Zoryana Bohutska _SaaSJet_ Atlassian Partner

Hi @kavita.chouhan Welcome to the community! You can consider third-party tool SLA Time and Report. It lets you set as start and stop condition different issue fields, including issue types. So in this way, you will be able to filter the issue list for SLA settings depending on types. Also, you can set the number of SLA…

Hi @Shubham C Welcome to the community! Look at the filter details in the database. There is no way to find that out from JIRA UI. Look at the search request table to figure out the details.

Hi @Naveen Reddy You can try SLA Time and Report to resolve this request. This add-on has the function for selecting any issue field as start and stop conditions for SLA, including the due date.

Привет @Виктория Также вы можете рассмотреть приложение Time Between Statuses. Oно позволяет отслеживать время в каждом статусе и от одного статуса к другому к списку задач которие вас интересуют. Кроме того, работает для всех типов проектов (Jira service desk, core and software) Надеюсь, поможет Also, you can consider the…

Hi @henriquegranatto To get this info you need app Time in status for Jira Cloud This tool lets you monitor time in status and average time in status data at Jira Dashboard. Additionally, there are other reports that can be useful for you (assignee time, status entered date, status count etc.) Also if you on the classic…

Привет, Дмитрий) You can discover solutions at this page https://community.atlassian.com/t5/Jira-questions/Bulk-Delete-Comments/qaq-p/368877 

Hi @Vladimir Matveev Have you tried SLA Time and Report? It It has such flexible start/stop conditions as JDS (according to your projects issue fields). So SLA Timer can be configured depending on the priority level of each specific ticket and the name of the organization (if it is mentioned in each ticket as a custom…

Hi there Our SaaSJet team recently created JIVA: Jira Intelligent Virtual Assistant It lets create issues and simple reports by voice command. Best Regards Zoryana

Hi @JD Lobue You can try Issue History application to view changelog data. It lets you monitor all type of changes were made with custom fields for the issue list you need. Also, you will be able to view who made that. Regards

Hi @Vladimir Matveev Also, you can consider SLA Time and Report. This app lets you configure any type of SLA timer (for response and resolution). And then you will be able to track SLA time (for example, response and resolution time) for each issue on SLA report. At this report, you can customize columns depending on the…

Hello @Endre Kallai Also, you can try Time in Status for Jira Cloud. This add-on generates a few types of reports which can help you. So it can show you all the statuses an issue has been passing through, how long an issue has been staying in each status and when it has entered each status. I hope it helps. Best regards,…

Yes, it is true @Roland Weilbacher Lools like app Time between statuses can help you. This add-on calculates status to status time and lets set time limits. So you will be able to monitor time data and overdue issues on time between statuses report.

Hi @Vikash Kumar What tool are you using for the time record?

Hi @Luiz Felipe Ferreira Maybe, some of this information can help you: 1) You can track each user time using two kinds of tools: first of them apps for time logging (like Clockwork, and other with timesheets on MP), second ones - tools that let monitor time spending time without users actions like Time in Status for Jira…

Hi @Jerome Salaun As you can see there are many tools, but also you can consider Time in Status for Jira Cloud app by SaaSJet. Here some screens show how to get the data you need. 1. Using time in status report you can select the date range you need, to see created issues (with each status duration data) 2. Choose average…

Perhaps yes. It all depends on your Jira permission.

Hi @Dominic Took Have you tried Issue History app? It lets view all changes were made with each issue and who did them.

I have already found a solution, it turns out gif files can be downloaded along with regular pictures.

@Vijayalaxmi Also, You can consider other tools that let you monitor status duration data automatically for the issue list you need. So you don't need to go to each task to view data. For example: Time in Status for Jira Cloud - monitor how long issue was at each status (phase). Time Between Statuses (cloud/server) - shows…

Hi @Cezara Mursa Did you try ІХ? there you can configure yourself in the field and you will see how many comments the user made Also, you can do it automatically using the Issue History app. To get the data you need, just configure columns, issue list, and date range.

HI @Vijayalaxmi Do you mean time in each status (phase) for each user?

You need to have valid payment method in your account

@Sam Cusano Each board can have different statuses, so it possible. This app also lets you see statuses changing. 

Hi @Sam Cusano Have you check history tab? Also, you can try Issue History to monitor all changes were made with each issue or ticket automatically. Also you can view who made them. Regards

Hi @Rob Braun There are various roles and user types within Jira Service Desk that you can use for setting different levels of permission https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles

Hi @Sally Welcome to the community! Time in Status for Jira Cloud (app from Atlassian marketplace) can help you. Firstly it lets you get data about time each issue was at the work (in each status and total). Also, it can be useful for your second requirement: this add-on can calculate the time each assignee worked on an…

It's very cool, that you don't stop improving the product

Hi @Jeroen Krause Yes, automation is the solution for you. But also you can try third-party tool SLA Time and Report. It lets you set timelines and automation action for overdue tasks, one of them is priority changing. As a start and stop condition you can select any issue field (status, start/due date, issue type, etc.…

You can customize the Resolution Time Report. This report uses a saved JQL filter for determining what issues show up here. First, you need to create a filter that meets the criteria you need. To do this you will need to go to the issue navigator, Issues -> Search for Issues. From there you need to create a filter if an…

Hi @Renuka Krishnamurthy Also, you can consider other solution from Atlassian marketplace: 1. Time in status for Jira Cloud will help you to get each status duration. So you will be able to monitor how long issue was Dev-queued, Dev-Active, and QA-Queued status. Also, this app can show time in status for each assignee. 2.…