Zeeshan_twdimt Atlassian Team

Hey Clint, Surely! I can forward your feedback to our Content Design team. For future reference, you can always suggest/propose such changes to our documentation by providing feedback at the bottom of every documentation page via: Best regards,

Hey @John Kramer , Thank you very much for your query! Firstly, to clarify, what you are trying to achieve vs what the 'Service' functionality in Opsgenie is intended for are very different. Services are areas for Incident Response functions. By defining these services in Opsgenie, you can quickly communicate with all…

Hey Prasad, Muhammad here from Opsgenie Support, will be happy to answer your query. The functionality closest to your requirement, in our Opsgenie/Slack integration, is the ability to run the command: /genie whoisoncall which allows you to retrieve oncall user information from all schedules. However, for your exact…

Hey Jonathan, Though it is not a direct feature built-in that allows you to sync the on-call person with a Slack tag, there is a genie command: /genie whoisoncall that allows a Slack user to see who is on-call for each schedule in Opsgenie. However, that may not exactly fit what you are trying to achieve, so currently that…

Hey @[deleted] The Scheduled Maintenance allows you to schedule a maintenance period for your component(s) and that is what the date/time section entails. You define the date and time for when the maintenance period will start and for how long it will last and all of this is done before you hit the 'Schedule now' button as…

Hey @Bart van der Meijden Will be happy to answer your query and thank you for your valuable feedback! :) The pricing is based primarily on the number of groups. It starts at $300/month for 10 groups (effectively $30/group/month), and then incrementally scales in tiers of 10 additional groups (the price per group goes down…

Hey @Sanjana Nellore It may not be outright possible in Opsgenie to create an alert when you have 100 Emails received in 30 minutes, which is why we have a Feature suggestion ticket for such functionality here: https://jira.atlassian.com/browse/OPSGENIE-471 that you can track and vote on. However, as a workaround you can…

Hey @Ganesan Seethapathy My apologies, here is a new Feature suggestion ticket as per your request: https://jira.atlassian.com/browse/ANALYTICS-294 BR,

Hey Jonathan, To see the docs on that API and the API endpoints themselves, you may navigate to: yourPageUrl/api which in the above case was: https://status.newrelic.com/api 

Hey Mark, Opsgenie Alert Description field uses the Plain-text format , hence, it will not be possible to parse bullet points from the email. We have a Feature suggestion ticket for this that you can track and vote on via: https://jira.atlassian.com/browse/OPSGENIE-863 The workaround for this would be to use plain-text…

Hey @Ganesan Seethapathy In that case this may be the Feature Suggestion ticket that fulfills your request: https://jira.atlassian.com/browse/ANALYTICS-40 You may go ahead and vote on it to further raise its priority for our Product and Development teams. BR, Muhammad Zeeshan

Hey @Michael Thompson here is the Feature Suggestion ticket that you can track and vote on: https://jira.atlassian.com/browse/OPSGENIE-2013 

Hey @Marvin Ginns The "Create and update Jira issues with Opsgenie alerts that are created by other integrations" rule should trigger a Jira ticket for an alert created in Opsgenie. The most common cause that we see of this not working is when the Jira integration and the Alert created are not assigned to the same Team. In…

Hey @Diego Antunes If the email address belongs to the same domain that you own we will be able to tell you that. Please reach out to our Support Team via https://support.atlassian.com/contact/ so we can get further details and assist you with that. BR,

Hey @Michael Thompson Thank you for your query as it provides us with helpful feedback regarding our new Analytics UI. As for now, the Message field only allows searching for messages via contains, starts with and ends with using the % parameter. In which case I will be happy to go ahead and raise this as a Suggestion to…

Hey, The updating priority works when for example, there is an existing Alert with priority P3 and alias 'test-alert-alias'. Then a new alert is created with the same alias 'test-alert-alias' but priority P1. In that case, that new alert will not be created as a separate alert, instead it will merged into the initial alert…

Hey @Dan W We do not have that functionality at the moment, however, we do have a Feature suggestion ticket for it that you can track and vote on via: OPSGENIE-45 I would recommend keeping an eye out on our community page for any news about feature updates: https://community.atlassian.com/t5/Statuspage/ct-p/statuspage In…

You're most welcome! :) 

@Brian Mitchell , Yes as you mentioned this is an Opsgenie specific thread, hence, your query regarding Atlassian APIs is out of my scope of support. However, you can forward it to my colleagues in this community: https://community.atlassian.com/t5/Atlassian-Account/ct-p/account-identity and they will be happy to help you…

Hey @Brian Mitchell , Here you go: https://docs.opsgenie.com/docs/integration-api#get-integration :)

Hey @nagaveeravenkata.javvadi , 1. How to add the RCA details in the Opsgenie?We will need to understand your system and Opsgenie setup better to realise where you are receiving the RCA details from for your alerts. For that you can reach out to our Support team via https://support.atlassian.com/contact/ so we may…

Hey Robert, It is not directly possible to filter Alerts for Integrations via their count threshold. However, there is a workaround you can apply: * Create a "Dummy" team and add the JSM integration to that dummy team. * On the team that the alerts are going to, create an escalation policy that routes these alerts to that…

Hey Robert, It is not possible to refresh an integration's API Key via the REST API. We do have a Feature suggestion ticket for it that you may track and vote on via: https://jira.atlassian.com/browse/OPSGENIE-1817 The workaround to do so via the REST API would be to run the GET Integration API, use the data to create a…

Hey @Darren.Burrows The priority of a feature suggestion is based on multiple factors. Since Statuspage feature requests are private we collect the data on how many customers asked for that functionality and add it to the internal ticket. In addition to that, we take insights from our support teams, product analytics,…

Hey @Doug Garcia , Those are the tags added on Incidents. Earlier we were discussing searching the Incident lists via the tags added on Services, which is not possible.

Hey @Doug Garcia You're most welcome! Yes unfortunately Service tags cannot be used in Incidents' list search. If you like, I may go ahead and open up a Feature suggestion ticket for this to our Development team so that they may consider this for future implementation?

Hey @Doug Garcia , On the Incident list you can only create a search query for incident tags not service tags, so if your intended solution was to separate the services using tags and create a query on the Incidents list using those service tags, that will not work. Instead, another suggestion would be to add the products'…

Hey @Doug Garcia , To create separate lists for each program you have defined a service for, you can use the search functionality in your Incidents menu: Once you have defined that search for a particular Service you may go ahead and save that search for easy access and switching from the saved queries on the left side of…

Hey @Raghav, Praveen , The unauthenticated Status API does not have the querying capability built in. Any queries and search refinements required need to be done after the API call on the resultant data. Best regards,

Hey @Walace Feres Opsgenie does not have an integration with MS MyAccess. However, I shall forward your request as a Feature suggestion ticket to our Development and Product team for future consideration. You can track and vote on it via: https://jira.atlassian.com/browse/OPSGENIE-1602 There are currently no other…