Esther Strom Community Champion

Ooh, interesting topic. I unfortunately haven't traveled nearly as much as I had hoped I would by this point in my life, so I don't have many. I did get to go to England, Scotland, and Wales back in the mid-90's when a choir I sang with was invited to a choral festival. We had a day trip into Snowdonia, which included a…

>Spinning is like meditation to me! That's what I need! I don't really have room for a wheel, but I might have to look into drop spindles. Because I need a fleece stash on top of my yarn stash 🙄

Ooh, I haven't tried spinning yet. Do you use a fancy wheel, or a drop spindle? 

I've been knitting for 15 years, and there are some really basic sock recipes out there. If you're interested, I can share. If you can knit in the round (either DPNs or magic loop) you can knit socks!

@Mandy Ross I have those Crafty Bitch ones, too! I'm also a knitter. Ironically, I've never been able to finish a pair of socks; I just get too bored and end up frogging to do something more interesting 😂

I'm addicted to BlueQ socks. Current favorites:

@Yael Dvorin in the View Settings menu of your Roadmap, do you have the Epic Display Options set to All? If it's set to Complete, and your epics are all open, that might be why. Here are more troubleshooting tips for the Roadmap view.

Your classic project would be Jira Software, not Service Desk. If you still need all of the other features of service desk (like external customer management), I'd recommend staying with a service desk project and just creating a board as suggested in an empty classic Software project. Easy setup of request types without…

@Freddy Andersen the good news is, this is on the roadmap; the bad new is, it's not due until Q3/Q4. There's also an open ticket you can vote for and follow.

@Ben Weisman if your organization also has a Jira Software license, you can do what I mentioned above: create a classic Software project; lock down Create access in it so users can't add tickets; create a saved filter that pulls in tickets from your Service Desk project, and set up a single Kanban board in the Software…

I have to say that, aside from the Atlassian Space Services, this was a pretty disappointing year. My office usually gets very into it, but we're all fans of the kind of thing you can't really do remotely - like change your project manager's desktop to a screenshot of the classic Windows blue screen of death, or filling…

@prashantgera Have you already moved your project shell via Project Configurator? If so, and Due date was one of the required fields in your field configuration, you'll need to make sure all of the tickets you're trying to import have a due date in the csv file. The documentation for csv imports is here, if you haven't…

Unfortunately there's no easy way to merge two instances. There are detailed instructions for several approaches here.

If the destination is empty (i.e. you're moving to a completely new instance), then yes. You can do a backup of your source system via the backup manager (https://<source-site>.atlassian.net/secure/admin/CloudExport.jspa). You'd then do a system restore from the backup in your destination instance…

Can you provide a bit more info about how emails are coming into Jira? Are you talking about Service Desk (Service Management) email request types? Or are you using an issue collector or mail handler to create issues in a Software project? You could probably use an automation rule (either global or project-level) to…

Hi, @Bohdan The easiest way to create a link between a ticket and a pull request is to just set your branch's commit message to have the Jira ticket number be the first thing in the commit. git commit -am "JIRA-123 this is my commit message" This will result in a link from this commit/branch to the jira ticket called…

This feature is currently in beta; you can read more about it and sign up for the early access program here. In the meantime, you could look at this app. Project Configurator for Jira Cloud It currently only supports copying project configuration (i.e. screens, workflows, etc.), not data, but you can pretty easily move…

Update to this answer: scripted fields are now available in Cloud. https://scriptrunner-docs.connect.adaptavist.com/jiracloud/scripted-fields.html

Hi, @Courtney Best - welcome to the Community! In Jira, there's a tile icon in the top left of your screen; that's the app switcher. If you click on it, it should list all of the products you have access to. Alternatively, you can bookmark this URL: https://<your-company>.atlassian.net/wiki Confluence can have many spaces,…

Hi, @Ataib Ahmad - welcome to the Community! JQL isn't like SQL; you can't run a COUNT query that returns a number. What you can do is run a query that will return all tickets closed by a specific account, and see how many are returned by that query. The JQL would look like this: project = <your project> AND status changed…

Hi, @Yael Dvorin - can you clarify what you mean when you say you can't have all your epics on the roadmap? Do you have existing epics created in your backlog that don't display on the roadmap? Or are you trying to create epics in the roadmap view and getting some kind of error?

I'm definitely signing up, but how does this work with multiple instances? Does the user get to choose which instance to search/create pages in, or can only one instance be linked to a given meeting or chat message?

* I've moved 6 times in 49 years. I'm hoping to move back to the city some time this year, but that depends on my selling my current house, which may not be easy. * The last time I moved was in 2003, just before getting married. I got the house when we split and have just never bothered to leave. * My family photos - ones…

I also have a teddy bear my sister gave me - she was 8 and I was 16 and going to a summer university program and she didn't want me to be lonely, so she gave me her bear. 33 years later it's somewhat worse for the wear, but it's outlasted several boyfriends and a husband 🤣

Glad I could help! 

Can you clarify? Are you looking for a report on who closed the requests, or which requests have been closed that were assigned to a specific agent? Depending on your setup, it's possible that someone other than the assigned agent closed a ticket, so it would help to know which you're trying to determine. In either case,…

Welcome to the Community, @chelsea-ullainalow Without actually being able to see your instance, I don't see anything immediately wrong with your JQL. When you say you're trying to create a report, are you using the New Report option under Reports in your project? Or trying to search using Jira's issue searching? Is it…

Thanks for the reply, Hana. We use Atlassian Access with SSO, so it's not really possible for me to try another user without actually getting another real user to create a token that they then share with me. I'm wondering if it's ignoring the Authorization header and running as the Jira automation user. UPDATE: I tried a…

@Madineni can you clarify? Are you trying to rearrange the order that the queues are listed in your sidebar, or rearrange the tickets in a queue? If it's the latter, you can click on the column headers in your queue to resort the issues, or you can edit the queue's JQL to include an ORDER BY clause. You cannot drag and…

Graffiti! That's what it was called. It was driving me up a wall that I couldn't remember.