Clark Everson Expert

Hi @Spencer Gordon Welcome to community! Honestly i couldn't find the answer anywhere so I asked ChatGPT and hopefully it helps: If the settings for moving a Trello board are grayed out, it could be due to a variety of reasons. Here are some steps you can take to troubleshoot and possibly move your board: * Permissions:…

Hi @Aishwarya Chandrakumar Welcome to community! Honestly for the issue of importing that would only happen if they had the sprint value in them For splitting issues you should do that after you close the sprint before you start the next one. For situations that impact scope: * Work Added: * New Issues Added to the Sprint:…

Hi @Justin Armer Welcome to community! What level of admin are you? If you are a jira admin, and trying to add users who have no jira access whatsoever, then that would be why. Users need to be site admin to grant new users access. Jira admins can only add users who currently have access to the instance into projects. But…

Hi Adam, Welcome to community! You wouldn't be able to bypass conditions, you would need to modify the workflow to allow for this. What you would want to do so to not impact your current workflow would be to add a new workflow transition using some kind of tool like scriptrunner, and have the condition only work for the…

Hi Roli, The general rule of Confluence is parent permissions take precedence. So if someone has access to a page but not the parent page or the space they can't see the page Same goes if they have access to the space and to a sub-page but not the middle page. To have access to the sub page they need access to all 3 pages…

Hi Allison, The only thing i can think of is you are filling in the estimate values in the epics themselves rather than only the stories under the epics, or have some automation some where doing this. Also maybe could be subtasks as well. Best, Clark

Hi Louis, Welcome to community! For the type of searching you are trying to do this is not a native function of JQL. You would need a plugin like scriptrunner to enhanced the JQL to allow this type of functionality. Even better if you have all three you can more easily automate some processes I would recommend speaking to…

Hi @Sofia Grunspan Native JQL doesn't have a way to do it but there are some creative ways on stack overflow that should work: https://stackoverflow.com/questions/5975529/issues-commented-by-me-in-jira Best, Clark

Hi Chris, For OAuth 2 you would need to do it via application links as outlined in the warning here: https://confluence.atlassian.com/jiracore/setting-up-oauth-2-0-integration-1005784173.html Best, Clark 

Hi Nikhil, More than likely you would need to use the Cloud API. You cnan find the docs for this: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#version If you are using atlassian cloud: https://developer.atlassian.com/cloud/admin/user-management/rest/intro/#about Best, Clark

Hi @Pookie Welcome to the community! At first glance this looks like the user has some kind of plugin in their web browser. Have they tried using a different browser or an incognito window? any 4xx error is user related, not application related Best, Clark

Hi Talib, If you are moving to Jira cloud you won't be able to do attachments via CSV as it requires access to the database. For comments you can do them after. You can see more information on this previous community…

Hi @Jordan Freestone I would recommend checking with your Jira admins at your company. I know for us we have done some creative things to prevent users from using Simplified workflows as they can actually hinder high level reporting. But from first glance you may not be a Project Admin. If that is not the case as you don't…

Hi @Cherry Abraham Welcome to community. The article you shared was for data center. Even in data center raising the limit, while it can be done, isn't recommended and puts the instance out of support. For cloud though changing limits like this, last I checked, is not something that can be changed. Best, Clark

Hi @gretten @welcome to community I believe you need to do this project = currentproject And (Sprint not in openSprints() OR Sprint not in futureSprints() OR sprint not in closedSprints()) Alternatively you can also use the != Generally is not empty really only works well with text fields best, clark 

Hi @Encryption Cake Welcome to community! i've used roles in many permission schemes and this doesn't cause the issue, there seems to be something else at play unrelated to permissions here In the permissions scheme verify the browse permission role isn't applied to that group would be the only permission based thing Other…

Hi @arno Have you had the user try restarting their computer, browser etc? They could also try incognito If that doesn't work then I would recommend having the user gather a HAR file and submit it to Atlassian as it seems to be user specific. Best, Clark

Hi @Michał Kwiatkowski If this is one of the included reports of Jira, it's not really possible to extend or add features to them. You would need to submit a feature request to atlassian. However many users rely on third party tooling for reports within Jira. Depending where you want to see the reports there are different…

Hi @Jayant Chelluboyina (TMNA) Welcome to community! Does the developer have the manage sprints permission? If you aren't the instance admin I would reach out to the instance admin and there is a tool they can use to check if the user has the right access either via logging in as them or via permission…

Hi @Marnix Klooster From reviewing previous posts I see that maybe refreshing the browser should work as you suggested and that is expected behaviour even for older Jira instances: https://community.atlassian.com/t5/Jira-Core-Server-questions/quot-Updated-quot-field-not-updated-when-a-comment-is-added/qaq-p/921019 I also…

Hi @benny.veszpremi Welcome to community! While some companies are fairly active on community for XRay it can be pretty hit or miss. I would highly recommend opening a support ticket with them. https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2 Best, Clark

Hi Nate, There is no way to automate the inclusion of an xls document using automation for jira. You would need to look at a scripting tool like scriptrunner Best, Clark

Hi @Shaza Elfandy Welcome to community. Are you the admin of your instance? If so jira I’d highly customizable and you would make this kind of configuration how you see fit. If you aren’t however every instance is different and has different rules. You would want to talk to your admin and present your problem and what you…

Hi @Jaroslav Jasek From an older post You can remove/delete the linked issues from an issue. * Go to an issue that contains links, and locate the Issue Links section. * Hover your mouse over the link you wish to delete, and click the Delete (trashcan) icon that appears. source:…

Hi Adam, The pycontribs is an open source community not officially supported by Atlassian. While it is really good you may or may not get an answer on the community about it. I would recommend asking in the open sources community though: https://github.com/pycontribs/jira/discussions Best, Clark

Hi Jean, The Jira ios app is a limited experience mostly meant for viewing tickets and answering them if needed. While it can display some other things it is not intended to be a full replacement for the web browser experience. Best, Clark

Hi Jessica, Welcome to the community! If you haven't already I recommend introducing yourself in the new member area! In regards to your question, you may find some experienced users of third party plugins via the community but the general recommendation is to reach out to the…

Hi Dawn, welcome to community! For limiting only certain fields on certain steps of the workflow you would need a plug-in like scriptrunner if you were overall preventing it from being edited than this would be easier as native functionality for edit issue screens could be used…

Hi David, you can follow this documentation: https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/ it’s almost identical for cloud and data center best, clark

@Patrick Pellegrino Welcome to community! the reason would be because is for the actions you are having do, creating and editing it requires users to have accounts in jira. So without them signing it it can’t verify their identity best, clark