Liam Green Expert

I think a rough translation might be squid risotto - it looks delicious anyway

I do love pasta!

@Bridget I am here for pug gifs!

It doesn't look like it, no.

I'm in... bring it!

Hi @Dharanikumar Salva If others aren't experiencing the issue then it suggests it is machine related. Have you tried restarting? Or tried another machine? If so, you would be best reaching out to your IT support desk. Thanks, Liam

Hi @Dharanikumar Salva Is it every ticket you are unable to scroll on? Have you tried a different browser?

Hi @Dharanikumar Salva Welcome to the Community! Do you have permission to comment on issues in this project? What happens when you press the 'comment' button at the top? Also, are others experiencing the scroll issue with this ticket? Thanks, Liam

Hi @Patrick Aiken Welcome to the Community! Unfortunately, you would not be able to use the reporter field in this way. One option is to use Organisation to group your reporters, or alternatively you could create a custom field for this. Hope that helps, Regards, Liam

Glad to be of assistance!

Thanks @Angélica Luz I did some extra testing and thought that might be the case - very glad you've confirmed.

@Alexander Pappert I believe you're right, yes

No problem @Ignacio C Feel free to accept both our answers if we helped

Hi @Ignacio C Being a project and system admin doesn't automatically give you every permission. If you go into the permission scheme you can add yourself / your role to the Manage Watcher permission. If you need some help with permissions then this link should help. Regards, Liam

Hi @Ignacio C Welcome to the Community! Have you tried the Permission Helper to see if it assists? Regards, Liam

Hi @Jeanne ROBERT You can add these people as Request Participants - they will then see and be able to comment on tickets. See this link for further information. Thanks, Liam

Hi @Vero Rivas If you mark a post as 'spam' then you will get a Whack a Mole badge in Kudos

Hi @Mark Harding I think you can buy Opsgenie as a standalone product, which is where the pricing comes from - but it is included with JSM.

Hi @Samantha Barnett Welcome to the Community!

Hi @Hema Kalbagilmath Opsgenie is available with the standard plan - but there are some limitations. If you go to this link for JSM Pricing, and scroll down to IT operations management, you'll see the differences. Hope that helps, Liam

Hi @Monica Ferrer You're very welcome. If I assisted, please feel free to 'accept' my answer above. Thanks, Liam

Hi @Monica Ferrer If a customer replies to the notification email then it should add that comment to the ticket. Alternatively, you could change the wording of the notification to ask people not to reply and to visit your portal instead. There is no way to prevent replies though. Hope that helps Liam

Hi @Kristopher King What you may need to do is make the workflow 'inactive'. If you take a copy of it, you can amend that one to have the old 'To Do' status in it. Then simply swap your workflows so that the copy is the one you're using.

Welcome to the Community @Song Wei Chen !

Hi @Ashutosh Mohanty This article will show you the different advanced functions. If you're adding data every day then you will need to edit it daily - if you just wanted 5 columns to show the last 5 days, for example, then you could use StartofDay(-1) to show yesterday, continue that to use up to StartofDay(-5) and the…

Hi @ankit gulati I agree it would be - but if you needed them in the particular sequence as above then I think you would need to do that. As Mykenna has asked above, can you explain why you need them in sequence?

Hi @Ashutosh Mohanty Welcome to the Commmunity! One option here would be to use the 'StartofDay()' time period, then add a new column to the left each day with tickets from the day before. I've outlined what I mean below: Today you would have one column with 'StartofDay()' in the filter Tomorrow. you would add a column to…

Hi @ankit gulati I think to get the sequence you would need to add each one manually so that the Key is given to the issue before you add the next one

Hi @Diane v Can you click on the 'epic link' field and choose a new Epic from the dropdown as per below: Thanks, Liam

Hi @Kristopher King Welcome to the Community! Can you explain in a little more detail what it is you need please? Thanks, Liam