Fabian Lim Community Champion

1. We've been using jsm for 4 years now. 2. We wanted a quick and simple way to get a service desk going to track jira requests and we were up an running within a week. With experience, we created more jsms for our operations and agile teams. 3. I'm addicted to kudos.

Hi Everyone, Joining the group to learn a lot about confluence.

Try to categorize the filter further. For example create separate filters to categorize payment statuses. You would have x numbers of macros based on the customfield. 

Hi @Jason Donati Based on the Match statement it looks ok. Try using the jql condition instead with the currentuser() function.

That's correct. Keep one thing in mind, when you have projects, any change you make moving forward, it would be reflected to all projects who share the configuration.

Hi @Martin Warford By default when you create a new project, the issue type schema, screen and workflows are always specific to the new project you created. You will always have to update it to the default schema manually. I would suggest you create a template project with the schemas you want to have as default and then…

You have issues with the filters and you need to troubleshoot them. You have edit access to the board so check the filters on each gadget. Here is a link that explains one of the issues on the pie chart graph:…

Hi @Dima Mineva There are two types of permissions levels that you have to manage, space vs page. This article describes both in details: https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html Regards 

Hi @Sebastian Gastager Unfortunately, it looks like this feature is not available. It's a free macro so I doubt they will improve it. Regards

Hi Nathan, Here are some instructions on how you can deal with the emojis: https://community.atlassian.com/t5/Confluence-questions/remove-automatic-smiley-display-when-typing-quot-quot-line-break/qaq-p/1338838?utm_source=atlcomm&utm_medium=email&utm_campaign=digest_notification&utm_content=topic

Hi Fleurcat, Confluence has new built-in analytics capabilities now. You can find the instructions here: https://confluence.atlassian.com/doc/view-insights-on-your-site-1044780335.html

You were right, that was the issue. I was answering questions based on the link from the kudos contest comments where some have Apps and integrations as the collection.

Hi @Marc Jason Mutuc Have you considered using the built-in analytics features instead? You will need the sys admin to enable it. Link: https://confluence.atlassian.com/doc/analytics-1044780333.html

Hi @Stephanie Hurt Would you be able to provide more details on which graphs you are referring to? Thanks

Hi @Andre Menezes We experience the same issue and in order to fix this, we reduce the number of issues that the jql is pulling and also the # of columns. Try separating the reports to different pages possible. Regards

Hi @Ann Ortega Out of the box this functionality is not available. If you want the hierarchical view and show it in confluence I would recommend using eazybi and adding the report as a macro. There are also other reporting plugins that you would be able to use.

Hi @Mourad Marzouk You will have to use a combination of customfields to get the quantities and combine it with an insight postfuntion. You are looking for the decrease attribute of an object post-function. Take a look at this link: https://confluence.atlassian.com/servicemanagementserver/post-functions-1044784443.html…

Thanks for sharing. This is a great idea.

Thanks for the insights.

@Sam Nadarajan Agree, eazybi is not as easy as people may think :) You will have to go through their video tutorials and documentation to get a good grasp of its capabilities. That being said, their support staff gets back to you within 24hrs and for any report I have built, they provide excellent recommendations.

Let me check and I will get back to you.

Hi @Laura Holton _ACE Manchester_ Yes, it also occurs for the other challenges such as "no answers left". You may have to try it again.

Our Key Reporting and Analytics Apps: EazyBI: Mainly for Agile, Insight, JSM, Xray, Zephyr and Tempo Reporting and any report that requires customized calculations with visuals. Agile: JSM: Rich Filters: Reports that requires filters since OOTB this is not available Structure: Any reports that require hiearchy views…

Excellent! When you have some time, pleaes vote on the accepted solution on the thread I posted and also close this one by accepting the answer.

Can you share the filter you are using on your board?

HI @Charlie Just to add to @Nic Brough -Adaptavist- , in the transition screens, the comments fielde is there by default all the time and that is why you cannot select the field.

HI @Sharan A few things to check: 1. Check if the User1 has access to 'Browse Issues" in the project settings. 2. Ensure the filter used in the Kanban Board/Dashboard is shared to the user1 as well. Regards, Fabina

Thanks for the detailed explanations.

Hi @Ste Wright I would go with the alternative way using groovy script or sil script and create it though a post-function which I know it will work. You need to first grab the project key from the customfield and then create the issue to that project and the corresponding fields. Let me know if you are interested and I can…

The swag looks great.