Liam Green Expert

Hi @Marco Vaca Welcome to the community! Is there a reason you would want them to edit the description rather than just add a comment? In terms of adding a screenshot, for example, I would certainly suggest that is best done by adding a comment. Regards, Liam

Hi @Silvia Mally Fattori Projects can't have status as such - although @Jack Brickey's suggestion about archive might work. The other thing to look at would be having each project as an epic on a bigger project board - that way each epic can have its own status. This article gives you a bit of an insight into epics and how…

@Hanno-Wybren Mook the fee is a flat $10 for up to 10 users per month, after that it is $2 per user (e.g. if you had 20 users it would be $40) but I do agree it is a potentially expensive add on, especially if you don't need the other features. A potential work around would be to grant a licence to your third party and…

Hi @Hanno-Wybren Mook This isn't something that is possible with Jira out of the box - you would need to use a marketplace add on. We use Email this Issue, which has this functionality. We don't specifically use this bit of it so I can't comment on that aspect, but overall the app is great. Hope that helps Regards, Liam

Hi @Hanno-Wybren Mook If you go into Project settings then Email requests, there is a '...' button on the top right - click that and choose 'configure email request types' - you can change it from here. Hope that helps Regards, Liam

Hi Andrea It can be automated using a 'time to close' SLA. We have ours set to automatically close after it has been resolved for 3 days. This question has a really good example of how it works in practice, and it suggests reading this documentation on automation. If you already know quite a bit then it may be going over…

@Kyren Wong I am so excited!! Our pug will be sat by the door waiting for this to arrive!

Hi @Chris McAloney Welcome to the community! I'm not entirely sure whether there is a way of restoring the field - but I will provide a potential workaround for you. If you add the field to Project 2, you can then use bulk change to update the field for all the issues. You'll need to do it once per Criteria, so could take…

Hi Andrea My advice would be to use a workflow that has a 'Resolved' status and a 'Closed' status - that way 'Resolved' tickets can be reopened, but 'Closed' tickets cannot. Thanks, Liam

Hi @Silvia Mally Fattori Welcome to the community! I'm a little confused by what you're asking - are you saying you would want to mark the whole project as 'completed' or 'approved'? Regards, Liam

Hi @Jamie Macdonald I think @Jack Brickey is correct - if you check the settings you're likely to find that the domain is allowed.

Ok, at least we're getting somewhere! That isn't how our service desks work, so it seems like a bug, my advice here would be to reach out and log a support ticket with Atlassian. Let me know how you get on though!

Hi Asher We are indeed on two different tickets - I'd noticed this the other day! I'm pretty confident the above should work but do let me know. Thanks, Liam

Hi Asher This is very perplexing! If you look at the 'Agent view' tab on the request type settings, does it show the description in the customer request form as below? Thanks, Liam

Hi @Jason Gray Not had that issue before - but I think the best way to resolve would be to reach out to Atlassian and see if they have any billing issues on your account. Regards, Liam

Hi @Remco de Ket Welcome to the community! You can find out a lot about Jira by completing some of their free training courses (https://training.atlassian.com/free-training-catalog) or by watching their webinars (https://www.atlassian.com/webinars) You can also get involved in the community by exploring and asking…

Hi Andrea You can remove the automation that re-opens a ticket so that it remains closed. You cannot prevent a user from commenting on an old request though. You could set up some automation so that if they comment on a closed request they get an automated message confirming that the ticket will not reopen. Hope that helps…

Hi @Roy Is it showing in the mailbox for the email account? Has it been blocked by your spam filter? Regards, Liam

Hi @Jamie Macdonald Welcome to the community! Is it always the same domain that is joining? Are the users joining as customers? Regards, Liam

I agree that an import calendar feature would be great!

Hi @Alex Larini Are you using Jira Server? If so, the automation people keep talking about is a Marketplace app for you: https://marketplace.atlassian.com/apps/1215460/automation-for-jira-server?hosting=server&tab=overview There is also a lite version for free that may work:…

Hi Jack The following link should talk you through it. https://confluence.atlassian.com/adminjiracloud/managing-global-permissions-776636359.html Let me know if you need anything further. Regards, Liam

Hi @Jack Adoline Welcome to the community! It's all to do with permissions, to be able to do that the user will need the Browse Users permission. Hope that helps Regards, Liam

Hi @[deleted] We don't often have cases where the reporter is an agent, so we don't work that way ourselves. I can see advantages to it, as as you said the verification is a great point though. I think the potential downside is that tickets that are 'done' but waiting to be marked as resolved by the Reporter might end up…

Welcome to the community @James Stanbridge and @[deleted] You'll find everyone here is really helpful, and you can also find out a lot about Jira by completing some of their free training courses (https://training.atlassian.com/free-training-catalog) or by watching their webinars (https://www.atlassian.com/webinars) You…

Hi @Gui Ávila If you choose the create project option, when you look at the bottom it will give you the option to 'Try a next-gen template' All you need to do is click that and follow the steps! Hope that helps, Regards, Liam

Hi @[deleted] I think the B to C and back again makes sense (so long as there are appropriate internal notes from B explaining why they have assigned to C) - the only thing I found a bit odd in your flow was that the issue is then assigned to the reporter? Would you not just let B mark as resolved?

I feel like I need the full book of Phil'sosophy! One of my favourite idioms, similar to the second mouse because it is a bit dark, and almost always used without the extension is: "Great minds think alike...fools seldom differ" I just love how simple and yet stunningly beautiful it is!

Hi @Stephanie Stach Welcome to the community! you can also find out a lot about Jira by watching their webinars (https://www.atlassian.com/webinars) If you have any questions the community are really friendly and always happy to help!

Hi @Dennis Christopher Gudgen Welcome to the community! You can find out a lot about Jira by completing some of their free training courses (https://training.atlassian.com/free-training-catalog) or by watching their webinars (https://www.atlassian.com/webinars) You can also get involved in the community by exploring and…