Benjamin_tmh9yg Community Champion

Hi @Sarah Evans , Hope this articles helps to explain what counts as storage: https://community.atlassian.com/t5/Jira-Software-questions/Cloud-Storage-Space/qaq-p/1582913 The storage is actually based on attachments. Thanks, Ben

Hi @Evert Morren , Are you able to copy and paste the summary and body text into another e-mail to send out to Jira? If you can, that will help parse the body into the description field of the ticket. Thanks, Ben

Hi @Shelley Holmes , I thought you were referring to Jira since this was posted with a tag of Jira-Cloud. It is best to post your Trello question under the Trello Product Group. Just incase the community ask similar questions like yours, they will be able to find it under the right product. Plus, there will be more Trello…

@Max Black , Not clear what plugins you having issues with. I do recommend to contact Atlassian support if the plugins can't be install for whatever reason. If it's specific plugin, would recommend contacting the plugin vendor support. Thanks, Ben

Hi @Evert Morren , I find that if you have a bunch of html and images. It makes it difficult to parse. It's better if the e-mail can be sent in plain text. Makes it easier and likely to parse the body. Thanks, Ben

Hi @Shelley Holmes You could possibly do this if your client is user on your instance. You just give them view access to the board filter and only browse project permission to your project. or you can just copy the board for them and just add their account permission to the board. Thanks, Ben

You can make it part of the Jira screen by adding the reporter field on create screen. See if that helps with the problem you are trying to solve. Thanks, Ben

That's strange. Recommend retracing all your steps you did for the upgrade. Make sure nothing was accidentally miss. Keep in mind that when you upgrade, customize files do not get carried over. If still have issue, would suggest contact Atlassian Support. thanks, Ben

Hi @Jemima James JSU and JMWE can't do this. The reason is because of how those add-ons are trigger. They triggered something when a transition occurs. The requirement you have is do something to trigger a transition which is the opposite. For example, those add-ons do some like when you transition from open and…

Hi @m.cecere , Did you follow the 2nd bullet point as well? If you still seeing issue after the restart, then would suggest to contact Atlassian Support. Thanks, Ben

Thanks @Jason Newman . The ticket you are looking at is not the same one in your list. The one on your list is actually the sub-task which is PDWF-39. Add a column to your issue list called "key" and you will see this visually. -Ben

Hi @Jemima James , 1. You will need to automate this. You need some sort automation add-on to achieve this. 2. It means a screen pop-up will occur when at a transition point. For example, when a ticket is transition goes from open to close, you may want a pop-up screen having a user fill out the reason for closing. -Ben 

Hi @Melanie Frasier , Changing the Project name in Jira should not have an issue. The project key is the main thing to make sure to leave unchanged. You may have some items in your bitbucket that is tied to issue keys for Jira updates Thanks, Ben 

Hi @m.cecere , I'm assuming that when you mean it doesn't work, you mean that your apps are not populating on the page. Try these following steps: * Clear your cache and see if you still have the same issue. * Clear your plugin cache - clear confluence plugin cache Thanks, Ben

HI @Alberto Salvante , should show up if the the SLA was created in the same project as the automation. Try logging into later and see if you observe the same issue. Maybe worth contacting Atlassian Support if the SLA is still not populating Thanks, Ben

Hi @Carolina Chavarro , This document should point you to the right direction: https://confluence.atlassian.com/servicemanagementserver/working-with-major-incidents-1018775537.html Thanks, Ben

Hi @Filipe Lourenço , I haven't seen this option can be left blank as the design is to logged who report it whether its the end-user or the one who reports on their behalf. Here's an article to allow change of reporter, if it needs to be change later:…

HI @Jason Newman , This is the correct behavior. None means there is no labels on the ticket. If the report doesn't want to include does ones. The JQL should be modified to "labels is not empty" Thanks, Ben

Hi @Zain Farooq , Here's some postings of similar on similar topics: https://community.atlassian.com/t5/Confluence-questions/How-can-I-sync-two-Confluence-instances-in-both-directions/qaq-p/608359 https://community.atlassian.com/t5/Confluence-questions/Synchronizing-two-Confluence-Instances/qaq-p/713034 You maybe want to…

@Eugen G. , check the request type field in the ticket. Is it actually empty? When part I initiated, what request type was actually created? -Ben

@David Ulvaer , Would suggest to contact Atlassian support to get that resolved. Here's the link: https://support.atlassian.com/contact/#/ Hope this helps. Thanks, Ben

HI @Jira User , There isn't a straight forward way. It's either through coding or possibly add-ons. Here's some posting of similar ask: https://community.atlassian.com/t5/Jira-questions/JIRA-Hide-Top-Bar-Navigation-Menu-buttons-based-on-Groups/qaq-p/1147528…

HI @Lydia Rogers , First, you will need admin access if this is a company managed project. This level of permission will allow you the ability to edit and create new workflows. To transfer tickets across, you will need bulk permission. This permission will allow you to bulk move your set of tickets across projects. Based…

Hi @Heather Jewell This is out of the box. The command should like this: assignee in membersOf("Feature QA") There's an "s" in members and you need to put the group in double quotes. Hope that works out for you!

Hi @Eugen G. , I'm assuming the part 2 transition did go through? What is the difference between part 1 and part 2 request type verification? Also, was any additional information from the audit log for that rule. Thanks, Ben

Hi Howard, If you are stuck on the plugins, you may want to clear the plugin cache in case there is some corruption or issue. Since there are no details in the steps in the upgrade, it may be difficult to tell what could have introduce this issue. However, do try clearing the cache. I don't remember where the Jira article…

Hi @Zain Farooq , I'm recalling that this can be done as long you are able to get the full page along with the macros. If you are just getting base page html, it will not be enough as you can be missing other contact from macros besides code-blocks. Thanks, Ben

Hi @Manoj Siriguppa (Consultant) , You would need to be on Confluence Premium in order to have teams calendar. https://www.atlassian.com/licensing/team-calendars Thanks, Ben

Hi @Anagha Devi , It really depends on the agreed upon process or methodology with the developers. Are you working in agile or waterfall? Also, what tools management tools are you using? 1. It is possible to have as many boards as you would like on a project? However, working together on a different board may be as helpful…

Hi @arghs , Have configure sometime back without an issue by following this instruction. https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-github/ Make sure the right access on Github and the network is open up accordingly based on the documentation. Thanks, Ben