Benjamin_tmh9yg Community Champion

Hi @nkmori_rtx_com , As far as I know, they don't get queued. When disabled, it no longer process any emails. It will start the process engine again when enabled. Hope this helps. 

From an issue/ticket and workflow perspective, not much. However, queues could be helpful for your case. You could build out a queue for what tickets are pending approvals. It gives an easy way to get a count and know what approvals are in the backlog. All the best! 

Need to change to Service Project based not the 2nd screen shot above. 

Correct, it is for service projects. The main thing it changes is the features in the project. You may notice your project would include portals, queues, sea, and request types. 

Welcome @zohaib aslam . It's probably the way the API call was made. By the error message, it doesn't look it the value was submitted correctly where Jira could use it to find the parent. This article is similar to your issue. You may want to give this example a try and see if you are able to do it:…

Hi @Ken Obsequio , It will depends on what the definition of resolve in your case and when should the counter start. If you want a specific counter, you'll probably first look at your SLA configuration. If the current SLAs setups doesn't match with your business definition. Then would suggest to add another SLA here that…

I saw someone has this issue and I tested this myself. Looks like the Macro is no longer working. What I usually use is Jira Issues Macro to filter Jira issues. Perhaps you maybe be able to use that as a substitute.

HI @Susana Mahmud , Perhaps you can use the Jira issues macro. That's the one I used to filter Jira issues. Hope it helps.

HI @Mariano , Perhaps this article may help solve your issue. https://confluence.atlassian.com/jirakb/fixing-approval-step-not-showing-in-the-workflow-1417150604.html#:~:text=In%20order%20for%20users%20to,the%20workflow%20must%20be%20active. Hope this helps.

Welcome @Christian Fürst ! Do you still have an issue if you click on the refresh button next to "vorshau". Perhaps deleting and creating the macro once more will help. It does help sometimes for me when I run into weird issues with a Macro. Hope it helps.

Hi @Nancy Galvez , Would compare her to another project members permission and group settings just to evaluate the difference. Sometimes is not apparent when not compared in detail. Another option is to login as her user. You should have that options as an org admin. From there, you can see if you can replicate her issue.…

HolaNo puedes cambiarlo para vaciarlo directamente. Aquí tienes una forma de hacerlo:https://community.atlassian.com/t5/Jira-questions/How-to-change-the-solving-back-to-unresolved/qaq-p/933356Otra forma de facilitar el avance de un proyecto es borrar la resolución mediante una transición en un flujo de trabajo.¡Mis mejores…

Welcome @Achim Neuss! They may have. Are you able to browse through those projects directly? If you can't, then you lost permission. If you are able to still access them and view tickets, then permissions are okay. The other thing to check is the dropdown for that overview is for business projects, check to see that the…

HI @Mathi , It should have restore all objects in the project. In order to understand what happen to your issues. Could you see what change in your issues that is preventing your backlog from showing any issues. Did the status change on those issues where they are not closed. Something is different where you board filters…

Since the automation did edit the manager field in the issue, did you notice that the manager field did get populated? If not, then something is not right in setting the field in the automation.

Hi @Yi Ming Kuan , Maintenance packages are separate. They must be taken into to maintain your core accreditation. You should take it before the due date. All the best!

Already using slack and confluence. Also, Jira timelines. So much meeting reduction is gain and save time for just quick alignment.

The working agreements is a good one to run to remove any assumptions about ways of working with team members. Especially, when it comes to working remotely and everyone is in different parts of the world. 

Hi @Josephine Tseng , This post seems very similar to your issue. https://community.atlassian.com/t5/Jira-Service-Management/Public-comments-are-not-sent-as-email/qaq-p/2515176 It might very well be linked to the HIPAA compliance.

Hi @Michael Frade I don't think so. Each time I create a new schema in the past, I added groups to the role afterwards. However, it would be nice to apply same group by default for specific roles. 

Hi @Isha Irfan , Looks like you may not be the only one who couldn't save. Seen multiple posting of similar issue. https://community.atlassian.com/t5/Confluence-questions/Drop-Down-for-Template-Not-Saving-Entry-to-Page/qaq-p/2826011 Would recommend raising a ticket with Atlassian Support.…

HI @Elsa Bronoel , This document may help linking jira fields with form fields. https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/ As far as I know, Jira automation only looks at Issue fields and not form fields.

Hi @Jayanth jay , If you want to use Jira to start your project management career, I would just start on Jira Cloud free plan. When you have an instance created, come up with a personal project you want to accomplish and plan it out with a Jira Project and test out the features. A good example of a project is building out…

Hi @Carolene , You'll need Jira Product Admin access. You'll need to access the admin issues page. There you will find the resolutions page where you can add resolutions. Here's the documented steps to guide you: https://support.atlassian.com/jira-cloud-administration/docs/configure-statuses-resolutions-and-priorities/ All…

Got it. See if this post helps you out. Seems very similar to you situation. https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-verify-email-dns-settings/qaq-p/1916688

Most Welcome. All the best @Don Hames !

Aiming to complete Atlassian Certs this year as well. Also, to spend more time reading books. 

These are the KB articles related to your issue. Try these. IF they do not work, then would recommend checking with Atlassian Support to review your zip files to identify root cause, https://confluence.atlassian.com/confkb/attachment-preview-is-not-working-947166389.html…

You are welcome. Likely if the options is not in the drop down menu, then it's probably not available for the time being. Likely at some point, I would think that it would be deployed to jira forms as well for consistency. In the mean time, hopefully you can use JSM as you have done internally. All the best @Shivam Sharma…

Welcome @margarita.martinez ! Congrats and thanks for sharing your experience!