Raj Sehmi Specialist

Hi Rhys, Excuse the delayed reply, I've been out on vacation for a few weeks. We'd be happy to chat about moving to Refined + how we compare to CSM: feel free to book a time with @Lotje Euser from our team here: https://meetings.hubspot.com/leuser Cheers, Raj

@Rhys Duindam I'm from the Refined team 👋, stumbled across your question here: The AI functionality on Refined Sites isn't integrated with Rovo - it's built on our side from ground up. It's on the roadmap to use Refined AI to create tickets and handle scenarios as well - coming sometime later this year. For now.- you can…

Hi Komal, Raj from Refined here 👋 As Gunjan and Arkadiusz have mentioned - the authentication goes via Atlassian, and so can't be fully customised. Some tips though: - Aligning the native JSM helpcenter (same colors / banner) with the look and feel of the Refined site makes for a more seamless experience - Create a…

there may or may not be new designs for the legendary water bottle in production for Anaheim 👀

Hi @gordon_rutherford_qvc_com , Depending on your site set up, you could use this setting on Refined cloud, to keep the edit experience within the context of the Refined site. It does have some limitations though, details are on the docs page linked. / Raj

In case this wasn't solved: I'm not 100% sure if we (Refined - should have started with this, I work at Refined) implement a redirect from yourdomain.refined.site to yourdomain.com once a custom domain is added, or if both the refined.site domain and your custom domain exist parallel to each other - best ask our support…

Hi Jared, You can use the VSA widget and embed it using custom code on Refined: Tutorial: Virtual service agent on Refined It works as expected both for surfacing knowledge base content from Confluence spaces connected to the JSM project (space? still getting used to the new terminology..) and for creating requests on…

Sure thing Jared! Unfortunately we don't have a high level comparison table available publicly - send me an email at raj@refined.com though, and I'll check what we have internally and share it directly with you. / Raj

Hmm, looks like it might have something to do with the new customer service management (CSM) app. For the section from your screenshot to be active, you'd need to configure at least one CSM space as "open", based on the statement on the second warning sign. Looks like CSM customer access has been moved to a separate…

Hi @John Black , Seems like you can do this in the admin settings for JSM, under customer access - there's options to set access for both internal customers (your company domain) or restrict to specific external domains. See screenshot below: Hope this helps!

Hi Jared, Raj from Refined here (it was bound to happen that one of us would make it to this thread..) :D There are a lot of things that work great out of the box on JSM, and there are some aspects that could be enhanced, where we come in. For example with offering full navigation menu capabilities for larger service…

Hi John, I poked around a bit and get the same behavior as you do - looks like portal level banner customisation / removal is not do-able today, I found https://jira.atlassian.com/browse/JSDCLOUD-16291 for the same. If you're interested in further customisation options - I work for Refined, who make a Sites app with…

Hi Nhung, That sounds accurate, given that no new license sales will be done after 30 March 2026. Hope this helps!

Hi @sao bien ! I recommend taking a look at the end of life FAQs here: https://www.atlassian.com/licensing/data-center-end-of-life As well as the timeline overview here: https://www.atlassian.com/licensing/data-center-end-of-life In a nutshell: * 30 March 2026 - end of license sales to new customers * 30 March 2028 - end…

@Nikki Maenen hi! Perhaps test out the "Open for edits" setting and see if this helps? https://support.atlassian.com/jira-service-management-cloud/docs/what-are-form-states/ I haven't tried this out myself though 

Hi Nikki! I think this is intended behavior as per https://jira.atlassian.com/browse/JSDCLOUD-93, but looks like there is a workaround using Forms (copying below from the linked Atlassian ticket): Workaround: Use Forms The forms functionality available in JSM since Jan 2022 allows for Jira fields included in the form to be…

Hi @Slimane Belgharbi , Raj from Refined here 👋 - Thanks @Kristian Klima for pinging me on this one. Have you added the Space(s) in question, those that contain the pages you are trying to show via the module, to that Refined site? See guide here. Permissions-wise: Confluence permissions should be respected, so a user that…

Really cool example of using the embedded pages to tailor Confluence page content to the needs of the audience! 👏

Raj from the Refined team here - as Marc mentioned, please reach out to our team and we can take a look at your set up and what you're looking to achieve. Either create a request over at help.refined.com, or simply email support@refined.com, and we'll take a look!

Hi Martin, As Jack mentioned, you could use Refined Sites for JSM Cloud for this. While we don't add extra sub-groups within groups of requests defined on the project - you can use our Sites & pages on these sites to create navigational hierarchies for your users, that then lead to specific request types from your JSM…

Very cool app! Nicely done team Capable 👏

Hi Michael, Interesting issue! If you haven't already done this - could you submit a support ticket over at help.refined.com, for our support folks to dig deeper into this? Best regards, Raj from Refined

Hi there, I think you might be able to use some apps for this, I know Exalate have something in this area: https://exalate.com/integrations/jira/ Hope this helps!

Hey Jared, That's great to hear! And I'm happy to help. Okay, that's a bummer about the conditional logic. Depending on the number of customers you have, and if you're still looking to use the same JSM project for all, you could: - Group the customers into organisations in JSM…

Great initiative! Perfect timing with ACE Malmö tomorrow! @Brodie Chivers @Ciara Twomey-Nielsen 

Happy to help, Jared! For the multiple help centers (this is on cloud, just to clarify, Refined DC works a bit differently): - You'd need to create a Refined site for each of these: https://help.refined.com/space/CLOUDDOCS/5229346956/3.+Create+a+site - Include the same JSM project on each Refined site…

Hi Jared! Nice to hear you're already using Refined Sites for JSM Cloud - it is indeed possible to create multiple helpcenters (as many as you need), and include the same JSM project on the same. So you'd have one JSM project, serving multiple customers in unique helpcenters customised to their needs. For customising the…

Thanks for the shoutout Kristian! Really nice docs site you have there. Just to clarify regarding permissions on Refined Sites for anyone viewing this thread: for the Atlassian content (Spaces, JSM portals) - Atlassian permissions are respected here. You can then add site level access permissions, as well as content level…

Hi Amy, Raj from Refined here 👋 The Company Hub currently isn't viewable via Refined Sites - interesting to hear this use case, though! Is the goal to show the Company Hub as the Site Home, on your Refined Site? Best regards, Raj Sehmi (Refined)

Hi Attila, Raj from Refined here 👋 Regarding your question: The cloud links should work on Refined Sites for Confluence Cloud (assuming this is the product in question here), as long as they have been dynamically set up (so, a link to a Confluence page on another Confluence page, for example), and the target page is on a…