Fabian Lim Community Champion

adding @Alex Medved _ConfiForms_ 

Check that you applied it to a status and not on the transition property. A common mistake that people make. If you still have issues open a ticket with atlassian support. Regards

Hi Ben, What you did looks good. I would check that the properties were saved properly. Regards

Check if the stories in the epic come from the same project. If you are picking tickets from another project you will have to make it global. Regards

Hi @Abhishek_Ajmera Take a look at this post: https://community.atlassian.com/t5/Automation-articles/Jira-Automation-Sum-Up-Story-Points-Roundup-Initiatives-gt-Epics/ba-p/1928027 Regards

Hi @gerardo aguilar Welcome to the community. I had the same issues and once you run the np audit fix --force command it fixes it. I'm able to run the plugins without issues after forge deploy and forge install Regards

Yes, they can do both. 

Hi @Janna You will have to purchase an external plugin. One that works is the extension for service desk by deviniti. I believe they have the option to display certain requests to specific groups. Cheers

Hi @Dan Allenby Lot of plugins are available in the marketplace. You will need a plugin that allows you to filter by the customer and allows you to export the info. Some options are rich filters and eazybi. The marketplace partner will recommend theirs. Make sure you trial them and see what meets your requirements.

Hi @[deleted] Welcome to the community! The other option is to link the trigger issue to the newly created subtasks instead of copying the same form. I hope this helps.

Hi @Michelle Behrens Check if there are any conditions in the workflow transition between "doing" and "done". If the button still doesn't show and there are no conditins, maybe the ticket is corrupted. You may want to create the ticket from scratch and move the subtasks. Regards

Is possible that it's not picking the correct assignees since it should be the lookup reference value for the assignee. I think the best thing to do is have it sentd the tickets individually which is explained in rule 1 or use pradmoth suggestion of using notifications on the filter.

Hi @Kim Fain To change notifications schemes, permission schemes for example you will need sys admin access to modify them. Make sure you contact them. Regards 

For cloud you need jsm premium license only for the agents that will be managing the jsm queues. Once you have the jsm license, anyone in the jira instance with jira sifwareccan be allowed to access insight configurations. Cheers

Hi @O_ Crews Welcome to the community! For the server environment you will have to purchase a third party plugin such as view tracker - analytics for confluence. If you were on dc you could have use the confluence analytics for free.

thanks.

Hi @Antony Delgado I would consider using the inisght database to keep track of all your vendors. You will have to create them as objects which has the vendor name and an email address. This comes with the jsm premium. Then use, an insight customfield that picks up the vendors. I hope this helps.

Hi @Lauren Martin Use this post that explains how lookup issues is being used to send a list of issues: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508 Look at rule #2. Regards

Insight viene incluido con jsm y me imagino que ustedes lo tenian instalado desde antes. Porque yo tengo jsm premium y insight no aparece como facturado. Recomiendo que te pongas en contacto con el grupo de soporte. 

Hi @Tommy Degunz You could use jira automation to create a ticket in the other service desk. Look at this post that explains how it could be accomplished: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-create-tasks-for-Dev-Teams/ba-p/1912403 Regards

Hi max-o@t-online.de The import functionality is very confusing. Can you please take screnshots of your import mappings and the actual objects/schemas? Regards

Hi @Ashish Sarraf I think it's possible as long as your license is valid and it's on the same environment (i.e. server). Remove it from the old site and put in the new one. I recommend you contact Atlassian support to double check. Regards

Hi @Ivan Andonov Adding @Peter Preston to see if there is any functionality in forms that could achieve this. Regards

Hi @[deleted] Looks like all the how to's have dissapeard, but I found this youtube video that may help: https://www.youtube.com/watch?v=grXAv0EsVgE If you are looking at other alternatives, this is another option that we use a lot: https://docs.eazybi.com/eazybi/data-import/data-from-jira-apps/insight-asset-management.…

Hi @Kerli Loopman I recommend you use the eazybi plugin which comes with integration to insight data. Link: https://docs.eazybi.com/eazybi/data-import/data-from-jira-apps/insight-asset-management You would create the report in eazybi, and then you can use the Jira Macro in confluence to share the information.…

Hi @Administrador de Jira GA Te recomiendo que te pongas en contacto con el soporte de Atlassian. Y vas a tener que comprarte la licencia de JSM premium si queres seguir usando insight. Saludos

Hi @Peter Preston Thanks to your posts we were able to create a Jira Service Desk in less than 10 minutes with the default Jira forms. I will post a video of it how easy this is. The amount of time this saves instead of having to create the annoying custom fields is just amazing. Also the UI is very intuitive. Cheers

Hi @Nate Jenks Welcome to the community! We had a similar use case where we were approving capital projects through a jira software project. Initially we started using subtasks and linked tickets and automation for approvers and it became a mess. Then, we found Herzum Approvals which keeps all the approvals at one level…

Hi @Valerie Capasso Welcome to the community! If you are using JSM premium you could combine the insight asset management moudle. For example, if someone selects the "phone" service, this object can be tied to various services which can notify other teams. More…

We love draw.io, table and with various posts from stilsoft I have learned how powerful table filters and charts for confluence is. Gliffy very simple to use and it was our first diagramming app. I didn't know how much their UI has changed. It looks amazing! I need to learn more about Scroll Viewport. Looks very promising…