Fabian Lim Community Champion

Hi @Indumina Udara Jayathilaka Karannagodage Yes it's possible. Out of the box when the resolution is set to a ticket they will receive a notification with the customer satisfaction survey. Look under the "customer notifications" section. You can also create customized email by following this example…

Yes, I think that's why.

Hi @Marco You can probably use the regular expressions validator which is out of the box. Here are some instructions: https://confluence.atlassian.com/jirakb/using-workflow-regular-expression-check-validator-to-restrict-text-field-in-number-format-859509784.html There is a section for minimum. Regards, Fabian

Hi @Tom De Blende There is a new functionality to link Alerts to Jira Tickets, but this has to be done manually at this point. Here are the instructions on how to do it: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-linked-alerts/ It would be ideal to have this synced both ways automatically,…

Hi @OMHM Unfortunately, I don't think this is possible currently. I recommend you post a feature request and see if Atlassian picks it up here: https://support.atlassian.com/jira-software-cloud/docs/requests-feature-in-jira-software/

You can use the look up issue actions and see if you can extract and edit the dummy ticket. Another way to do it, would be to use a scripting plugin such as powerscripts or scriptrunner and get the the dummy ticket info easier since it will be hardcoded.

@Bruno Brendel please set the ticket to resolved when you have a chance. 

Hi @mustafa_erol The only suggestion I have for you is to have another Dummy Jira Ticket that holds the current count in a custom field. Then every ticket that gets created will refer to the Dummy ticket and get the next number and overwrites it with Jira Automation. Unfortunately, jira doesn't hold a global value that can…

Hi @Bruno Brendel I noticed that sometimes the updated event doesn't trigger when status change. Can you try adding editing the ticket (i.e. change any field after the ticket is transitioned) and see if the alert closes? 

Hi @Carol Su It looks ok in the configurations. What happens when you remove the Pause clause? Maybe that's what's causing the issue.

Hi @Carol Su Welcome to the community! Can you please provide more details on what doesn't work specifically? Is it not triggering the count or something else? Can you provide the full screenshot of your SLA, what happens when it paused and when does it stop? Please show as an example of an existing ticket that is having…

Hi @Jehan Bhathena I think it supports the same type of custom field types. The only difference is that you cannot call global custom fields into your JWM project.

Great article. We may consider this app for our ITSM clients.

Hi @Jamie Bell Unfortunately, you will be required to purchase confluence licenses to create/update articles. One option that we use is to have only a X number of agents create the articles (using a license) and then have the rest of the agents use the portal to look for the information. Without Confluence it would be hard…

Hi @Tomomi Terahara Welcome to the community! Most likely you forgot to make the filters being used by the gadgets public. They are most likely still set to private. So ensure that your filters are accessible and the dashboard (which you have already done). Example: https://www.youtube.com/watch?v=HMlZhBAtf-o

Hi @Ray Liu Welcome to the community! You need to be a project admin to configure the options. Here are some instructions: https://support.atlassian.com/jira-work-management/docs/add-custom-fields-to-your-project/ In this case it's for the "Team Managed Projects". Cheers.

Hi @Shelby Lax Welcome to the community! I would use confluence to track the work for a specific sprint instead of jira. There are templates there that you can use. Now this all depends if you currently have confluence. You can then share the page with various stakeholders. Regards, Fabian

tagging @eazyBI Support 

Hi @Moazzam Faisal Welcome to the community! The only thing I could think if is that the value is empty. Is it a single select and are you making sure that is always entered?

Hi @Juan Manuel Ramos Taboada Esto esta solo disponible para los proyectos que son Jira Service Management. Yo te recomiendo que uses el app Time to SLA que es usado para sla de proyectos de Jira Software. Saludos, Fabian

Hi @Bruno Brendel Welcome to the community! Yes, it's possible. Details can be found here: https://support.atlassian.com/opsgenie/docs/the-integration-framework/

Not that I know of. You will have to contact vendors through the marketplace or someone may be able to answer in this post.

Hi @Douglas Henrique Braun Welcome to the community! Can you share the mapping you are using for your laptop for the import? And also the a screenshot of the laptop's attributes and the employee's attributes? Cheers

Here is an example: https://community.atlassian.com/t5/Jira-Software-questions/How-to-send-due-date-reminder-1-day-before-the-task-due-date/qaq-p/1844143 

@Amit Kumar Singh You will have to get the edit action and add the smart value formula to the field you want it to apply.

The ability to put notes in the if-else statements. In a lot of automations we use complex JQL conditions and it's hard to determine what each condition is checking unless you open up the details. A simple description can be helpful to determine what you need to modify. The log action should have more than 1 line.…

Hola @STEVEN DAVID GOMEZ FOLIACO Bienvenido a la comunidad! Lo ideal sería que bajes al plan standard antes de que se caduje el trial. Saludos, Fabian

Hola @Victoria C_ Bruno Este artículo tal vez te ayuda: https://androidphoria.com/tutoriales/desactivar-envio-de-notificaciones-email-trello Saludos

Hi @Amit Kumar Singh You may want to use Jira Automation to do it. Trigger - Field Value Changed Action - Use the smart values to edit the field Capitalize-> https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/ Hope this helps.

Hola @Albert F Lamentablemente en cloud no se puede por proyecto. En data center hay algunos plugins pero en cloud es siempre global. Una opción es crear un campo nuevo y esconder el priority original del proyecto. Saludos, Fabian