David Dansby Atlassian Team

@Kennedy you should be able to make a support case (navigate to this link and at the bottom click the button that says "Log in to contact support): https://support.atlassian.com/bitbucket-cloud/ I believe there should be an option to enter your credentials without using the Stored Credentials; have you tried this as well?…

@Manisha Deshmukh what is the actual error being returned on the remote machine? and to confirm you are correctly entering your username and app password? What privilege scopes are selected for the app password you are using? Also, what is the git remote URL on the remote machine? Does it include an email as the username?…

@hausfux if you provide more details I can try and better assit you. After you create an app password (in your Personal Settings -> app passwords) where are you using your app password? What error message are you getting? Anything else that could determine the issue would be useful as well.

@Manisha Deshmukh can you provide more details. Are you trying to do something different on the remote machines? What is the username you are using on the remote machines (app passwords don't allow using email, they require using the associated Bitbcket Cloud username). Also, did you make sure your priviledge scopes are…

@jerome shaolin when you enter the app password in the git terminal when it asks for your password what is the specific error it gives you back?

@Scott Marcellus it seems you were trying to hit an internal api (used for website) to download. I suggest utilizing supported, external APIs for API calls. You can find the download API docs here https://developer.atlassian.com/cloud/bitbucket/rest/api-group-downloads/#api-group-downloads

@brunopostle did you check your app password settings to see if the app password you used was accessed at all (app password settings will show you when your password was last accessed/used)? Also, you will still get the error message if you enter your password wrong. Please ensure you have done the following. Here are the…

@brunopostle not everyone uses the same setup; there are different steps for different setups. If you provide me with more details I can try and help. Can you please tell me if you created an app password already? Also when you are trying to push/pull from your terminal to Bitbucket Cloud is your terminal prompting you to…

@Vincent Miller just to be clarify before we try other things, when you re-authorized/connected your Bitbucket Cloud account did you use your Bitbucket Cloud username as the username (can't use email as username with app password) and used the new app password as the password (and ensured it was copied over correctly)?…

@TrainLayout when you are a specific repo in Sourcetree it should be under Settings -> Remotes The following link is not specific to finding the settings, but does have pictures to assist with what I'm referring to…

@[deleted] as I've noted in previous comments if you are using the Bitbucket extension for Visual Studio (not VS Code), then that is a community-created extension that Atlassian/Bitbucket did not create nor does it maintain. In fact, that extension is actually not maintained anymore. That's most likely why the error…

@naydsonmariosalpj can you provide me with more details so I can try to help. Are you doing this from your terminal? Is your terminal prompting your to enter your password? if it is not then password is being stored in your git configred credential helper. In that case, you will need to remove the existing account password…

@John Bates when you reinstalled Sourcetree did you first remove the file/folders associated with the sourcetree that you were uninstalling? I believe @Sean Cull is referring to Atlassian account API tokens which are similar, but not the same thing as Bitbucket Cloud's app passwords ; although slightly confusing I will say…

Odd, I'm not entirely sure of the cause for issue @Tom Soderling. From my knowledge you are the first to bring this up. Thanks for opening a support ticket. If support helps you resolve the issue and if you can (no worries if you can't) can you please post your fix here, just in case someone else experiencing the same…

@Jeremy Marquis you are correct, OAuth shouldn't require app password. It should walk you through the 3LO OAuth login process. When they set up OAuth does sourcetree open an browser and have them walk through the OAuth login steps (similar to logging into their Bitbucket Cloud account)? Also to clarify, you connected to…

@Tom Soderling have you tried using an app password with pipelines scopes or just testing at first with an app password with all scopes? Also, did you ensure the username for the credentials that your CI and PR validation builds are using your Bitbucket Cloud username and not email address? Email address as username is not…

@infrontsoftware thats good to know. I'm not entirely sure, but I'm guessing it could be either wrong perms or copy and paste error (if you copy/pasted the app password; I only mention that because I've personally had that hit me a handful of times :coneofshame: lol). Thanks for your patience and I'm glad you got it fixed.

@svenbader if you are receiving that error message you need to update your credentials to use an app password. When we talked previously, as I mentioned, the issue you were experiencing then was not related to this removal of account passwords for app passwords. To resolve the issue you need to create to an app password…

@infrontsoftware we haven't had any issues with Mac version of Sourcetree. That error message is indicative of bad creds. Are you using your Bitbucket Cloud username or email address as username in the credentials?

@Chris Clancy have you verified the app password works to push/pull from your repository from a personal terminal window versus using teamcity? We had one user who mentioned earlier in the comments the Git remote URL included the email as a username but for app passwords email as username is not allowed, it must be the…

@Laura Brown that is right. You want to remove the account. After you remove your account, proceed to Step 6 and choose one of the three mentioned authentication methods to connect to your Bitbucket Cloud account. After you authenticate and connect to your Bitbucket Cloud account again then you will need to proceed to Step…

@Adam Hughes thank you very much for that very helpful guide for JetBrains IDE users (the same steps should be allowed on most, if not all, JetBrains IDEs). For clarity, you were one of the "lucky" ones that were a part of the later stage of the %-based rollout :). We don't do full, single rollouts with large changes like…

@wall-e to be clear, there is no requirement that you have to create a separate app password for each device. You are fully allowed to create just 1 app password and use the same one on all your devices. From a security standpoint, one of the good things about app passwords is, if someone gets your one app password (that…

@Jon Mckeever I don't fully understand your issue. However, now when interacting with the Bitbucket Cloud REST API (and Git over HTTPS protocol) Basic authentication is only allowed with app password. Please note, that the username for app password authentication only allow Bitbucket Cloud username as the username. Email…

@Hein Thu Ya can you provide more details so I can try and assist you with your issue. What privilege scops did you select for the app password. Are you using your Bitbucket Cloud username as the username during authentication or are you using your email? As noted in the docs and this community post, email address as…

@gmenvielle thanks for clarifying. Please let us know if you have issues with Sourcetree for Mac. From our experience and other users' experience, this issue did not occur in the Sourcetree for Mac version; you will still need to update your account password to an app password if you are using Basic authentication with the…

@maguibel thank you for helping out! For reference, we mention this step as part of the Sourcetree community post we link to at the start of this community post. For ease of access you can find that…

@Kennedy can you please provide more details so I can try and assist you. Did you update the connected Bitbucket Cloud repository's credentials? username should be the bitbucket username and password should now be the app password

@Ivan Lott No problem with your english, it's good actually. I believe the issue is that your work computer's Git config doesn't have a git credential manager storing your password so that you are being asked time to enter it. What OS/computer type is your work computer? I ask because your computer may have a credential…

@Ivan Lott no problem at all. Let me know if you have any other questions/issues