Benjamin_tmh9yg Community Champion

Hi @David , Agree with @John Funk . This is the better option unless you are planning to filter or have a need to search those fields. I wouldn't try to bundle everything into a description field. Hard to read and find information. Also, you can't make any particular information required. The other thing I would mention is…

HI @Briana Cervantes , Welcome. I usually associated with Jira to sync sale activities to task. Logically, I would think you would use it primarily to create content around salesforce data by pulling that info directly from salesforce. There are other uses which can found in the marketplace product documentation:…

Hi @Rui Zhang , Sorry to hear that. I've requested for Atlassian support to see if its recoverable. If it has been entirely purge, there isn't a way to bring it back. Stay tune. -Ben

HI @Brian Ventura , From all the screenshots you've shown, everything looks ok. Wondering if there's some kind of weird quirk going on. Are you able to just create another request type and mapped the ERP issue type to it and see it on the portal. If so, then keep it and delete the old one. Very seldom but when things seems…

Hi @Penny Beene , The board and backlog are always on separate pages. Do you have screen shots to describe what you are trying to do? Also, it would help to know which platform you are running your Jira on whether you are running on-prem or on the cloud. The interface can be slightly different. Usually, a backlog is…

HI @Anupam Pandey , This seems like the case. I also notice recently I could not get full list of objects. This impacts when you have large list of issues. You would need to keep pulling the next set by going through iterations in your script until you get to the very end. -Ben

HI @Abdou Cisse , Welcome! The only thing I would add here to what @Arkadiusz Wroblewski has already mention is to delete your old custom field once you migrate your values. Although it can be done, having custom fields with the same name will confuse end-users when searching or creating filters. Best practice is to not…

Hi @JMS28 , Sorry to hear about your situation. If your user and data is permanently delete, there is no way back unfortunately. I will request for Atlassian support on this post to see if there's anything that can be done. Stay tune. -Ben

HI @Anna Sanchez Welcome! Like others have said. It will usually come down to filters if the number doesn't match up. If you can share your board and quick fitlers, we maybe able to help narrow down the issue further. -Ben

HI @Alana Strawbridge , How are you uploading the excel file? See if this guide can help you upload your excel file on the page: https://support.atlassian.com/confluence-cloud/docs/insert-microsoft-office-macros/

Hi @Mayte , Sorry to hear that. Assuming this is a free subscription plan. When there hasn't been activity for a certain number of months, the site gets deactivated. It's doesn't sound right if you are using it everyday. I'll requested for Atlassian support to follow up on this post. In the mean time, are you able to raise…

HI @Liz Jenkins Welcome. Depending on your computer security might be highly restricted where only when you enable recording and microphone for an app, will it work. You might want to start looking into your computer security settings and see if there's a setting to enable for loom. I have the loom desktop and chrome…

HI @Jakub Juchelka , Is your OpsGenie connected to a JSM instance? If so, I would try using the JSM URL to raise your ticket. Only your admin can unsuspend you. May look into administer your Atlassian instances within your company or IT to see who that is. -Ben

Hi @Jordan Collins , You'll need to evaluate your instance first to determine the amount of risk and the timeline needed to accomplish the task. Every server to cloud migration is different from one to another. Most of the issue stems from Apps. The more Apps and data you have , the more complexities there are. Not every…

It looks ok as long as the Jira URL and service ID is correct. Any specific errors pop up on dev tools?

Hi @Lucie Smolková , Welcome. In Trello, you can delete your own boards. If you are trying to delete a board that was shared with you, you probably can't unless given some permission by the creator or owner of the board. You may want to post this question also under the trello app section instead of the customer service…

Thanks. Your screens look different from mine. Maybe because you are on a free plan. In my experience, sometimes these errors might occur due to permission or settings. If you have space admin permission, you should be make changes from the space settings menu. There maybe the possibility these could be disabled from the…

Nice. Swag and activities. Count me in!

Hi @InEssence Biz Sol , The verification is pretty straight forward. As long as you copy text record to your DNS site, it will be able to verify. However, it depends on your DNS server location. It needs to be publicly accessible, so that the cloud can reach it. Would recommend raising an Atlassian ticket if you still have…

Hi @Reserve Evanston , Welcome. Do you have any additional information like what you did to try to delete it and what is happening that is preventing you from deleting your account? Do you own your account or your company owns your account which your email is tied to? If your company owns your account, you won't be able to…

Hi @Damien Green , Please could you share the steps of how you try to setup the channels and the screenshot of the error and the page you got this pop up. Have setup a service project channel and not seeing this issue.

HI @Cassandra_Fitzgerald , I have seen this done in various ways but usually the deploy to stage and prod is a separate work item. It really depends on the team definition of done and what is the measurement. In this case, the team is saying their definition of done is deploy to staging. Then why include the deploy to prod…

HI @better leaf , There is an option to turn off AI for the workspace. If you go to your workspace settings when you on the website, you will see a tab named Loom AI. From there, you can turn it off. Hope this helps. -Ben

Hi @Brianna Ernest Welcome. I have used safari with it but don't have the issues you have encountered. Have you tried using chrome and see if this issue occurs? As for safari, you may want to try safe mode by holding shift and launching it. If it opens without issue, you might want to try to remove any extension and…

Hi @Michael Gauvreau , To isolate this issue, are you able to use your microphone in other apps like a virtual call? IF so, have you tried using other Loom methods to see if the issues appears on the other method. Methods: Desktop App Chrome Extension Depending on your PC setup, there maybe a security setting that prevents…

Hi @Athena , Welcome! Try clearing your cache or logging into a private /incognito browser. I find sometimes this clears login issues due to previous logins stuck in some state. If you still issues, raise a ticket with support: https://support.atlassian.com/contact/#/

HI @Scott Burton-Rodriguez Welcome to the community! I have no issues logging into Loom. There are 3 methods to get into Loom. * Desktop * Chrome Extension * Mobile Have you tried any of the other options and see if you have issues logging in. Also, clear all your cache and close all your broswers. Just to elimate any…

Thanks. I see. This is your list of subtask within an issue. The ticket itself is the suite. If that's the case, it might be easier to use the 3 dots on your page and click view it in search, to find it easier in case you have long list of sub-task within a ticket.

HI @Manoj test bobba , 1. Yes. You can disable invitation and add them as users...if they have an Atlassian account online. You can't create users you don't own the domain to. Therefore, it kind of goes hand in hand. You invite them so they would create an account and then they are added to your instance. 2. No. Email is…

Hi @Serhii Tarasiuk Welcome. I'm not sure exactly what screen or page you are on. Assuming you are on the search, it will show 50 max at a time. As you scroll down, it will display another 50. There isn't a way to remove the load more. The other option is narrow down your search or actually search the keyword in the Jira…