Benjamin_tmh9yg Community Champion

HI @Samantha Wallachy , That is not an option. At least for now. Although, there are some Best practices to consider. Make sure to share filters with only team members who are suppose to view the filter but do only allow a smaller set of team members to be able to edit it. If the issues are indeed sensitive themselves.…

HI @Andres Eduardo Diaz Ortiz , I haven't seen the case of combining reports. However, you can try to have with both the data from Design and develop on there, if that is an option for you and your team. That way you can get a report from that board. Call it the master board, if you will. 

HI @wong yoke peng , It's looks like being deprecated or having issues in general. I've been encountering that with other community members I've chat with having similar issues that are tied to Jira. Would check with Atlassian Support just in case. When encountering the issue, there isn't a work around that I've seen. This…

こんにちは。これは通常、愛着が原因です。ページはそれほどスペースを占有しません。確かに、新築のスペースでこの広さは珍しいですね。まず、スペースの添付ファイルのリストを確認します。このリストはスペース設定にあります。添付ファイルがほとんどない場合は、何かが非常に奇妙です。 UI に表示されないものがバックエンドに保存されているかどうかを確認するには、Atlassian サポートに問い合わせてください。ではごきげんよう！

HI @Sherwin Soriano , Based on your view, the list is only showing the fields the is listed in your list. I don't remember this view. However, if you can add more field columns, you should be able to sort by another field. Another place for sure that you can sort your issue by any field would be the issue page or search.

Hi @vishwanath.b , Not all widgets have the same behavior. Some of them allow custom fields and some of them you allow predefined system fields. Especially widgets like Issue Statistics where the drop down selection is limited. There are add-ons in the marketplace that help enhance the experience of the dashboard by…

HI @Rosa M Fossi , Thanks for the clarification. Once you delete, all the SLA data pertaining to that SLA will be gone. 

You welcome. By performing the actions in specific order. In your example, you mention A is assigned and will transitioning the ticket. And A will become the reporter. First you would set the automation to copy the current assignee which is A to the reporter. Then you would follow the link to set the next action in the…

HI @Zoraida Pérez Morales You may want to look into your analytic permission to make you are able to view. https://support.atlassian.com/confluence-cloud/docs/set-viewing-permissions-for-analytics/ https://confluence.atlassian.com/cloudkb/unable-to-view-analytics-in-confluence-cloud-1116283387.html Hope this helps.

HI @Katherine Lord , If you are migrating from one cloud instance to another cloud instance, I don't see how the user would be duplicated. All users in the cloud are unique to their e-mail which is tied to a unique atlassian account. So, when migrating spaces or projects, essentially you will be granting user access to the…

Hi @Sonja Altmann , Strange. Your automation setup looks correct. I tried to reproduce the same issue but my labels come out exactly the way I set it when a publish a page. Perhaps anything in the rules audit log that can provide some additional details. I'm not aware of anything that would trigger this behavior, unless…

Hi @Travis Porter Is this case, it would best to use organization to group them up. Groups and Teams is more used for internal user or agents. Here's detail Atlassian Documentation on updating details and maintaining information:…

Hi @Manu Viswan , This may serve your purpose out of the box. You can which request types users can see. After setting the permissions, those who has access to specific forms will see specific KB articles related to that request types.…

Hi @Kaladin Stormblessed , Just can do this with Jira automation. Follow this post to assign to previous assignee. https://community.atlassian.com/t5/Jira-questions/Jira-Automation-Assign-an-Issue-to-Previous-Assignee-on/qaq-p/2083793?lightbox-message-images-2083889=206982i29BEB4CD4347CCEF To set the reporter, it's pretty…

HI @Stephen Power , If you are working out of the box, the main thing is just to have a summary and body. The summary will be map to the title of the ticket. While the body become the description. Template will be dependent on what type of information you need to obtain from user. It is different for different setup and…

You're welcome. Thanks for sharing your updates. This will help community for those who also have the linchpin app and facing this issue. 

Hi Yi, you have already missed the date. The finally due date was Jan 31st of January for the maintenance. You can see it in the screenshot that @Ben Dollinger provided. At this point, you’ll just need to finish the cloud TDA and then make sure the complete next maintenance before the due date. You may want to check with…

HI @serge calderara , In my experience this is not a common case as this creates lots of groups and overhead to manage. It creates this added process of removing and creating new groups each time a new space is created. Perhaps may look into a way to simplify grouping by departments or functions. Some way where you…

HI @Michael Winn , Looks like you have the same issue as this post below. You may need to look into your server settings or create a connector. https://community.atlassian.com/t5/Jira-questions/Outgoing-SMTP-Mail-Server-Authentication-Unsuccessful/qaq-p/1434010

HI @Andy Jorgensen , I don't believe this is supported. Similar post regarding this: https://community.atlassian.com/t5/Jira-Service-Management/Forwarding-emails-in-to-JSM/qaq-p/1529139 Double check the email log if you get the same.

HI @Cedric , You may want to use project picker field instead to allow user to pick their project that want support on. https://support.atlassian.com/jira-cloud-administration/docs/custom-fields-types-in-company-managed-projects/ For the project lead, user could just use built in share with user option to share with…

HI @Mark Rutz , Please could you provide more context what do you mean by inspection. In Jira, along with personal profile email settings, there's other places that notifications that are set like in notification schemes, automation and workflow settings. So, you may want to check there as well. 

HI @Amanda Robinson Welcome. Based on how the project and forms are setup, it maybe easier to start over. However, if you do have access to change the form validation, you may just remove that validator to allow change temporarily. Hope this helps.

Nice post and recording. Great dive into what AI an do to enhance the experience in confluence and JIra. 

Hi @Brent Lee , IF they click on the ticket, can they see it? If they can, would recommend checking the permission of that project and see if that are members of a role or group for browse project permission. -Ben

HI @judy , Please could you provide more context. The field is name Launch date in Jira. How is the start date link or related to the launch date in Jira? Why would you expect a selection for Start Date in Confluence? Mention that it works in another space? Is the implementation exactly the same in the other space? Using…

HI @Art Hsieh , I'm not sure you can use it for system fields like resolutions or statuses. Most cases I've seen is for text or number fields where user can type in any string of text. However, resolution is a handful from a set list, so you can usually match a list instead of using regex. -Ben

Agreed. It should be hidden from the list or at least be grey out and says depracated and to use the other macro. 

Hi @Mark Hasson Welcome! You may look into API or see if there's an integrator can be install on the Sharepoint site that can connect to Confluence. Another option is look into Atlassian Rovo that is used as a search to search across multiple products including Sharepoint and Confluence…

HI @Naresh Rajak , There isn't an out of the box solution that is tracking the counter. You may want to check Atlassian marketplace apps. Looks for key words like "status and time". Usually, you can trial apps for 30 days to see if it serves the purpose you need. -Ben