Raj Sehmi Specialist

Hi Minh, Have you tried unlinking the Space from the Knowledge Base settings in the JSM project?

Hi Subramaniyan, Welcome to the community! As the error message suggests, check the Space permissions on that Space (ask the admin of the Space to do this) - there's a setting for controlling whether or not users can change restrictions on pages in a Space -…

Hi @Ageng Sudjio , Raj from Refined here 👋 As Brant mentioned, this could be a bug / something unsupported on our end - either way, please report it to our team at https://help.refined.com/ and our support folks will investigate further. Best regards, Raj Sehmi

Hi Vassia, Raj from Refined here 👋 Currently Refined doesn't support IP allowlisting I'm afraid - this is something we are looking into going forward though. Keep an eye on https://help.refined.com/page/roadmap-cloud for any updates! Best regards, Raj Sehmi

Hi Kathleen! Please excuse the delay with getting back to you on your support ticket - timezones and weekends.. Our support team is on it, and we'll be in touch on your ticket asap. Best regards, Raj from Refined

UPDATE: Ah, my colleague showed me where this miscommunication might have occurred. We're retiring a legacy feature from our apps on May 31st, to be replaced by a new updated iteration of the same. Read more here: https://help.refined.com/space/CLOUDDOCS/blog/5054922778/We%E2%80%99re+saying+goodbye+to+the+Layout+Editor…

Hi all, Raj from Refined here. To clarify - contrary to the claim on the original post here, Refined is NOT closing on May 31st. @t_sufyan_anis I'm not sure where this information about Refined closing comes from. Please let us know in case there's been any form of miscommunication, or if you have any questions for us -…

Hi Alex, Raj from Refined here. Thanks for flagging this, I've let our product team know about the same. Should you have any more feedback or questions for us, please feel free to reach out via our help center: https://help.refined.com/ Have a nice weekend! / Raj

Hi Matt, Raj from Refined here. We faced an issue yesterday that affected the rendering of macros from Refined Toolkit, a fix for this has since been released into production. In case you're still facing issues with Toolkit macros rendering, please report this to our support team over at help.refined.com so we can…

@David at David Simpson Apps Appreciate the kind words about Refined, mate! 

Hi Paul, Raj from Refined here, came across your post and I might have some input that could be useful (no sales pitches, I promise). Some background, to make sure we're on the same page: We've got two primary Atlassian cloud apps - Refined for Confluence Cloud, and Refined for Jira Cloud. We're set up as a SaaS on cloud,…

Hi Mehdi, It is possible to theme the log in and sign up page, read more on this here. Note that as of now it isn't possible to totally redesign the login and sign up pages though. If this is what you are going for, we'd love to learn more on what your are aiming to do - please reach out to our support with more details.…

Hi there @Ms. Hiller , Right now, no, the views from the Refined site aren't reflected on Confluence Analytics. You could use our our Google Analytics integration to keep track of these though. You're also welcome to reach out via help center over at https://help.refined.com/ if you've got more feedback or questions, we'd…

Hi Claus, Just to clarify - it's just the first login in after signup that redirects to the native portal, every subsequent customer login should redirect to the Refined site (provided that the log in was initiated from the Refined site of course). Let us know if this isn't working as expected for you and our team can look…

Hi Claudio, Raj from Refined here. You could use our Google Analytics integration and use their tooling to get this, could this work for you? Best regards, Raj Sehmi

Hi Stefan, Raj from Refined here. You're right that UI tabs from our Refined Toolkit for Confluence app on server/DC do have the feature where each tab gets its own URL, and that this isn't currently available on the cloud version of Refined Toolkit. This is useful feedback for us though, and we'll consider it going…

Hi @Rus Yates-Aylott ! As @Dave Mathijs mentioned you can use Refined to brand service management projects - and on cloud, you can create multiple Refined sites (each with it's own branding and custom domain) and add the same JSM project to these Refined sites. Feel free to reach out to our support if you'd like to learn…

Hi Will! Raj from Refined here, and just adding some info for anyone that might come across this - this was a bug in the Refined for Confluence Cloud app, a fix for which has since been released: https://docs.refined.com/space/REFINEDCLOUD/3840508130/Change+Log#2022-10-25 Thanks for reporting this one Will, and please feel…

Hi Jody! Fun to hear that you're interested in building an intranet using Refined. We've got some resources available here that might be useful for you: Building intranets using Refined for Confluence You are also very welcome to reach out to our support if you have specific questions on how you can bring your Refined…

Hi Gaurav, Raj from Refined here. Based on your description, Refined for Jira cloud might be useful to consider - with this you can create sites presenting content from your Jira cloud instance, and within those Refined sites, use Refined Pages to create the: Service Name --> Service Category --> Service Sub-category…

Hi @Chris Carter A bit late off the bat here, but we've been investigating solving this here at Refined - which resulted in this ticket with Atlassian, since it is tricky to solve from our side. Feel free to add your vote/watch the ticket here: https://jira.atlassian.com/browse/JSDCLOUD-9174 Feel free to reach out to our…

Hi @Lee Reyes, We've got an open ticket with Atlassian regarding this, since it is tricky to solve from our side. Feel free to add your vote/watch the ticket here: https://jira.atlassian.com/browse/JSDCLOUD-9174 Feel free to reach out to our support should you have any more questions for us: https://support.refined.com/…

Hi Albert, Could you open a ticket regarding this with our support team, over at support.refined.com? We've got a few ideas and troubleshooting steps to try figure out why this happens, but we're going to need some more information from your end regarding your setup - for which our support channel is probably better…

Hi Paul, You're very welcome, nice to hear that this has been of some help! The Knowledge Base module should display pages (articles), not just the Space link, so it might be something to do with the setup in this case. Do you have the label "ReleaseNotes" on all the child pages under that particular space? If not, could…

Hi Paul! Raj from Refined here, nice to hear that you're enjoying your Refined experience so far! I might have something that could be useful for you, based on what you have described: In our Knowledge Base settings, we have a checkbox that allows you to enable Page Trees - this would let the user browse through the linked…

Hi Israth, As you've currently got an open ticket with us regarding the same on our helpcenter, I'll continue responding to your questions on the ticket. Cheers, Raj

Hi Israth, Raj from Refined here. This is indeed a limitation with our product, such that the signup process and first time users redirection does default to the standard JSD site, and we do not have a way to keep it on the Refined site at this point in time. We have an internal ticket for our team to investigate how we…

Hi Dmitry! Perhaps a bit late with this one, but you can find out more about our app for JSD here: https://docs.refined.com/x/ggDEAg And feel free to get in touch with us over at support.refined.com if you run into any issues or have any questions for us! / Raj Sehmi (Refined)