Zoryana Bohutska _SaaSJet_ Atlassian Partner

Hi @Angela Williams Also, you can check the changelog using an app like Issue History. It lets you view who and when made each change on Jira issues. If you interesting who change status - select in the column manager status field. To sort data and view changes for one issue - export data and analyze it using Microsoft…

Hi @Thomas Harrington You can consider tool from marketplace like Time in status for jira cloud (by saasjet). It lets you monitor time issue come in each status for the first time. This data from the app is available for Jira Dashboard.

What tool do you use? You can consider app from the Atlassian marketplace like Time in status for Jira Cloud. It lets you view time in each column data in any time format: hours: minutes, minutes, or decimal hours Hope it helps

Hi @Clarisse Sinnot Also, you can try SLA Time and Report. It works for Service Desk tickets and Jira Core or Software issues. This app lets you set SLA timer with goals and automated action for issues with branched time goals. These automated actions can be notification, change of status, assigned, or priority. So I think…

Hi @Sergei You can try an app like Clockwork for time tracking. But it needs each user to turn on/off timer or write in time spent on the issue manually. If you need to know the time each issue was assigned to each user and how long it was in each state automatically, you can try an app like Time in status for Jira cloud.…

Hi @Steven Borne It is another tool for SLA time measuring from Atlassian Marketplace https://marketplace.atlassian.com/apps/1220741/sla-time-and-report?hosting=cloud&tab=overview 

Hi @Vinay Dhuri To the mentioned solution list I can add Time in status for Jira Cloud (by SaaSJet). This tool lets you monitor time when your incident was in pause state. If there are few statuses for pause, like waiting for customer, painting or on-hold, you can use the status group feature. It lets you get the total…

Hi @Pavle Todorovic You can try Issue history app. It lets you view the full changelog for all Jira issues. You can install the free trial version of it and try to find the history of changes for the issue you need. For more comfortable searching I recommend you use data export. Regards

Hi @Robert Edyvean Also, you can consider SLA Time and Report (developed by my team). It lets you set up reporting on SLAs by the whole organization. Because it allows to configure and monitor SLA not only for Jira Service Desk tickets but for Jira Software or Core issues. So you can generate reports like "Time to…

Maybe you will find solution here https://community.atlassian.com/t5/Jira-Service-Desk-questions/Can-the-external-users-create-tickets-in-Jira-Service-Desk-via-e/qaq-p/1342663

Hi @Luke Shipley You can create a ticket escalation notification if the ticket has been sitting in one status for X hours using SLA Time and Report (developed by my team). This app lets you set a notification for overdue issues in its comments. And if your Jira notification settings are not changed, you will receive…

Hi @Steven Borne Also, you can try app SLA Time and Report. It allows you to set SLA goals and automate action for exceeded issues - change status.

Hi @unnikrishnan Also, you can consider other apps from the marketplace. One of them Time in status for Jira cloud by SaaSJet. It lets you monitor the time each issue was in each column. Non-working days you can exclude from the calculation using calendars. Time data you can view in tablet or chart view and set as a widget…

Hello @Anuradha Yadav You can try Time in Status for Jira Cloud. This add-on generates different types of time reports. One of them is the Status Entrance Date report, which shows the date an issue has entered each status. So you will be able to view when the issue moved to Execution from Customer Approval status. Also…

Hello @Roman Pestrikov Looks like you need to monitor lead time. If the issue is created in Sprint (not backlog) and after creation, it automatically comes to some status (like To Do), you can get the data you need. One of the tools to get it is Time Between Statuses app. It can help to calculate status to status time. So…

Hi @Aymeric Mathéossian Maybe you need a tool that lets you set SLA for different projects? I mean set SLA Timer not only for tickets from Service desk, but for issues from Jira Core or Jira Software)?

que yo sepa, no. A menos que solo sea hasta 59 minutos)

solo necesitas tener minutos sin horas ??

Hi @Aaron Rushworth To all the more recent recommendations, you can consider SLA Time and Report. It can be useful for you if you also want to track your team's efficiency by setting SLA. It let you set SLA condition, time goals, and automation actions like a notification, changing assignee, status, or priority. Hope it…

Hi @Lydia Rogers Maybe this discussion can help you https://community.atlassian.com/t5/Jira-questions/Exact-time-a-Jira-issue-was-created/qaq-p/287924 If you want to track how long the issue was in open statuses you can try Time in Status for Jira Cloud Regards

Hi @erika Also, you can take a look at the article How to display Last comment in Filter, JQL and any Add-on. Hope it helps

Hi @Rodrigo Cunha Additionally, you can consider Time in status for Jira Cloud app. It can automatically get time in each status, including Done. So in this case you just need to export time in status report and sort time data. Regards

Yes, it's a pretty rare query here

Hi @Doron Eskinazi Maybe this information will be interesting for you https://confluence.atlassian.com/adminjiraserver/importing-data-from-axosoft-938847552.html https://community.atlassian.com/t5/Jira-questions/Migrating-to-Jira-Cloud-from-Axosoft-OnTime/qaq-p/756399

Hi @Uma Sanjeevi If you need all 3 date statuses (Created, Updated, and Resolved), just select any date option. And the report will include all issues selected by other filters you select before (without time (date) limits). In case you need more help, for a quick response please contact our customer success team…

Hi @Ashok Chotai Additionally, you can explore Time Between Statuses. This app lets you set start and stop statuses for the timer. So you will be able to select your statuses for calculation Cycle time. The same tool lets you monitor Lead time and time in other groups of statuses you need. Moreover, this add-on allows set…

Have a look at the board filter first, then go view it in the issue navigator. At the top of that display, there are export options. Issues in your backlog should not have a value for the Sprint field, so just search for Sprint is EMPTY, and then export your list view to Excel.

Hi @Kribus Are you looking here? Or where? Maybe, you are searching sprint for issues from backlog list?

Hi @[deleted] For the second question: also, you can consider the solution for automating calculation from marketplace, like Time Between Statuses. It allows to calculate status to status time by creating status groups. In your case, you can configure for the start of the timer first status from your project workflow and…

Hi @Meir Ben Salmon You can read more about JSD function here https://confluence.atlassian.com/jirakb/how-to-calculate-average-time-to-resolution-sla-for-service-desk-826873132.html Also, you can try a solution Time in status for Jira Cloud. It allows you to calculate the average time your tickets were in each status and…