Benjamin_tmh9yg Community Champion

Welcome to the community!

Hi @kiran gowda , Perhaps the custom field that is created has no association to the project and issue type screens. Try adding it and enter some values and then run a search. -Ben

HI @Angela Robertson , I have used the Xray Apis and have contacted their support without issue. You can also place the question in the 3rd party apps section. If you have a specific questions about APIs, please feel free to post here as well. I mainly use the APIs to send test results to send the test execution. Thanks,…

That doesn't look like an error. It looks like custom html header is added. Check all custom html headers for this message. Usually admins put these type of message to make sure end-user are aware which system they are on. Thanks, Ben

If you don't have access, it might be because you don't have global admin privileges. Make sure you are granted in order to create the web hooks . Otherwise, contact your jira admin to help create the web hook.

Great. Atlassian Support will take it from there once they have review the ticket. 

Hi @arir , You may be able to find what you are looking for in the audit log if you have Atlassian Access. https://www.atlassian.com/software/access/guide/organization-audit-log#how-it-works -Ben

It is available on company manage projects. There is ticket raise to have required fields in team managed projects: https://jira.atlassian.com/browse/JSWCLOUD-17631 -Ben

Hi , You can essentially do this with SLA. Follow documentation below: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-slas-and-where-can-i-see-them-in-my-service-desk/ or there a simple method by using filter subscription. You can set a filter for all unassigned tickets and have daily…

HI @Barış Kemençe , Here's the contact: https://support.atlassian.com/contact/#/ -Ben

@Dushyanth Kumar , If you have narrow down the issue to Atlassian side, it is best to raise a support ticket for the support team to investigate from the backend. https://support.atlassian.com/contact/#/ Thanks, Ben

HI @shanu , The steps are documented on the Atlassian site. Is there a particular step that you need clarification with? https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/ Thanks, Ben

HI @guillermo casco , When you migrate, you just need to do one final sync before shutting down the server. That way you have that latest Data from the AD. Then you just migrate the data and reconnect back to the AD on the DC side. It doesn't matter how many nodes you have in your cluster. When the sync up, they will have…

Hi Evan, I haven't come across issue with sandbox not being able to create. However, if you need to get a sandbox clean up or looked int, I usually raise an Atlassian Support ticket to have it investigated. Especially, since only Atlassian will have the controls to kill transfers or process. -Ben

Hi @ashkan , It maybe possible to create an automation in a post function work flow transition to copy the value. If you have scriptRunner, automation for Jira, or something alike..you may try to do it this way. -Ben

HI Amy, Unfortunately, the configuration is only for server/DC platforms and not for cloud. A ticket has been raise in regards to this topic: https://jira.atlassian.com/browse/JSWCLOUD-10805 -Ben

HI @Ngo Minh Duc , This option is not available. A ticket has been raised with a workaround. See link below: https://jira.atlassian.com/browse/JPOSERVER-2546 -Ben

That's good to hear. I have never heard of having two zip files. Could it be possible that it was backed up multiple times? See the time stamps and zip file size. -Ben

@Gangmin Lee , No problem. I would recommend to raise a ticket to Atlassian Support to investigate the logs and backend to see there's some issue there. -Ben

HI @Deepak Govindram Kumbhar , might be related to how you generated the token for you API call then is all your permission for user is okay. See this post: https://community.atlassian.com/t5/Jira-questions/JIRA-Rest-API-authentication-always-returns-401-unauthorized/qaq-p/1110047 -Ben

HI @Gurpreet Bhachu , Just to clarify. Why would teams need to be assign a ticket that has been completed or Done? When the ticket is completed, there shouldn't be a need to assign. There is no option to aggregate status into a define name like SQL. If you want to search multiple statuses in one filter, this can be done.…

Follow this post and see if it solves your issue: https://confluence.atlassian.com/confkb/xml-backup-doesn-t-create-a-backup-file-with-no-apparent-errors-1041079511.html

Have you tried just the example with one Issue Key. Doesn't state you can display multiple tests. Only option for multiple test is with a test filter.

HI @Emin Sharifov , It may already be included in your Atlassian subscription..hence why you don't see it in the market place. Thanks, Ben

Hi @Conrado Santos One place you can check it the filter on the board. See if anything could of possibly filter the issue tickets . -Ben

Hi @Daphne Goh , I'm not aware something out of the box. Here's a similar post to this: https://community.atlassian.com/t5/Confluence-questions/m-trying-to-setup-a-RAG-Red-Amber-and-Green-status-for-all-my/qaq-p/1877717 You'll need an add-on to accomplish this. -Ben

HI @LP S , What test management are you using and what error are you getting from the JQL? The JQL for testTestExecution doesn't looks right. Take a look at the documentation. https://docs.getxray.app/display/XRAY/Enhanced+querying+with+JQL -Ben

You can't remove system fields but you can remove custom fields. It always good practice to remove custom fields that are not in use

Try to see if you can switch it to downloading through the UI and see if you can obtain an XML file from there. Here's the instructions: https://confluence.atlassian.com/doc/manually-backing-up-the-site-152405.html

HI @蒋文华 , Haven't seen the ability to change it. It may be possible to change themes and look but customization will require some deep knowledge of modifying the Confluence back end files. This would not be recommended because it things have the possibility of breaking when updating confluence. -Ben