Benjamin_tmh9yg Community Champion

Hi @Sridhar Gandla , I have passed this exam personally. Here's some tips in approaching the exam. * Download the study guide. I find the list pretty comprehensive on what needs to be studied upon to pass. * Make sure to have an environment to practice on. Preferably one that doesn't have add-ons. * Focus on the high…

Welcome to the community!

Hi @David Calabrese , Currently, user can see the link issues statuses on the Epic. Also, if you are using a scrum board, there is an Epic progress bar and the number of issues completed and outstanding. Is there something outside of this? Thanks, Ben

There's only that one difference. Those with the default access are added as default to those groups once a user gets invite to use the products on the site. For example, if you invite a user to access the confluence app on your site, they will be added to the confluence-user group to gain access to the site. Groups that…

Hi @Peter Thorpe , The default access group is basically the group that a user will added to by default for access to whichever product it has access to. If you look at the default access groups, each one is tied to a specific Atlassian product. Here's a documentation on it:…

@BrianC , Looks like there could be some larger here. I was testing my site to see if I could reproduce your issue but I'm able to add user and groups to a space permission without issue. I was able to find a selection. I'm not aware of any particular setting that would prevent that. May want to raise a ticket with…

Hi @Blair , It seems you are able to link the knowledge base space to the JIra Service Project. If you were able to do that, you should be able to limit which the users which can access the portal and updating the settings to set which customers can access the portal. By doing this, you can limit which set members can…

Hi @Ubaid Eusuf Zai , You don't need 2 years of experience but it would help. As someone who has pass the ACP-420, I can tell you that the test focus primarily on features that been there and hasn't been much change around it. So, even the course is still relevant for the exam as long as you understood the concept. Like…

When going through the sample question, make sure to fully understand the ones where you failed. Focus on the highly weighted areas of the exam and master them through practice. Videos can help when you don't understand something through practice but watching video alone does not help. That's from my own experience.…

HI @Charles Focant , got it. Looked at @Alex Bourdeau suggestion. Worth checking out to see if the workaround resolve your issue. It would require having admin access to the OS side to make the change. -Ben

Welcome. On this page, it list the courses that would be helpful for the exam: https://university.atlassian.com/student/activity/890656-acp-420-managing-jira-service-projects-for-cloud Each of the courses cover the main areas of JSM. Of course, it needs to be supplemented with hands-on practice. -Ben

Hi Charles, Thanks for the update. # of Agents are tied to the JSM product. For confluence, is determine by the number of users tier. If you are on paid standard license for confluence server, you should be able to get support from Atlassian. Here's the support link: https://support.atlassian.com/contact/#/ -Ben

The concepts are the same if not similar. The courses are the ones you find on the Atlassian University page. There are also YouTube videos that cover areas of this topic. I find it better helpful to sign up for an instance and practice over and over again to get familiarity with the features. Often times, you'll end up…

It means it is something else. Do you have the same issue using another browser or if someone else tries to login? This can help with isolating the issue for support Look at the end of the page on a link to raise a support request. Thanks, Ben

Welcome to the Community @Naveen Chandra Chinthala !

Hi @Tomasz Bis I don't think it is something that can be check as the encoding is hard set and can't be change. For on-prem version, it uses primarily UTF-8. It may follow similar encoding. In any case, can submit a ticket to Atlassian to confirm this on the cloud backend. -Ben

Hi Lena, It may have something to do with the role or group as you've mention. You may want to check the global permission browse user and see they are assign to that permission. -Ben

HI @Emily Rodgman Here's post to help guide in that direction: https://community.atlassian.com/t5/Jira-Software-articles/How-to-Find-Unused-Custom-Fields-in-Jira-Cloud-Using-REST-API-in/ba-p/1862039 Hope this helps. -Ben

Hi @matthew_bache , Unfortunately, There isn't a JQL for this natively. A ticket is raised for this: https://jira.atlassian.com/browse/JRACLOUD-10692 The status is showing gathering interest. Thanks, Ben

Hi Kevin, This can be done with permission schemes natively by assigning role/groups/users to the browse permission. Is there a particular functionality you are looking for beyond limiting access to a project. -Ben

@Avinash.E , Usually, this can happen with instances on Confluence on-prem. See post below: https://community.atlassian.com/t5/Confluence-questions/Word-and-PPT-docs-showing-text-as-quot-garbled-symbols-quot-in/qaq-p/735581 This is due to the core OS fonts not being installed. Since this is on cloud, you may want to submit…

Hi @Candy Tricia Khohliwe , This is not possible at the moment. You can remove the users from the group and then delete the group. Then add the group with the name you want. Currently, there is a ticket raised for renaming group name. ID-6677 -Ben

Hi @SHEHZADALI ISMAILY , Something like this: status = close and status was in ("In Progress") For example, this filters all issues that is in status close that was in status "In Progress". There is caveat is that it may not exactly show the last status depending on how the user traverse through the work flow. The add-ons…

Hi @Harish Sreerangaiah , There isn't a way to do this natively. So, far there is only an add for on-prem Jira which is the one below: https://marketplace.atlassian.com/apps/1217625/dashboard-folders-for-jira?tab=overview&hosting=datacenter -Ben 

@Marc-André Momm , With that error, it could be various things. Do you have any errors show in the logs around that time? Here's a post of another member who ran into bootstrap issue. Maybe it can help you:…

@Aryeh Schwob , Unfortunately, This is not possible. The board is sorted by ranking. There is similar post that discuss in further details: https://community.atlassian.com/t5/Jira-questions/Sort-Backlog-by-Priority/qaq-p/892456 -Ben 

Hi @SHEHZADALI ISMAILY , That is not possible. You can only see the transition date in the issue itself. However, you can create a JQL to see what was the last status it change from. If you work like to look get deeper into analysis, you might want to look at marketplace add-ons like EzBI. -Ben

Hi @Thomas Stanek , Understand your perspective. I think the underlying design for assets has restriction that does not allow Jira to override Asset permission on confluence. I know that JSM implement a special user so that customer can see the confluence content itself with Jira license. I would try to reach out to…

Welcome to the community!

Hi @Iryna Pazharytskaya , The error message for the encrypt=true part is likely correct. Its giving that message because when you enable encryption, the certificates must be setup to establish a secure connection. I'm thinking also likely to do with the special character since the username and password mentioned is…