Benjamin_tmh9yg Community Champion

Hi , I have done several of these integration for cloud instances and I haven't heard of anything reported like this. It has been a set it and forget it situation. My usual first thought is to reset the integration which you have done...so, that's a good start. The next step is to check if Github has logs that you can…

Hi @Ragami Jerez , Welcome to the Atlassian community! Please could you provide details about this environment. In the title you mention MERA environment and in the description, you mention META? What is this environment you are referring to? Also, could you provide more details like: Are you seeing the selection? Are you…

Hi @Mandi Ellefson , Welcome to the Atlassian Community. Sorry to hear about your videos. I have not had any videos purge from my video library. Although, my videos were created when It was part of Atlassian. Don't see a reason why you should have your videos be missing when it your video files. I'll raise a support…

Hi @KC Wong , Correct. SLA are not intended for cross-project. Each JSM project is treated separately like for each customer. Each customer you would have an agreed SLA with. That's why concept of going across doesn't add up since that would be like sharing SLA contracts across clients/ customers. You may find some options…

Hi @Chau Tran Might be simpler to use enrich connectors to do the job. There some in the market place that are doing similar things. I would start with the Atlassian marketplace. Here's one pulled from the marketplace for example:…

Hi @Billy Pelser , There is probably some pattern in the email summary that causing this. Is the customer using the same exact summary for all request? And when you observe that all work request are in the same ticket, does that mean that information is all in the description or are the other request added to the comments…

Hi Ramu, Sharepoint is a a place to manage files online. Are you referring to like an excel document? If not, what is the file format? Depending on the format, there maybe market place tools you can use. otherwise, if supported on Jira, you can use CSV importer. See below:…

HI @Jericho Sison , Let's separate you and the user. The user you added to an existing space with a new role.... is that user able to see that existing space and what is that space? is it a team managed space or a service management space. What is the expectation you wanted with your user and what is the expectation for…

HI @Joanna Pietruszka , The short answer is Yes. As best practice, try to narrow down the list as short as possible for end user ease of use. A similar post was asking in a similar regard. This should get you going in the right direction. Essentially, you can link assets to fields, so the field can pull up the list of…

Hi @Mitchell Moses , Welcome to the community! Haven't encounter this issue. Using the desktop version for reference. There isn't a setting that I have seen where accelerate the playback speed at various part of a loom video. You may want to reach out to loom support. Here' how to reach out:…

Hi @Shirley Robinson , Welcome to the community! What do you mean by migration? If you mean moving from one workspace to another, there should not be a need to update the links. Here's what to expect if you are moving from one workspace to another:…

Hi @Hai Le , Welcome. The domains are shifting to Atlassian.net. So likely, once your OPsgenie instance is destroyed, it's all atlassian.net from there. The opsgenie.net domain will retire sometime in 2027 that was the last announcement. Thanks, Ben

Hi @Tariq Rana Sona , As other have mention is to check the log for additional clues. For the time being are you able to reverse the steps of your clean up activity, so you can get the system back up for the time being. If any system mandatory files were cleaned up, there will definitely be issues if those don't get…

Hi @Yasmine Shammas , Welcome to the community. As @Ajay _view26_ mentioned Business + AI and above. plans has auto title feature. Here's the feature comparison across all look plans below: https://www.atlassian.com/software/loom/pricing This will help choose the right plan for you and what other features you maybe looking…

HI @laura_white Welcome. There was another post where a community member encounter similar symptoms. See posts: https://community.atlassian.com/forums/Confluence-questions/Scaling-recently-changed-when-exporting-to-PDF/qaq-p/3087976 It looks like it may have been fix recently. Here's the documentation on ways to customize…

Another Great intro Course. Keep it coming!

Great intro Course to Jira and also helpful to onboard new users. Wish I had these opportunities when I first started. 

Hi @chris sieverts , The audit log is mainly to keep track of specific events that has happen on the system from the end user side. For the internal issues with Atlassian Cloud, you 'll find it on the status page: https://status.atlassian.com/ Today, you can see there has been an incident on Jira and JSM. I usually check…

Hi @Gregg Switzer , Great Suggestions. Would be great to change the AI tone as well and communicate via voice like with Google, Siri, and Alexa, etc. I don't see any of those items in the roadmap. Here's the current roadmap shared by Atlassian: https://www.atlassian.com/roadmap/cloud?selectedProduct=loom

Hi @David Landeros , Yes, it would be managed by admins vs anyone can managed the team membership. Here's the link to the documentation: https://support.atlassian.com/platform-experiences/docs/what-is-an-atlassian-team/ -Ben

Hi @Khira Niemeier , As far as I'm aware of, this field only works for Epics. I even checked on my system and it's still only for Epics. You can use card colors through board settings if that helps or use issue types icon to distinguish between issue types. -Ben

Hi @Michelle Kirk , Out of the box dashboards can help with #1. I'm not sure there's a one tool that handles all these. You might want to check EzBI and rich filters. They provide enhance capabilities to provide more detail reporting in those areas. Here's a list on the marketplace.…

HI @ckopanon , If you are restricting the customer facing end-users from the portal, you can hide the field and pre-set the values you want when they submit the ticket. If you are using the field filtering, its use just to filter down the approver user list vs restricting who can add approvers. -Ben

Hi @Abilash , @Piotr Smialek provided a great solution. The only thing I would add is to have an action to comment in the ticket to remind the user that there's 48hrs left before the due date and to please follow up. Once you @at mention the assignee, they will also get an notification as well. This help to put a note in…

HI @c_a , Sorry to hear that. I've notice another post with some issue spinning up a Jira instance. Do you have screen shots or steps you went through to create the instance. I have create them many times in the past and had no issue. I'll also request the Atlassian team incase it maybe a wider spread issue. For now, any…

Hi @rene hernandez , Welcome! Other than using Test Set. The other way is manually editing them and copy and paste the seps into the main one you want to use. You maybe able to export out and make easier edits and paste them back in. Suggest to raise a ticket with support. Usually, they respond promptly and they may have a…

HI @Tiago Ramirez , I'm sure you'll be in good hands with Atlassian support to help address your issue. For context, what browser are you using to view your library? Have you tried using a private or incognito browser to see if you still see the issue. I find that sometimes I run into weird quirks, chrome private browser…

HI @Abhisek , You can use the was operator to look for issues that was assign to the developer. JQL = assignee WAS "john.doe"<br><br>then you can add the particular release or sprint in the JQL to narrow down your search.<br><br>Ideally, the task should be by one assignee. Now, you can use Teams in cloud. Especially, this…

HI @Stéphane Pin , Welcome to the community. I haven't came across a specific connector with JSM. Most of the connectors are between Sugar and Jira. Also, there's not a whole lot of connectors for Sugar. Here's the only one on the Atlassian marketplace that's marketed specifically for Sugar.…

Hi @Dea Dressel , Welcome. It isn't possible through usual means. Only Org admins can make another user an org admin. Raising a request to Atlassian Team to see if there's any done through the support side. -Ben