Fabian Lim Community Champion

Hi @Ken Loh Here is a thread that may answer you questions. You can do it via automation or a 3rd party app. Link: https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-copy-comments-from-trigger-issue-is-it-possible/qaq-p/2023587 Cheers

Hi @Anastasia Ksenofontova Welcome to the community! If you need to track the efforts per team who touches the ticket, one option would be to create separate story points per team with new custom fields for estimates vs actuals. For example you if you have Team A and Team B, each would have an estimate customfield and then…

Enabling the transition only works if they have access to the customer portal and they have the ticket reported by them, so my suggestion won't work. The other option would be to use an automation that will trigger based on the content of the description. For example if you have "Re-Open" in the body or summary, you can…

Hi @Benjamin Peikes My recommendation is to disable this rule and enable the transition to reopen the ticket instead in the portal for the customer. Regards

Hi @Stanley Kules Yes you can, but you will have to use another issue type in order to work in advanced roadmaps. For example, you will have the "Milestone" issue type and under it the "Sub-Milestone" to track the divisions process. You must ensure that the hierarchy is set properly by the sys…

Hi @Terri Yeago You will need to talk to the system admin and ask them to update the global hierarchy and allow you to display sutasks under the standard issues types (bug, story, task, etc.) Instructions: https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/ Regards

Hi @Heather Cardew Welcome to the community! Unfortunately, this is not a simple task that you can complete. This is how I would do it: * First Create the Epics in Jira * Then bulk import all the stories and associate them with the previous corresponding epics. Import in…

Hi @Sarah Reyno I would check that first you have a jira servicre management license and also ensure that you are part of the roles to edit tickets. Most likely you have to be in the service desk team role. Cheers

Excellent article @Alex Koxaras -Relational- 

Congrats Everyone!

That's what I thought too. Good that you were able to figure it out.

Hola @fatima mariselli Vas a tener que abrír un ticket con Atlassian. En la comunidad no creo que te puedan ayudar. Saludos

Hi @RamKumar Kottapalli Welcome to the community! For this type of report you will have to look into 3rd party plugins. The jql functionality is limited and it won't allow you. My recommendations would be structure, but there are many others in the marketplace that you could use for reporting or extending jql features.…

Hi @Ratheesh Balakrishnan Welcome to the community! I would recommend to recreate the schema from scratch if it's not too complicated. If this not an option, open a ticket with Atlassian support and you can provide them with access so that they could investigate the root cause. Good luck 

Hi @Mayur Gaikwad/Tech PMO Welcome to the community! The easiest is to ask them right out with a location customfield. Another option is to use jira automation and you can use the smart values for the reporters timezone and add it to a customfield.…

Hi @Sara Palmitessa Welcome to the community! If you share the details on your rule we can provide you with some suggestions. Cheers

Hi @Chuck Bell Welcome to the community! with JIRA advanced search you can do something like assignee was assignee1. Cheers

Instead of transition action change the action to edit ticket or add comment. Then you copy from the parent ticket or use to copy from the triggerIssue. Link: https://support.atlassian.com/cloud-automation/docs/branch-automation-rules-to-perform-actions-on-related-issues/ Cheers

Hi @tekaiahvanka Welcome to the community! You can use jira automation to do this. Take a look at this video tutorial: https://youtu.be/DcPYrw-Puus Cheers 

Me imagino que no tenes acceso para modificarlo. Pregúntale al que creo el board para que te añada cómo admin del board.

Hi @Aileen Murphy I would check if they have logged in and whether they have a valid jira software license. Regards

Hola @Marisela Noriega Tenés que actualizar el filtro del board. Usa en created = startofweek() para que te muestro por ejemplo los tickets de esta semana. Ahora si querés los tickets cerrados podes también usar un sub-filtro explicado…

Merry Christmas @Kristján Geir Mathiesen

Yes

This would only work if the user has access to create to a single project in your instance. If they have access to create on multiple projects you won't be able to lock it. Cheers 

Hi @Herbert Natterer Welcome to the community! What do you mean change that project? Edit your project settings or move a ticket to another project? Regards

Hi @Ken Young I don't believe this is available yet. The best chance you have is to link the original incident to the post-review ticket. Once it's completed, you can push an automation to create a confluence page and link the ticket.…

Hi @Varun Reddy Jonnalagadda Welcome to the community! Here is a post with your answer: https://community.atlassian.com/t5/Jira-Service-Management/How-to-delete-issues-using-Automation/qaq-p/1419344 Regards

Hi @nilesh.shah You can only re-use existing conditions like issue created, issue transitioned, etc. Do you want to you add your own conditions with jqls or some other triggers that are not defined by jsm? Can you share a specific example?

Hi @Al Genzlinger Parent child link (parent of, is a child of) are used for issue linking. Parent-Child was introduced with advanced roadmaps I believe in cloud and the functionality may have propagated to data center/server. For example in advanced roadmaps you have an initiative with an epic as the next hierarchical…