Benjamin_tmh9yg Community Champion

@Goran Nikolić , First, you should set both sites to HTTPS. Second, upgrade your sites to the latest LTS version to be up to on security vulnerabilities and to have ongoing Atlassian support. Third, allow only VPN to your site if it's not needed on the public internet. Thanks, Ben 

Hi @edburns You can find reopening the sprint by going to the reports page under sprint or sprint burn down report. There should be an area that allows you the option to reopen. 

HI @Matt Brown It needs to be done by Atlassian. The only cache that end-user can clear is your own browser cache.

@Sandeep GC : Reporter is the one raising the ticket. Assignee is usually the agent/IT Helpdesk that is working on the ticket. -Ben

HI Jeremy, First, Is there another site/org admin in your company that can help you? If not, I would suggest to contact Atlassian support They should be able to get you back onto your instance since they can support you from the cloud side. -Ben 

HI @Arr Kay , I would suggest to provide more info like what test management add-on you are using. Different add-ons have different set of features and capabilities. -Ben

@ed , You can edit the sprint field to add the sprint it is suppose to be on. If you need to remove the old sprint entirely, you will need to reopen the sprint you just close and remove the tickets from it and close the sprint back up. Hope this helps. -Ben

Most Welcome. Every filter has an owner and sometimes those filters are private. So, its better to notify the team when this change has happen. Then the owners themselves can make the appropriate change to their own filters. You maybe able to query around the DB to find what you need but wouldn't recommend this. -Ben

Hi @Kunal Saraf , I'm not aware you can create a report this way out of the box with the percentile formula you have mentioned. you can report SLA based on %met. Also, you can create a JQL query using status = completed and time to some SLA ..and then place it in one of widgets to use it own a Jira dashboard for reporting.…

@melissaelena , Could possibly be due to cross project boards or boards overlapping with the same projects. -Ben

@Alex , Is there a reason why you installation directory is different from your existing installation directory? Maybe that's something worth looking into. Thanks, Ben

Hi @Paulina Mijal , Essentially, there is no scope change. The scope remain the same but in your case the team did not complete the scope given. So, when you move the tickets, it becomes part of the scope for the upcoming sprint. -Ben

Hi Matt, I check on my cloud instance and I don't see this issue. Once the user is no longer accessible to your instance, they should not show up on your instance. You want to check with Atlassian Support incase something is cache on your instance. Thanks, Ben

Hi @Bo Liu , If case you don't find answers here, you may want to contact the vendor or post your question on this page: https://community.atlassian.com/t5/Adaptavist/ct-p/adaptavist -Ben

HI @Edgardo Honda , Likely they are not updated. you will need to search and update them manually. There isn't a straight forward way to search them in UI. You can search for the name of queries in the UI but would not be helpful since your case is to search JQL queries itself. -Ben

Hi @Michael Hart , Here's an article that might help with your situation by using an add-on. https://community.atlassian.com/t5/Jira-questions/Removing-Email-Signatures-company-logos-when-replying-to-JIRA/qaq-p/723375 Another user has provided a workaround using automation on this ticket.…

Hi @Juliette , I'm not sure if I quite understood your question. If you want to extract jira directory files, that is not possible by end-users on Jira Cloud. This is because there is no access from the end-user side. If you need something particular in the back end, you would need to make a request through Atlassian…

The screen shot doesn't seem right. Also, notice you tagged the post as part of the server platform but the link added is configuration for cloud. Here's the link for Jira Server: https://confluence.atlassian.com/jirakb/configure-a-custom-event-notification-for-a-jira-server-workflow-transition-or-status-720831525.html If…

Hi @Marcelo Sensi Monteiro , I would suggest to contact Atlassian Support so they investigate if there's any issues on your instance or even on the backend. They would have the visibility to do so. Thanks, Ben

Hi @mayank ashok , I'm not sure if upgrading is warranted. If you like to follow the status of upgrading the version, please follow this ticket. https://jira.atlassian.com/browse/JRASERVER-62838 IF the concern is vulnerability, then you just need to be on Atlassian maintain fork version. Please see link for details:…

Hi @kedar pan , You may want to consider using Epics if you are ending up with stories where they need to be split into multiple sprints. In Jira align, there is a split feature. https://help.jiraalign.com/hc/en-us/articles/115002829213-10X-Story-Management-Options However, in this use case, it s done because somehow the…

HI @Tej Patel , This should work. Have you tried clearing cache or going into incognito mode in chrome? See if you result differ. If still an issue, I would suggest contacting Atlassian Support to see if anything needs to be clean up on your cloud instance. Thanks, Ben

@Guilherme Andrade - Why do you need that info and what would be the goal? The first status is actually "TO DO". Thanks, Ben

@Nir Elbaz , First check if there's a connector app already built for your BI. If there is just use the connector, it would be the most simpler route. Otherwise, you may try to make supported API calls to retrieve the data you desire. Thanks, Ben

Hi @Abdul Samman , Is there any differences between the slack channels? Like private vs public vs DM. Judging by the fact that your other channel is reachable...I'm wondering if there's any access restrictions on the failed channel. Thanks, Ben

Thanks for the info @John Funk . 

Most welcome. Totally understand :)

@Austin Songer : There's the option to automatically clear the issues after 1 week. That would be the shortest. You can go to the board settings to do so. Go to general and then go to the bottom and check for hide issue older than. Just select 1 week. -Ben

Likely, the move will be to DC since it comes bundle together. There's likely other PM apps out there. Eventually, server will be sunset entirely and when you go to DC, advanced roadmaps will be already there. Might be better to go that route instead of searching for alternatives for this in between period. Of course, do…

Welcome to the community @Astrid Sieben !