Benjamin_tmh9yg Community Champion

@Avina Al , You can by configuring quick filters on your board to filter out want you don't want to see when doing sprint planning. -Ben

HI @Gilad Shtern , Not aware that this information is even store for retrieval. So, it may not be possible. Is there a particular use case for this? -Ben

Hi @Cesar Sasaki , The xray documentation should point you to the right direction. https://docs.getxray.app/display/XRAYCLOUD/Exporting If there is needed clarification, I suggest contacting Xray support. -Ben

Hola @Natalia Ortega Por favor, ¿podría ser más específico sobre cuál es exactamente la información que desea transmitir? ¿Tienes un ejemplo?

HI @dujas , Do you get a different error with a different schema/table missing after making the change? If you do, I would try to fix each one till all is repaired. -Ben

@NGATDev , I would contact Atlassian Support if you are using the embedded cloud e-mail in your cloud Atlassian service. But first check if the Global outgoing e-mail is disabled. -Ben

Hi @Samir Desai , It should be working since you do see e-mails going for the new users. Are those e-mails happening to just be going to junk/spam folders? Another place to check is to look at your SMTP server if there's any errors. If none, I would contact Atlassian Support. 

HI @Amrit , Possibly try the office connector and see if that could be a solution to your issue: https://confluence.atlassian.com/doc/edit-in-office-using-the-office-connector-170493096.html -Ben

Hi @Jim Stewart , If she will have her own copy, it should be identical in version as yours. Otherwise, there will be issue. It would be better to start entering new backlog items in the new Jira if it's coming soon. Here's a link regarding bringing over projects from one Jira to another:…

Hi @Angie Saenz , If you seeing the linking option, your permission seems correct. There are only two places to enable linking for the system and user. The global linking is turned on and the user has linking permission. Check but both seems like it is configure. If it is, I would recommend contacting Atlassian support.…

Hi @A A Ron Geister _Trundl_ , Not aware of an App. API is probably the way to go for this type of task. 

Hi @Vanessa Marie Delfin , Check your Jira workflow to make sure there isn't e-mails or notification being sent from there as well. E-mails can be sent by post-functions in your workflow. -Ben

Hi @mathias.friederich , You welcome. I would suggest contacting Atlassian support to get a definitive answer on the DB table fields if one is not found here. Contact link is below: https://support.atlassian.com/contact/#/

Hi @Gustavo Cardoso Ferreira , It is not configurable. It is exported as it is. Any conversion will need to be done on the excel side. -Ben

HI @Lana Hamer , If you have went through the same above. Then would suggest to contact Atlassian Support. Here's the support contact. You should be able to raise a ticket here: https://support.atlassian.com/contact/#/ -Ben

Hi @Sonya Stoyanova , There was a similar post in this regards. Perhaps this is the same situation you are running into. https://community.atlassian.com/t5/Jira-Service-Management/Private-email-address/qaq-p/1577145 -Ben

Hi @knecon Admin , Usually, it is pretty straight forward when you are installing on top of an existing Jira. IF you are not getting any clues or information from the log, I Would suggest to open a ticket with Atlassian support to get that sorted. Thanks, Ben

HI @Douglas Oliveira , Suggest to put some example or sample report you are looking for, this may draw additional support from the community knowing further details in that exactly you are looking for. Usually, Jira work management is the application to use for the finance side of things:…

Hi @Greg Brown , That is not something that can be done in the UI. In order to change the error messages, it maybe done in the back end but that is probably not supported and would get wipe out during upgrades. May want to open up an Atlassian support ticket in this regards. Correct, it will only show up in the create and…

@Ngai Chee Weng - There's not a whole lot of differences. You pick the one closest to what you are doing and then update it align with your company guidelines. -Ben

HI @Dennis Reda , What it looks like in the screen shot is that you are running 3 parallel sprints. If you want it to all show as one aggregated total...then all the teams must work off the same sprint. Basically, on your board you should create iteration 9. Then on the other 3 boards, each of them should only show tickets…

HI @Joel Young , Check this documentation. Make sure you have the right permissions set to do so. https://support.atlassian.com/jira-software-cloud/docs/create-a-board/ Hope this helps. Thanks, Ben

HI @mathias.friederich , In cloud, e-mails are used as the user name. If the users is the same and the e-mail is different, then the cloud will treat it as a different user. Should make sure that all e-mails are unique and all users have e-mails. User can exist is as many groups as configured. All the groups will be added…

Hi @Hung Giang , I haven't seen any add-ons for integration. You may want to look into getting customize work done. However, it is much more flexible on with an on-prem version of Jira Service Management because you can create an add-on or tools on the backend side. Thanks, Ben

Hi @Jim Delproposto , This link should guide you in a similar direction. Basically, you need to put a query for any equipment date that is showing 6 months or older . https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Automation-on-attribute-date-Insight-Cloud/qaq-p/1787640 Hope this helps. -Ben

Hi @Gustavo Cardoso Ferreira , Not quite sure but the hour format is by default for me when I download as an excel straight from my filter in Jira. I'm using Microsoft excel for Mac version 16. Thanks, Ben

HI @Jennifer D. Smith , Since you are on a premium plan, I would open a ticket with Atlassian support see if they can pull it for you and place it on an FTP server or attach it to your raise ticket for you to download from your remote server. Thanks, Ben

The article is for confluence server. The confluence cloud already comes with a built in SMTP server, so I haven't come across a need for connecting to an external SMTP server. -Ben

Hi @Ngai Chee Weng Here's a link to find out information on the bug tracking template. https://www.atlassian.com/software/jira/templates/bug-tracking Hope this helps. Thanks, Ben

HI @Ngai Chee Weng , It shouldn't be there unless the field is place there in the create screen. Just need to remove it from the create screen for the issue type in your project. Thanks, Ben