Fabian Lim Community Champion

Hola @Ash Montaño Bienvenida a la comunidad! Te paso un enlace de documentos que te puede ayudar con respuestas pre-fabricadas. Link: https://confluence.atlassian.com/jirakb/how-to-implement-glossary-or-canned-responses-in-jira-applications-777027022.html Saludos

Hi bultsp, If you are still having this issue, I recommend you open a ticket with atlassian support and provide the support zip files for analysis. Regards

Hi Haroldo, Based on other threads, you may have to leave the "Page Name" blank to make it work. Link: https://community.atlassian.com/t5/New-to-Confluence-questions/Why-wont-Confluence-let-me-insert-a-macro-to-run-a-presentation/qaq-p/1854960

Hi Margaret, Looks like there are issues in the older versions of the app. Make sure you upgrade to the lastest one. Release notes: https://confluence.atlassian.com/doc/atlassian-companion-app-release-notes-958455712.html Regards

Hi Pamela, If you are still experiencing this issues, could you follow the steps under Resolution 1 in the document below and check to see if the issue persist. * Timeouts in the JIRA Issues Macro or Highlighting Plugin If the issue does persist with higher timeout values, reach out to our support team using the link…

Hi @Vishal Biradar It looks like you may be experiencing the issue posted in this article: https://jira.atlassian.com/browse/CONFSERVER-36112 Regards

Hi @sarahc, For plugin development questions you may be better off posting them at the developer community. Regards

Hi @Jan, If you are still experiencing this issue, check the following workaround outline in this KB article: 217743738 Regards

Hi @Joao, If you are still experiencing issues, I would contact the vendor directly here. Regards

Hi @Katja N. Is it happening to all PDF files or specific ones? What is the size of the file? Please, open the developer tools on your browser and check if it shows any error on the console tab when you add the PDF macro. Have you tested using another browser? Is it affecting other users? Regards

Hi @Maryblair, If you are experiencing this issue, you may want to try the following workaround: https://jira.atlassian.com/browse/CONFSERVER-55322 Regards

Hi @[deleted] There is an open ticket for this with Atlassian: https://jira.atlassian.com/browse/CONFSERVER-60254 Please vote for it so that they can get this fixed as soon as possible. Regards

Hi @Fly X If you are still experiencing the issues, please go through the following troubleshooting steps: https://community.atlassian.com/t5/Confluence-questions/Import-of-Word-doc-caused-by-java-lang-NoClassDefFoundError-com/qaq-p/994080 It looks like it resolved the issues for various people.

Hi @Matthew Lawson If you are still experiencing this issue, I recommend you open a ticket with attlasian support. Regards

Hi @Jean-Claude Chauveau Looks like this is a known issue. The best will be to attach the images into the Confluence Page rather than copying and pasting images. When you copy, sometimes it may not render properly. Here are details on an existing…

Hi @Craig Moran Based on this KB article it's a know issue with certain browsers; https://confluence.atlassian.com/jirakb/development-panel-options-in-jira-don-t-respond-in-safari-7-with-undefined-is-not-an-object-error-in-console-779304272.html Regards

Hi @yanggang, I recommend you open a ticket with atlassian support and provide the support zip files for analysis. Regards

Hi @rkopaev If you are still experiencing this issues, you can find the following troubleshotting article that addresses this issue: https://confluence.atlassian.com/confkb/missing-buttons-or-the-entire-top-bar-with-soytemplaterendererhelper-getrenderedtemplatehtml-error-message-867358888.html Regards

Hi @peter, I recommend you follow the following troubleshooting article: https://confluence.atlassian.com/confkb/home-is-not-configured-properly-error-message-due-to-corrupted-confluence-cfg-xml-298979083.html Regards

Hi @Mark Cruth Thanks for the article. Is there a sandbox environment where customers can actually try jira align features?

Merry Christmas @Kristján Geir Mathiesen

Hi @Nancy Bonanno Unfortunately, I don't think this is possible out of the box. You may want to request a feature request here: https://jira.atlassian.com/secure/Dashboard.jspa and see if it gains enough interest for Atlassian to build it. Regards

Hi @Claudio Cocciatelli I would check that the users who are experiencing the issues have the "create issue" permissions in the project where the tickets are being created. Regards

Hi @Lawrence Out of the box, this is not possible. However, there are 3rd party plugins that work with the jira issue macro that may allow to perform additional formatting. Regards

Hi @Benjamin_Wettlaufer Confluence only allows users to see jira tickets that they have access to. In order for users (customers) to see the JSD tickets, the customers will require a jira license to the "Browse Projects" permission in your JSD Project. In addition to that, they would need a confluence license as well…

Hi @Subrata Roychowdhury If you are still experiencing issues, I recommend you open a ticket with atlassian support and provide the support zip files for analysis. Regards

Hi @Gregoy, Have you tried the workaround posted in the bug? Regards

Hi @Ian Prisk There is a thread here that may have a workaround for your issue: https://community.atlassian.com/t5/Confluence-questions/Jira-Issue-Macro-not-showing-custom-field-value-in-Confluence/qaq-p/1495475 Regards

Hi @Matthew, I would recommend you try this in a dev environment first if you have one available. Regards, Fabian

Hi Pragosa, Unfortunately, this feature is not available. Regards