Zeeshan_twdimt Atlassian Team

Hey Jakob, We provide two different Zendesk integrations: The first one is for the automatic alert/ticket creation which has the following functionality: * Creating alerts in Opsgenie for the Zendesk tickets * Creating tickets in Zendesk for the Opsgenie alerts * Creating incidents in Opsgenie for the Zendesk tickets *…

Furthermore, would just like to add that we do have a Feature Request [ALX-3217] which would allow customizing the fields you can add in the CSV that can be then directly generated from the Opsgenie GUI. I shall update you here once it is implemented. Please note that our Product team reviews all feature requests together…

Hey Jean-Pierre, When you download the CSV file generated from the Alerts List page in Opsgenie GUI, it contains information on limited fields, not including the tags field. Therefore, if you would like to extract the Alerts List with all the information, I would suggest using the List Alerts…

Hey Donny, Custom reports are not part of the Opsgenie repertoire, however, if you have access to a BI Tool, you can always export all the alert data using the Opsgenie API and use that data in the BI Tool to create your own custom reports.

Hey Wasim, Thank you for your feedback and your query! As for the linking of alerts to the Jira Service Management ticket, that was a feature created separately from the Jira Service Management ITSM features; it was an Opsgenie feature to manually link your Jira/JSM issues to your Alerts/Incidents within Opsgenie and vice…

Hey @Bruce Hartman What you can do is have separate schedules for US1, US2 and India1. Then have different Escalation Policies and Routing Rules for each timeframe. So that when an alert comes in between 8am-8pm it should be Routed to the Escalation that forwards the alert to US2 schedule and then escalates it to US1…

Hey @Sterling Houghton The functionality does exist for creating a Slack channel for an Incident but you can only do so manually via thee UI, that you may find to be documented here: https://support.atlassian.com/opsgenie/docs/connect-slack-app-for-incident-management/#Creating-and-adding-Slack-channels-to-an-incident…

Hey @Kamran Khan Such a case would require further investigation of your account and configurations. I may suggest you to open up a ticket to the Opsgenie Support Team via: https://support.atlassian.com/opsgenie/ so that they can troubleshoot your issue in detail. BR,

Hey @Jonathon Schofield , I would suggest creating a Test trial account for Opsgenie and using that to Test the Team Notification Policies flow. You can either populate that Test account with sample configurations or copy the configurations from your main account to the Test account using our import-export…

Though we cannot create permalinks of our Saved Searches on the Alerts List page, we can manually create a query in the URL of the Alerts List page for example: https://app.opsgenie.com/alert/list?query=status:closed Or for @Eric Sletten 's case:…

Hey @Harun GÜLEÇ, You can ask one of the users with Admin or Owner access to Opsgenie to allow you the similar Admin rights that they have so that you can add the Teams yourself. Here is a doc that shows what each Opsgenie User Role has the rights for: https://docs.opsgenie.com/docs/user-roles

Hey @Chethan GR 1. This functionality is not available for Indian numbers. However, you can set this up for your account for a number of a different nationality. 2. If your Opsgenie account is merged with the Jira Service Management subscription, this functionality is not available

Hey @Chethan GR , Incoming Call Integration feature is available for Standard and Enterprise Plans. Once you are subscribed to those you can navigate to the Global Integrations page via Settings > Integration List > Incoming Call. For US and Canada numbers you can add the integration right away but for others you will need…

Hey @Robert Williams, You may want to check out Opsgenie's Webhook Integration: https://docs.opsgenie.com/docs/webhook-integration that mostly comes in handy for Outbound communication with tools (Opsgenie -> SIEM for your case) whenever there is no built-in integration for those tools. You will just need to provide a…

As children, my siblings and I used to act out stories or have small adventures. Would love to write a children's book with multiple short stories based on that. And definitely, add all the illustrations myself :)

 @Mustafa Motani would disagree with the fact that they borrowed heavily from the game series 

Perfect way to make up for the disappointment from GoT Season 8 🤷‍♂️