Liam Green Expert

Hi @Devinder Gandhi Unfortunately you cannot configure this out of the box with Jira. You will find a number of Apps on the Marketplace that will enhance the functionality of the Help Centre, although personally I have no experience of these apps. Hope that helps Regards, Liam

Hi @Alexey I think your only option here would be to rename the fields, that way your agents would be able to read them. In the field description you can put the code name to assist when you're setting up automation, etc. Regards, Liam

I agree with @Nic Brough -Adaptavist- - we've moved away from shared mailboxes for just this reason

Hi @Nicolas Rousseaux As Rudy said, it is not possible out of the box with Jira. We use Email This Issue and have found it much more configurable. Hope that helps Regards, Liam

Hi Steven Are they assigned to a different workflow then other tickets? Thanks, Liam

Hi @Saravana krishna The following link should have all the information you need: https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html#:~:text=agents%2C%20and%20admins.-,Edit%20customer%20notifications,Edit%20under%20the%20Action%20column If you scroll to the section headed…

Hi If you read through the link I provided it gives you the instructions for importing your CSV file - all you need to do first is save your file as a CSV using the following steps: Save an Excel File as a CSV File * In your Excel spreadsheet, click File. * Click Save As. * Click Browse to choose where you want…

Hi @MD M Alam You cannot import directly from an Excel file, but you can convert the file to a CSV file and import that. The below link should have all the information you need: https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html Regards, Liam

Hi @Moveinsync Support You can alter the notifications, so that the reporter does not see who the notification is shared with…

Hi Jeet I hadn't realised you were on the Server version - my Jira doen't support the 'moved issue' query, so I don't think I'll be able to help here.

Hi @Kelly McNamara If you go into a ticket using the new view there is a 'configure' button on the bottom right (you may need to scroll down) - you can edit from her. You can also go to Project settings > Request types > Edit fields. Hope this helps :) Regards, Liam

Hi @Steven Could you ask your site admin to give one of the users permission to do so, even if temporarily? Is there something unique about these tickets? Were they created in a different way? Or are they allocated to someone who no longer works for you? Regards, Liam

Hi @Lawrence Lam I cannot see that this is possible in Jira cloud. It may be possible in the Server version but I don't use this so couldn't be certain. Thanks, Liam

Scotland is beautiful. Maybe not considered 'great outdoors' but my fianceé and I love to do city breaks - Edinburgh and New York are our favourite so far

Hi Laurie Unfortunately if something has been deleted then it is deleted, you wouldn't be able to report on it, filter on it or recover it.

Hi Jeet Could you share the JQL of your 'moved to' filter please?

Hi Dieter As far as I'm aware, you can't password protect a request as such. The best way to limit who sees a request is to look at the permissions for that request, and if needed create a new group with the correct permissions for the request. You can find out more about permissions at the following link:…

Hi @Bridget Had signed up for a webinar before seeing this, but hadn't found the link to them. Just wanted to say thanks, will be diving into them shortly!

I understand that I'm a bit late to this one @Monique vdB , but I wonder if there might be a way of marking a question in the 'unanswered' list if I'm sure I can't answer it so that it drops out of my list and I see more of the unanswered questions that I might be able to help on

Hi @Monique vdB Didn't get my badge yet :( Not a complaint, just a gentle reminder :-) Thanks

Hi Devi My apologies, I hadn't read the bit about Sprints correctly. Looking at the gadget options available, it doesn't look like this is something you can do with Jira out of the box. I don't have any knowledge of the reporting add ons available for Jira, so I will bow out of assisting at this stage and hope someone else…

Hi Rika You wouldn't be able to do this through the gadget directly - you would need a browser add on that refreshed the whole dashboard page at your required interval.

Hi Devi If you need to do it all in one gadget then you just need to create and save a global filter first that shows all the issues you need for the dashboard, then use my suggestion above to filter that down on one gadget. Thanks, Liam

I agree with Florian - would be happy to help but can't as I can't sign in to assist

Hi Devi Hope you're getting on ok using Jira. What you need can be done with a Dashboard and the Filter Counts gadget. You'll need a separate gadget for each project but can show them all on one Dashboard. All you need to do is put the JQL query in for each count you want to return (there's no need to set a warning count).…

Thanks Clare, Will take a look at it and see what it does

This is a difficult one - I think Tom Holland could play a younger me as I was geeky and awkward at school. As for now, I think it would have to be someone like Robert Downey Jr because of the wit or Russel Howard (I know he's a comedian not actor) because of the looks

I think it would have to be: * Game of Thrones - I know the last series is a bit questionable but I love the others * Great British Bake Off - Cake!!!! * The Thick Of It - Introduced me to the word omnishambles! * Killing Eve - Simply because it is amazing * Come Dine With Me - everyone needs some 'take your brain out'…

Hi all Just posted a quick discussion about colleagues at home here! https://community.atlassian.com/t5/Off-topic-discussions/Issues-with-colleagues-when-working-at-home/td-p/1472328

Hi @Teodora V _Warsaw Dynamics_ I've already found lots of helping hands - almost any time I have an issue I do a quick community search and find someone else has had the same problem and lots of people have already helped find a solution! Really enjoying the journey so far