendor. Thanks!

Hi @Robin_58964 , Your use case is interesting, and Elements Connect could be the solution. We'd love to hear more about what you need if you end up choosing to use Jira Cloud.

Thanks for the recommendation @Brant Schroeder @smacneillIf you want to get an idea of how Elements Copy & Sync adds Jira ticket details to a Confluence page, this post-mortem blog is a good example: https://valiantys.com/en/blog/itsm/postmortems-confluence-copy-and-sync/ I see you're on Cloud however, and this…

Hi @Cornelia Richter are you on Server/DC or Cloud?

PostgreSQL will work with the app Elements Connect like Nic suggested.

Hi @Diogo Malheiro What kind of internal database are you using? For example MySQL or PostgreSQL? Or something else?

Hi @Géraldine Godurowski , what exactly do you need to synchronize? Certain fields, comments, attachments? Do you mean that you have two different instances, and you need to synchronize issues between the different instances? Jira tickets themselves are not stored in an individual's account, so if the current and the…

Glad you found Elements Connect @Hasta la vista ! Creating 3000 entries manually definitely would not have been practical.

Hi @Franziska Wiebels , Could you describe a little bit more the kind of data you have in your select list custom fields? Do you have just a handful of options? Or maybe tens/hundreds? How are you maintaining the options?

Hello @JMP Support that looks a lot like Elements Copy & Sync. You can see a similar example to your screen capture on the documentation: https://doc.elements-apps.com/elements-copy-and-sync/latest/operations

Thanks for the recommendation @John Funk @Ezadin Mahmoud you could store your select list options in a CSV file that can be modified by someone other than the Jira Admin, and then those options would be available in an Elements Connect custom field. That way the admin would just have to configure the field once, and the…

Hi @Piet Pieters and @Enrique Gomez Elements Copy & Sync is available on Cloud now. I know Enrique you were hoping to find a solution with an app, but the copy and synchronization options for comments and attachments were built exactly for your use case. The app does the copying, so you don't have make more users into JSD…