Zeeshan_twdimt Atlassian Team

Hey Gail, Read only Admins are not allowed to access API Keys in your account (both from an integration and your API Key management page). They can only get the API Keys of any Team-based integration of a Team that they are an admin of. Hope that helps answer your query. Best,

Hey Pierre, As per the deduplication capabilities of Opsgenie, you can indeed deduplicate alerts from several integrations into one as long as they have the same alias and are open. You can learn more about alert deduplication here: https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/ So to implement…

Hey Srusith, We do not have an out-of-the-box solution for your use case, however, there is a workaround from one of our customers mentioned here: https://community.atlassian.com/t5/Jira-Software-questions/It-is-possible-to-assign-an-issue-to-an-on-call-agent-in/qaq-p/1779277 which states: Here is the automation rule I am…

Hey Andy, The most straightforward approach for this would indeed be to make use of the notification policies and implement the Auto-close from there given the conditions that the alert is created within the day/time when no one is on-call (you will have to configure those manually as shown based on your on-call schedule…

Hey Nitish, Thank you for reaching out to us! In order to give a better response we will need some more information on your use case and current implementation. You may provide the required information here or please feel free to reach out to our Support Desk via: https://support.atlassian.com/contact/ so we may then…

Hey @Jonas Pasche Thank you for bringing this to our attention. Firstly, such functionality is not available in Opsgenie to get your personal shift for a specific On-call schedule. However, you can open up a Feature Suggestion ticket for that here: https://jira.atlassian.com/secure/MyJiraHome.jspa As for the workaround,…

Hey @Pieter Swildens , This issue may require further investigation of your SCOM integration configuration so I may suggest you to reach out to Opsgenie Support Team via https://support.atlassian.com/contact/ so they may further assist you accordingly. Best regards,

Hey @thomas.murphy we never seemed to receive the support ticket and the screenshare in order to proceed with the investigation and report a Bug. If you are facing the same issue please feel free to do so and we will be happy to proceed. Thanks!

@Afonso Henrique Rodrigues Alves You're most welcome! :)

@Afonso Henrique Rodrigues Alves https://support.atlassian.com/opsgenie/docs/regular-expressions-for-improved-alert-filtering/

Hey Brian, Yes the Email, API and Webhook Integrations will be the way to go right now but if you would like to request an in-house Quest Foglight integration you may open up a Feature Suggestion ticket on our Dashboard here: https://jira.atlassian.com/secure/Dashboard.jspa which you can then Vote on and get others to vote…

Apologies, the regex got reformatted. Here is the correct one: {{Value: \{{message.extract(/Monitor: .+\s+(.+)/)}}}}

Hey Rob, I have responded to your query in the Support Ticket you opened also. Basically this is what I would like you to for the second one: Value: {{message.extract(/Monitor: .\s(.+)/)}} If that does not work could you please just add message in the Description field and create a test alert? MUHAMMAD ZEESHAN Technical…

Hey Nathan, Feel free to open up a ticket to Statuspage Support Team via: https://support.atlassian.com/contact/#/ for your request. They can check your current configuration and help you with the page move process accordingly. Best Regards

Hey Josh, The Directory functionality is indeed not available on the WebApp and it cannot be brought there. This was because the initial ideas was for on-call agents to be connected and notified via Mobile Apps where just the configuration aspect is handled via the WebApp. However, I do understand your use case and hence,…

Hey @Karlashov, Ievgen , Thank you very much for your Feedback! In order to make sure that your Feature Suggestion is noted and considered for future implementation, please feel free to open up a Feature Suggestion ticket on our Dashboard here: https://jira.atlassian.com/secure/MyJiraHome.jspa Hope that helps and feel free…

Hey @Glenn Gonzalez , As @Howard Nedd mentioned Opsgenie team is indeed focused on improving the connectedness between Opsgenie and other Atlassian products to provide a smoother flow between the two. As can be seen on our Roadmap: https://www.atlassian.com/roadmap/cloud?selectedProduct=opsgenie that the current updates…

Hey @Majken Longlade , We can't be sharing any customer information of course but feel free to post in the community forums and see if any other customer who has implemented this reaches out.

Hey @Majken Longlade , Yes Groups can be used to set what set of users are able to see what components but when you have such a large number of clients it is better to have a page per client as it is then more manageable and scaleable and that is what most of our customers go with. Then once you have a page per client, you…

Hey Dominik, It seems it is not possible to have a query for that. You can check all the possible/available queries for Incidents here: https://support.atlassian.com/opsgenie/docs/search-syntax-for-incidents/ too have a better idea of what all you can and cannot do. To request this feature you can open up a Suggestion…

Hey John, If your JSM and Opsgenie is merged you may add the Stakeholders using the method mentioned here: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/ If they are un-merged then the Stakeholders should automatically be added as mentioned…

Hey Robin, Thanks for confirming that! I see then there is very little to work with for your case as the Jira Incoming Mail Handler is not adding any unique parameters to the payload for us to be able to differentiate it. Nevertheless, there is yet another workaround; You could choose to create a separate user designated…

Hey @robin Dexter , After some investigation I see a possible solution for you would be to add 'request-channel-type = email' in the JQL query in the Jira webhook. This should then only send the issues created via the Email handler. I am deriving the solution from the information provided…

Hey @William Butt , To begin with you can check if the country of that phone number is part of the lit of supported ones here: https://support.atlassian.com/opsgenie/docs/supported-countries-for-sending-sms-and-voice-calls/ If all seems good there you can always reach out to our Support Desk…

Hey Christian, There is no such hard limit for subscribers on Audience Specific pages. You can have as many users as your pricing tier for the Audience Specific page permits. You can check the pricing tiers here: https://support.atlassian.com/statuspage/docs/audience-specific-page-pricing/ to get the number of Users you…

Hey Saddan, Are you referring to these bars? If so, the green bars represent that there was no downtime on your component. The green bars only show when there is no data, i.e. for dates before you created the component for your Statuspage.

Hey Jakob, For that case you can implement the following using the first integration. In the integration configuration you can add the following: Then make sure to define that custom action on all the alerts, either through an Alert Policy or via the Integration those alerts are being created in Opsgenie: Alert Policy:…

Hey Jean-Pierre, If you are directly running this API query in the browser you will need to add the apiKey parameter as well and define an API key from your account there the following way: https://api.opsgenie.com/v2/alerts?query=description%3A%2298%25%22&apiKey=XXX-XX-XXX or for EU:…

It could be that your account is in the EU region. Hence you can try: https://api.eu.opsgenie.com/v2/alerts?query=description%3A%2298%25%22

Hey Jean-Pierre, You can try the following: https://api.opsgenie.com/v2/alerts?query=description%3A%2298%25%22