Benjamin_tmh9yg Community Champion

HI @Christopher Clark , I believe it's the same thing as long it is an XML file. Keep in mind, if you have something on the cloud already, it will wipe out everything and replace it with the data from this file. This also includes users. It is just the same thing if you restore this back up on your server. -Ben

Hi @Bastian Stehmann , You may want to ingest the DB into ELK or something open source alike. However, you need to model and build your monitoring dashboards on what you are looking for in the data. It may better to pay if you there's something out there that already has put in the effort in doing this. If you are looking…

Hi @brendan grainger , You welcome. Epics is design as a larger story which should be done at some point, otherwise, there will be a huge list. Each grouping is meant to be used in a certain way just like version. Eventually, at some point a version will be release and can be close out. Otherwise, the same thing happens…

@Bill Hoffman , you need to update your Database and Table collation on Mysql. If you go to the troubleshoot and support page, it will have a link to direct you on how to fix it. It should be straight forward but you need to stop the jira server in order to make this change. Also, it should be done on a test server first…

Hi @Christopher Clark , If depends what the data is. If it's a site export, then you should have an empty cloud site for this....otherwise it will wipe out your site. If it just a CSV file, you can just import the data into a project on cloud. -Ben

Hi Lynn, As far as I know, this is no possible out of the box. The design is that the child task are the sub-task. All other tasks are actually links to the stories. You could have Epics and based the swim lanes off of Epics where it will show all the task and stories belonging to that Epic. Thanks, Ben

Hi @Davor Fisher , I have not found a possible solution for this because its a different URL. Unless, there's some kind of old URL to new URL mapping, it will be difficult to do this programmatically.. -Ben 

HI @brendan grainger , The short answer is no. Labels are not recommended because its freeform and can cause lots of confusion. You may end up with the lots of similar labels meaning the same thing. For example: sys, system, Systems, systems, SYSTEMS.... However, if you want to quick filter base on a particular attribute,…

@Bastian Stehmann , It depends what you are monitoring. If you are monitoring logs and if you have splunk, you can forward logs. If you are monitoring the system stats, you can just use an open source monitoring system. If you are on AWS or Azure, you can use the built-in monitoring tools. Thanks, Ben

@Geethanjali S J , Fix versions are editable. However, versions can't be set to default. Thanks, Ben

Hi @Ulta Tools Admin , When you expand the sections, the tool explains what you need to do. For example, invalid e-mail address...it will list out the e-mail address to correct and you must go to the user profile and update the email address accordingly. -Ben

Hi @Craig Muller _AP_ , You are on Server or DC. Cloud version is usually not apparent to the user because the cloud is continuously being update with fix and features. It is probably disabled on the backend. Follow the article to enabled it:…

Hi @Shharrnam , There's similar thread going on for this question. Please see link below: https://community.atlassian.com/t5/Jira-questions/Anyone-else-getting-this-HTTP-Status-429-Too-many-requests/qaq-p/881400 -Ben

HI @Julie Reviglio , You can do this but this is not how the boards are usually used. However, the boards are flexible in order to accomplish this. It means the boards that are created would not necessary be tied to projects, otherwise account department project can't see the sales department project. See posting to steer…

@Ulta Tools Admin , There should be a stop or cancel button if you are talking about using JCMA for a cloud migration. If it's too late to cancel, let it through and clean up the destination and run the migration again. -Ben

HI @Chris T , No. You need those procedures in there. You might want to check with Atlassian support to see if they can get you the exact insert statements for those unless someone else here has the procedures on handy. -Ben

HI @Derek Humes , You may want to check the Jira automation for the notification and make sure notifier was not set to your supervisor but to jira automation user or a generic user on the system. Thanks, Ben

Hi @Jason Liu , Do you see logs produce on the server back end? In script runner, you can actually view the logs via the built-in scripts. Thanks, Ben

HI @Cortes Woody , If you want to import Jira tickets into your project, see below link to documentation: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ -Ben

HI @Deepak , SQL may not be straight forward as you will probably need to join a number of tables. However, you can access this information in the UI. Read this post: https://community.atlassian.com/t5/Jira-Service-Management/Filter-Owner/qaq-p/1921296 Thanks, Ben

Hi @Harold de Bell , Even the plugin is uninstall, the data may remain. One easy way is to just delete all those custom fields and then export the project. Thanks, Ben

Hi @William McCoy , Maybe worth a try to toggle the batch e-mail feature. https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html Also, this post is similar to your issue that can possibly help:…

HI @Sangeeta , It's looks like the action field column is not there or not mapped. Please see documentation to make sure the map the action field. https://docs.getxray.app/display/XRAYCLOUD/Importing+Tests+using+Test+Case+Importer#ImportingTestsusingTestCaseImporter-CSVImporting Thanks, Ben

You can only tell if you look back across your e-mails accounts to see if there's any Atlassian emails about setting up Jira cloud site. Does your Atlassian ID have access to sites other than this one? If you do, make sure you pick the correct site. That's the only other thing I can think of. 

HI @Tony Rice , Is is possible. You need to modify the issue type that the request type is mapped to. Add the custom field on the screen. Then edit the request type to include that field. custom fields are not permission base unless you have an add-on. You can go as granular what issue can be seen by whom. Thanks, Ben 

Hi @Keith Hutchinson , Do you need port 8080? If not, I would remove that configuration from server.xml. Then the only way to access is 8443. If you need to redirect it, you can follow this post. It is similar situation you are facing. https://community.atlassian.com/t5/Jira-questions/Jira-ports-redirecting/qaq-p/652560…

Hi @Dylan Robinson , Is it possible you may have 2 accounts? One on a different e-mail? Is there someone else who is admin on the site who can correct this incase somehow you permission was change? If the answer is no to both, you may want to contact Atlassian Support to get that fix.…

You welcome. Hopefully you find your answer there. Here's something that might help you along the way. You may just copy a board you have and just transfer it to your client: https://support.atlassian.com/trello/docs/how-to-transfer-boards-to-a-new-account/

HI @Stephanie Skantze , Since you have site-admin privileges, you have the ability to do all that you are asking. For limiting access, it will be based on what you want to limit. If you just want the users to just to view issues only, you can just place them in roles with just browse issue permission. Would not recommend…

HI @Claire Boissiere , That shouldn't happen. Is it just the preview of it? or it happens also when downloading the image? May want to contact Atlassian Support to look into if your files are actually getting modified. https://support.atlassian.com/contact/#/ Thanks, Ben