Liam Green Expert

I'm glad it worked! No idea Alex, the only thing I can think is that one of the add-ons was overriding the settings and removing it caused them to change

Hi @Rob If you click the cog and go into User Management settings, then click on Jira Service Desk, it will either show you the date that the user last logged in or will show 'never logged in' if they don't use the portal. With regard to labelling customers or using a sub-organization, I've never seen that done before so I…

Hi @Alex Kuterman If you go into your System Settings then scroll down to 'User Defaults', there is an option there for Default outgoing email format - if you click 'edit default values' you can change this from text to HTML. Hope that helps, Regards, Liam

Hi @Asher Francis Sorry for the delay in replying. It looks like it is an issue with the request form. If you navigate to Project Settings > Request Type > Choose 'Edit fields' on the correct Request type > Then click Request Form, you should bee able to add description here. Let me know if that resolves the issue Thanks,…

Hi @Vinay Sharma You could do this using a custom field - you can edit the Priority field, but it would then change for all projects, using a custom field would allow more precision. Hope that helps Regards, Liam

Hi Could you possibly share the screenshot? Redacted if needed. Thanks

Hi @Asher Francis No, not without an add-on.......just kidding! If you use the JQL 'startofYear' then it should work. e.g. createdDate >= startOfYear() AND createdDate <= startOfYear("+3M") for Jan-Mar createdDate >= startOfYear("+3M") AND createdDate <= startOfYear("+6M") for Apr-Jun It will then roll with each year. A…

Hi @Asya Solnyshkina Welcome to the commuity! If you have an issue with your billing then I would reach out to Atlassian directly for assistance. We have had a similar problem in the past though and we weren't notified of an issue either, just had our account suspended. Atlassian were quick to resolve it though. Hope that…

Hi @Asher Francis It looks as though descriptions are automatically hidden in the portal. Does it show if your approvers click 'Show details' as above? Regards, Liam

Hi @[deleted] Apologies, I thought you were using automation, not a workflow, to do this. My knowledge on workflows isn't great, so hopefully someone else will be able to pick up on this question.

@Monique vdB I need an option to 'love' your above comment instead of like. I need a cloudie in my life - not only for me, but my pug will love it too!

@Jimmy Seddon Thank you for the nomination! I really appreciate it. I've said on a couple of posts that I was a lurker on the community for a while, but making that decision to get more involved has really helped me. I've learnt so much about Jira in the last couple of months, mainly from getting involved in the community.…

I'm glad you've solved the issue. The Project Automation is really powerful, so if you're having a slow day it's great to play around with and see what else it can do for you.

Hi Rob It doesn't unfortunately. I've just noticed that I didn't include the article in my initial answer: https://confluence.atlassian.com/jiracoreserver073/search-syntax-for-text-fields-861257223.html Hopefully that will shed some light on why the wildcard doesn't work. Regards, Liam 

Hi Rashid Yes, if you want to buy the product then reach out to Atlassian and I'm sure they will allow this

Hi @Margaret Winward That is the Automation section, if you scroll down to Apps then Project Automation you'll get a whole new section of automation options

@Dirk Ronsmans My fault for not exploring the limitations properly! I thought Rashid was looking to extend the time of the trial not the functionality!

Hi @Margaret Winward You would be able to do this using Project Automation - just go to your Project Settlings, then Apps, then Project Automation to get to this section. Regards, Liam

Hi @Rashid Owais If you reach out to Atlassian directly then they may be able to extend the trial. Regards, Liam

You're welcome - glad we got to the bottom of it. Depending on how important it is to you, you could consider an add on such as Email this Issue to help

Hi Dan Having done some digging in this, it doesn't look like it is possible in notifications - there is a feature suggestion for it though: https://jira.atlassian.com/browse/JSDCLOUD-4782 Liam

Hi @stephen_rowlinson If you go into your admin section, you will find 'Screens', if you click on this you can find your screen, then click the 'Screen Scheme', when this loads the top of the page will say 'Shared By X Projects' - clicking on X Project will show you which projects use that scheme. Hope that helps Regards,…

Hi @Emily Mason Do you have some form of pop up blocker? Have you tried on a different browser? Regards, Liam

I love the cloudie!! @Monique vdB Do we get an actual cloudie or just the badge?

Hi @Alberto Rodero Orts Welcome to the community! From what I have read it does not send a notification, even if it tells you that it will. If I were you I'd test this out for yourself before doing it with live customers. Hope that helps, Regards, Liam

Hi @danielb Are you typing the variables or using the 'insert variables' button? Regards, Liam

Hi Rob I'm not sure about using wildcards, but for the above query I would use 'in' not '=', so instead of: Organization = "Customer 1(P)" OR Organizations = "Customer 2 (P)" OR Organizations = "Customer 3" you would have: Organization in ("Customer 1(P)", "Customer 2 (P)", "Customer 3") The following article on JQL might…

@Aimee Armitage This is very odd. I think the best way forward is to monitor the issue an see if you can pinpoint any patterns? Also, it may be worth logging a ticket with Jira support directly

Hi @Pns Admin Welcome to the community! There are different types of Jira Certification - their website has lots of information: https://www.atlassian.com/university/certification Hope this helps, Regards, Liam

Hi @Neil Ingram Please consider 'accepting' my answer if it has solved your query :-)