Liam Green Expert

Hi @Алина Наумчук Welcome to the community. If you use the search term issuetype = subtask and ensure it displays the parent link column you will be able to export it to Excel and use a Pivot Table to count the tasks per parent. Hope this helps

@Nic Brough -Adaptavist- - I feel like this is somewhere in England (or the UK if I'm wrong), but I really don't know where! @Monique vdB - I love this game!!

@Community Manager As soon as I saw your message I thought about spam. Our email server was blocking it! All sorted now, thanks - will see you on the 8th!

Hi The only thing I can think is that there's a rogue holiday showing somewhere in a calendar. Sorry I couldn't be more help Thanks, Liam

Hi Pat The only thing I can think is that you can set the rule to run more often, or have a manual button to do it. Not necessarily relevant, but are you aware that your label says 'warching' not 'watching'?

Hi @daveys110 It wouldn't be possible to show only the top person per project per row. What you could do is create a dashboard showing a list for each of your projects - then an overall list showing all projects. Regards, Liam

Hi @Ravikumar Selvaraj Welcome to the community! What happens if you select 8 or 9am for thee start time?

Hi Ro It is very strange - do let me know what your IT team says Thanks, Liam

I had so many plans for lockdown, turns out the one habit I'm continuing is napping in the afternoon!

Hi @Pat Skerrett Welcome to the community! I think that Butler would do what you require, using either Board Buttons to manually do this, or Rules to do it automatically. Link below should be of assistance:…

Hi It sounds as though you have a filter set on your scrum / kanban board. If you remove this you will see your epics again.

Hi @Sai Yerra Welcome to the community. Are you using a next-gen project? If so your epics will appear differently.

@oranges13 we're currently doing a mix of home and office. I'll certainly be grabbing a screen next time I'm in though

Hi @Monika Rani Thanks for such a thorough review. Only just found Trello and not sure if it is for us yet, but this kind of insight really helps figure it out

@Teodora V _Warsaw Dynamics_ a little late to the party, but just found this article! For a while I was a bit of a community lurker - logging in mainly to find answers to my own questions and not really thinking about the wider community. Then one day I saw a question and thought 'I know the answer to that' - I haven't…

Hi Ro I don't speak Spanish - but Google translate has helped with the above and I think I understand it all. Just to clarify, are you saying you don't get emails when a ticket is assigned to you or when a ticket is assigned to someone else? Looking at your scheme and the fact that you've checked permission helper - I'm…

Hi @Community Manager I think I've signed up for this as it won't let me register with my email, but I can't see anything in my inbox or diary - is it possible for you to check? Thanks, Liam

Hi I think Jack below is probably correct - can you add attachments?

Hi @Jean-Michel_FILLATRE-CHFS Do all users have the ability to link tickets?

Hi Ana I'm not sure why it happens - I think it may be to do with the number of child pages, if there is too many then it collapses. Did my advice for the sidebar work?

Hi Ro Could you possibly provide a screenshot of the notifications - one for a project that works and one for the project that doesn't? Thanks, Liam

Hi @appsupport Welcome to the community! Can I ask why you want all notifications to go to that email address? Does the email that you are sending to match the agent who performed the action? If so, the user will not get notifications for their own action. Also, the notifications will only go to a specific email address if…

Hi @Rosana Casilli If you use the Notification Helper in Jira it will tell you why you're not receiving notifications. If you use the following link it will tell you where to find the helper: https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html Hope that helps Thanks, Liam

Hi @Ana Belén González Villalba Welcome to the community! If the sidebar keeps collapsing then you need to press the arrow toward the top of the bar to fix it in place. Alternatively, the keyboard shortcut '[' (on my keyboard it is next to the 'P' key) will do the same thing. Hope this helps Thanks, Liam

Hi @Jean-Michel_FILLATRE-CHFS Could you provide screenshots of both examples please? Thanks, Liam

Hi @ADyPo Welcome to the Community! I'm not aware of any way of limiting the number of tickets that an agent can take - but there are certainly options for seeing how many tickets an agent has or automatically assigning on a balanced workload basis. Firstly, the simplest way of seeing how many tickets an agent has is to…

Hi @[deleted] It is not possible to export comments on the Excel export. What you could do is export the data as an XML file then import into Excel. Regards, Liam

Hi @Andy Martin That should be no problem at all - we use a shared mailbox for the same thing. Just be aware that if users are also using the mailbox you're likely to create lots of unnecessary tickets. Regards, Liam

Hi @lee The following should be what you need: 00:00 - 08:00 project = "Project Name" and created > startOfDay("-24h") and created < startOfDay("-16h") 08:00 - 16:00 project = "Project Name" and created > startOfDay("-16h") and created < startOfDay("-8h") 16:00 - 24:00 project = "Project Name" and created >…

Hi @James Klein - Deactivated Unfortunately I don't think there is any way of the bell holding the unread notifications. The same happens for me