Liam Green Expert

Hi @Jawad Zakhour Try this instead: (assignee in membersOf('HR') OR assignee in membersOf('DEV') OR assignee in membersOf('FINANCE')) AND created >= '2020-11-25 00:00' AND created < '2020-11-26 00:00' ORDER BY created DESC The 'OR' means it is currently looking for anything assigned to HR or DEV from any time or anything…

Hi @ryan Thanks for the screenshots. It looks like a set up issue, and that your 'done' status is called 'To Do'. What happens if you mark everything as 'done'?

Hi @artur.l.ext Welcome to the Community! This is possible - the attached guide has a section on Conditions which should help: https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/ If you need any help, let me know and I'll see what I can do. Regards, Liam

You're very welcome. 'currentUser()' is a lifesaver!

Hi @Johannes Wilhelm Welcome to the Community! If it is agents (as opposed to customers) that you want to send it you - this could be achieved with a filter subscription. If you click this article: https://support.atlassian.com/jira-software-cloud/docs/work-with-search-results/ and scroll down to subscription it will talk…

No problem - feel free to 'accept' my answer if you're happy with it

Hi @Guido Leenders Has this been happening since yesterday? It may be related to the current Atlassian incident: https://status.atlassian.com/ If it has been going on for longer than this then it may be worth logging it with Atlassian as a bug.

Hi @Vinay Peddamala Welcome to the Community! There is an article from Atlassian on this: https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html It gives an option for contacting support an an option to migrate to a different site. Hope that…

Hi @Jo Janssen Your admin will need to edit the workflow to remove the resolution (or set it to 'none') when the ticket is transitioned to reopen. If they're struggling with this, let me know and I'll see what I can do to help. Regards, Liam

Hi @agnieszka.mietz-blijleven Welcome to the Community! As Ben said, you may be able to achieve this with automation. You could also use the Email this Issue add on to achieve this: https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview Hope that helps, Regards, Liam

Hi @Leah Bell Unfortunately, pages inherit the parent permissions, so if a user cannot see the parent they are unable to see the child page. There are a few apps that mention permissions - https://marketplace.atlassian.com/search?product=confluence&query=permission - but I don't have any first hand knowledge so would be…

Hi @Kyle What issue are you having with the above? Thanks, Liam

Hi @Joel Van Blommestein Are you adding them as agents rather than customers?

Hi @Craig Smith If this has only been on going since yesterday then it may be related to the current Atlassian degradation. If it has been going on longer than this then my advice would be to report it to Atlassian directly as a bug: https://www.atlassian.com/company/contact Hope that helps, Regards, Liam

Hi @Suma Pralhad Kustagi Do you have a field to capture what department someone belongs to? You could create a dashboard showing what people and what department have worked on a ticket, but I don't think you'd be able to correlate the two. E.G. Users A B and C worked on the issue. Marketing and Functional Operation worked…

Hi Atlassian are current experiencing a degradation in service that may be affecting notifications. You can find out more on their Status page: https://status.atlassian.com/ Regards, Liam

Hi @Artemiy Welcome to the Community! As far as I know, there isn't a way to change the field type once it is created. If you wanted to move the information from the old field to the new one, you could set up an automation rule to do this - if you set it to happen on a schedule then once the rule has executed you could…

Hi @ryan Welcome to the Community! Do you have a screenshot showing the issue you're facing? Thanks, Liam

Hi @Lindsey Dunphy Welcome to the Community! There is currently an ongoing incident with Automation that may be affecting you. You can find more information on the Status page for Atlassian here: https://status.atlassian.com/ Hope that helps, Regards, Liam

Hi @Elissa Wyne Welcome to the Community! There is currently an ongoing incident with Automation that may be affecting you. You can find more information here: https://status.atlassian.com/ Hope that helps, Regards, Liam

Great reminder to all new members to just get involved! We were all new once, so don't feel like the question is too simple - if you want an answer, ask it!

Hi @Antoni Pérez Welcome to the Community! Glad to have you here

That dancing gif is great!! Congrats everyone

I still feel like we're too far away to start Christmas - for me it begins on December 1st. We have advent calendars here in the UK. It used to just be chocolate, or homemade ones - but now you can find almost anything - I've bought my fianceé a stationery advent! Christmas is likely to be a lot quieter this year, but we…

Hi @Joyce Oliveira Welcome to the Community! Good to have you here

This looks deliciously chocolatey!

No problem! I agree, it does seem like a very simple fix for them, and judging by the comments it's a very annoying bug. If you're happy with my answer and it helped then feel free to 'accept' it

Hi @Dave Rench McCauley No, it doesn't work - I wasn't trying in Next Gen before. It seems as though it is a known bug in Jira. There is a page for it: https://jira.atlassian.com/browse/JRACLOUD-72180 The page does have a workaround on it too. There is also a workaround trick on this…

Hi I've just done a little work on it on my instance, can you try: project = XX AND status changed TO Done AFTER startOfMonth() BEFORE endOfMonth() That just worked for me (although I don't have a 'done' state, I have 'resolved')

Hi @serge calderara Jira have recently announced that Opsgenie is being incorporated into JSM: https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-Jira-Service-Management/ba-p/1528241 This will give you the Major Incident tools you need. It will take a few weeks for the rollout though.