Benjamin_tmh9yg Community Champion

Hi @Sama Mohamed , You have several options like through cloud automation to remind user through e-mail or setting a validator on the workflow. However, I would recommend sending notification through e-mail rather than place in it in the workflow as it can become cumbersome to update many workflows. Here's some high-level…

HI @Santhosh Reddy Gaggenapally , I haven't encounter this issue on Xray. May want to try to update the add-on and see that may solve your issue. If not, you may want to submit a support request with the Xray vendor. They are usually prompt on their response:…

Just watch the move "Hustle" on Netflix. The character that Adam Sandler plays a character who sees so much potential in this basket player he finds that he invest almost everything he has into coaching him. The 1st lesson here a coach who can believe in you more than you can believe in yourself. The 2nd lesson is being…

HI @Andy Lyakhov , Fields that you want to display must be in configure in the screen scheme in order for the user to view it and edit it. -Ben

HI @Sriram Pallapothu , Archiving a custom field is not an option in Jira. https://jira.atlassian.com/browse/JRASERVER-16184 You can either delete the custom field or remove them from the screen schemes. Removing them from the screen schemes will mostly prevent user from using the field. -Ben

HI @Leona , If this is like SQL, you should be able to escape it. In this case, you maybe about to run single routes around the apostrophe. -Ben

Hi @sophie.jim , Service Desk notification is not done through the notification scheme. You would need to go to customer notifications to configure the service desk notifications. Request participants can only receive e-mail for created issues if they were add from the creation of the ticket. Here's a documentation link…

HI @Eteruza Medas , Here's the documentation about links in Confluence. https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/ Should be able to edit page and just highlight and hit the delete button on your keyboard to move the macro. -Ben

Welcome to the community @Allison McIlmoyl !

There's add on in Jira Cloud that can help with automating the parsing. For example, JEMH. Just to take a step back. Doesn't the e-mail handler for the service desk already handle this. When an e-mail is sent to the service desk e-mail, it should parse the sender e-mail as the reporter as long as you have turn on public…

Hi @Marina_Zavalishina , What pages are you referring to in Jira? Usually pages and spaces are in reference to confluence. I'm not aware if there's a way to find all the actions that happen for a user in the DB. However, you can find some information form the audit log of what the user has done and to search the userid in…

HI @brobu , You shouldn't have to create a new login. If you did, that means that new login with your company e-mail has no access to the site as you didn't see the cloud site. Whatever credentials you use to login through your PC should have been the same for the app. You can switch the site or add a site by going to your…

HI @Jacques Dussault , Looks like something new. I haven't notice this before. I would raise a ticket regardless if its a bug or new feature. As long it affects and impacts you and your teams way of work, then it should be something to raise. https://support.atlassian.com/contact/ -Ben

HI @Marina_Zavalishina , What kind of deletion was this Jira user doing that you want to track? I'm not sure if you can get that info from the DB. However, there is an audit log in Jira if you need to track certain object deletion. -Ben

Hi @Romel , There's a couple of things to check here: * Is the Group added to your project? If no, add the group to your project roles. * Make you clear your cache. -Ben

@Sergio Kubota , The URL doesn't look right. The obvious part is the = sign and the cloud usually use something like atlassian.net and not atlassian.com. Also, the URL is usually prepend with your organization name. -Ben

HI @Christelle SIMON That is not an option for a custom field. You can do something like this to text in a description. -Ben

@Oleksii Dziapko , I see it sometimes. Just need to time it right to see it. Usually, it won't show up right away until certain services starts up. When I do actually check back, I would see the login dashboard come up. If this is impacting your service from starting up entirely, would check the logs to investigate why.…

HI @brobu, You just download the App from your particular mobile app platform store. I download mine from Apple store. All I do is enter the Jira cloud URL, and then user name and password. Then I am able to access all my projects as I would on a desktop. -Ben 

Hi Ashley, The clone option would be the way if you want to copy a ticket. If you want to remove the clone prefix all together, you can follow the post: https://community.atlassian.com/t5/Jira-Core-Server-questions/How-can-I-disable-clone-sub-task-prefix/qaq-p/70118 If you want like clone templates or other customization…

Welcome to the community @Carlos Navarro ! You may want to head to the jobs and careers section to post what you are looking for and why. There's a lot you can learn by being just part of this community as there are lots of information and solutions that are shared here. If you in heading towards software development, I'm…

Hi @Robert W_ Olsen , Perhaps to check back on the user mapping to see something was missed since what's mentions is missing require attribute in username. If no issues there, I would recommend opening a support ticket with Atlassian to investigate further: https://support.atlassian.com/contact/#/ -Ben 

HI @Evelyn Milessi , You welcome. I didn't see any ticket that requested for both. There was another ticket wanted full name which is similar to having the display name. -Ben

HI @Myckland Matthew , Here's the documentation to get you pointed in the direction. In your case, you may need to create two forms, one in each language. https://support.atlassian.com/jira-service-management-cloud/docs/provide-help-in-multiple-languages/ Depending on the language setting on the end-user browser, the form…

HI @Brett Park , HEre's a similar post asking the same question: https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-lookup-a-customer-accountId-to-automatically-add-them/qaq-p/1064421 You will need to use Jira Cloud API to retrieve the info you are looking for.…

HI @Evelyn Milessi , This is the design in Jira currently. The username is exported vs the display name. There's a ticket file for this request https://jira.atlassian.com/browse/JRASERVER-69584 -Ben

Hi Francis, You probably could bridge the container. For example, if your packets are going out to the internet, it needs a way route back to a public interface and down to your private interface. I'm not sure this would be the right forum since this is related to networking vs Confluence. You may want to check the DANOS…

HI @Adolfo satdp , This post should help you with what you are trying to achieve with copy from field value to another field. https://community.atlassian.com/t5/Jira-questions/Copy-value-of-one-custom-field-into-another-using-a-post/qaq-p/1126080 I would evaluate the entire use case. Like what happens if there's a…

Welcome to the community @Klaus Eisler !

Hi @chrsme , Based on documentation, it looks like the variable is there for confluence cloud. Follow this documentation, to build out your test template: https://support.atlassian.com/confluence-cloud/docs/create-a-template/ -Ben