Liam Green Expert

I don't think there's any easy way of seeing what has been updated then other than to run a filter on 'updated' for that date and look at the tickets individually to see what was updated.

Hi @Rob Horan Have you looked at the issues to see what updates were made in the history? Regards, Liam

Hi @Ayman Hraghi Unfortunately you cannot recover a deleted project in Jira. Regards, Liam

Hi @Ankush Goel If you use the Field Required Validator within the workflow, transition properties, then you will be able to make the field mandatory. Regards, Liam

Hi @Michaël Monserrat Automation for Jira now comes with Jira as standard, not an addon anymore. I've only just started using it myself, but looking at what you want I think you should be able to accomplish it with Automation. The following link should be of assistance though - it pulls together all the information about…

Hi @Bridget Is this badge still available?

@Monique vdB I'll take any date that's left please :-)

As above, my weirdness is related to numbers / counting. I like to count when I do something repetitive (e.g. chopping vegetables, climbing stairs) and like it to be an even number. I also have to have volume, like TV volume, on an even number or multiple of 5 - I completely mistrust anyone who can sit with their TV on…

Hi @Adam Rypel _MoroSystems_ Have you thought about smart plugs? You could then check if you've turned the lights, etc. off from your phone!

Hi @Naiara Salas Welcome to the community! According to the following link: https://confluence.atlassian.com/confeval/jira-software-evaluator-resources/jira-software-hierarchy It isn't possible to edit the hierarchy within Jira Software. The link does list a few options for apps from the Marketplace which can do this,…

Hi @John McKiernan Thanks for the resource link - that's now firmly in my favourites! I was referring to the current SD rules, so you've answered my question perfectly, thanks. Regards, Liam

Hi @Harrison Plowright The two examples above are from different projects - what happens when you run the example using the same issue reference for Emmeline as Hannah? Could you also test other users in the 'Experts' project? Regards, Liam

Hi @Harrison Plowright Welcome to the Community! Have you checked the notification helper to see if there are any issues? The below link will take you to a guide on how to locate the notification helper: https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html Let me know how you get on. Regards,…

Really impressed with the Automation - looking forward to getting to grips with it properly. Will current rules be moving to the new automation do you know?

Yeah - there are quite a few articles out there discussing these elements, but its not always easy to find them, so a full on-boarding might be much better.

Hi @Bill OLeary What happens if you delete 'Anonymous' and start typing the customer name? Regards, Liam

Hi @Saarthak Bhagra Can you try the following two options: "Application Environment" = "PRD" "Application Environment" = "OHW PRD" Let me know if either work Regards, Liam

@Daniel Kaufman Do you have a none Google Docs link?

@Community Manager This is a really great article. As others have said, it should be required reading. With that in mind, I wonder if some sort of 'community reader' badge might be a good idea - have a list of required articles to read, including this one and the one you linked to about asking questions, then when people…

I'm not sure that I understand your latest query, but a possible solution to your problem would be to use anonymised fields, so that even though it is in the history, the user would not know the meaning

Hi @doaa mokhtar Looking into this issue it seems as though you cannot hide or amend the history in Jira Cloud - it is possible in Server, but not recommended. Is there a reason other users should not see these fields? Regards, Liam

Hi @Rosana Casilli You can create a customer report to show the resolution type - the following JQL should be what you need: resolution = "Done" Just create a series for each resolution type and change 'done' in each one. You will then choose the reporting period when running the report. If you need assistance creating the…

Hi @Leonor Vilhena To add slightly to what Jack has said above, I'm not sure you can track exact numbers of visitors to the portal, but you can see how many requests were 'deflected' by the knowledge articles within Confluence (if you use it). I'm not sure if that is at all helpful to what you need, but it is extra info…

Hi @NOC Team All you need to do is create your filters to cover several different projects. It can take a little work, but it is possible. Note: You'll need access to all the projects to be able to create the filters. Thanks, Liam

I think that all sounds quite productive! I often think I'll do something after work, then I end up snuggling with Peggy on the sofa and we both fall asleep. I feel like the only good thing to have come out of all this is that more people seem active in their communities - I know we're certainly engaging more with our…

Hi @Raniero FABRIS I think the following is what you're looking for: watcher = currentUser() AND reporter != currentUser() That will also show tickets assigned to you, so you may want to add 'AND assignee != currentUser()' This will also show resolved / closed tickets, so again you may want to amend. Hope that helps…

@Lauren Allen 5 hours?! Wow. My commute is only 1.5 hours and I feel lucky. Are you doing something productive with the extra time?

Hi @Hoc Yes, if you gave the user global admin access then they would be able to administer everything within Jira. The best option here would be to have your admin create a project, then make a user a project lead on the project so that they can finish the setup

Not managed to read the whole thing yet, but really comprehensive and helpful guide - thanks for taking the time to create.

Hi Steven In that case, I'm sorry to say that I'm stumped! In a last ditch attempt to help, would you be able to provide a screenshot of the workflow and let me know which stage each ticket is at? Thanks, Liam